Browse > Article
http://dx.doi.org/10.9708/jksci.2010.15.12.237

Predicting IT-based Robot Adoption in Korea: By Integrating TAM and EDT  

Kim, Yoo-Jung (호서대학교 디지털비즈니스학부)
Lee, Hyung-Seok (삼육대학교 경영학부)
Yoon, Jong-Soo (강남대학교)
Abstract
Korea Communications Commission (KCC) has been providing the pilot service of URC(Ubiquitous Robot Companion), which is a network-based personal robot, to 1000 Korean households since 2006 to define potential users' needs and adoption behaviors. Personal innovativeness might play a critical role in adoption of URC services by users because much sophisticated and convergence technologies are incorporated into URC services. Also, defining not only perceived beliefs about URC services but also expected beliefs about them are very crucial to reduce disconfirmation between users' perception and expectation of URC services. From this point of view, this paper aimed to examine robot users' adoption behavior by considering constructs such as personal innovativeness, usefulness (perceived usefulness - expected usefulness, P-E), user attitude, and intention to use. The findings reveal that personal innovativeness is negatively related to usefulness (P-E) whereas usefulness (P-E) influences significantly and positively on user attitude. It is also shown that usefulness (P-E) and user attitude have strong positive effects on intention to use.
Keywords
Personal Innovativeness; Expectation-Disconfirmation Theory; Technology Acceptance Model; IT based Robot;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
연도 인용수 순위
1 Ahn, T., Ryu, S., and Han, I., "The impact of the online and offline features on the user acceptance of Internet shopping malls," Electronic Commerce Research and Applications, Vol. 3, pp.405–420, 2004.   DOI   ScienceOn
2 Nov, O. and Ye, C., "Personality and Technology Acceptance: Personal Innovativeness in IT, Openness and Resistance to Change," Proceedings of 41s tHawaii International Conference on System Sciences, pp.1530-1605, 2008.
3 Nunnally J., Psychometric Theory, McGraw-Hill, New York, 1978.
4 Oliver, R. L., Satisfaction: A Behavioral Perspective on the Consumer, Irwin McGraw-Hill, Boston, MA, 1997.
5 Robertson, T. S., "The Process of Innovation and the Diffusion of Innovation," Journal of Marketing, Vol. 31, pp.14-19, 1967.   DOI   ScienceOn
6 McGuire, W. J., "Attitudes and Attitude Change," in Hand book of Social Psychology, Chapter19, Lindzey, G. and Aronson, E.(Eds.), Random House, New York, pp.233-346, 1985.
7 Melone, N. P., "A Theoretical Assessment of the User-Satisfaction Construct in Information Systems Research," Management Science, Vol. 36, No. 1, pp.76-91, 1990.   DOI   ScienceOn
8 Lewis, W., Agarwal, R., and Sambamurthy, V., "Sources of Influence on Beliefs about Information Technology Use: An Empirical Study of Knowledge Workers," MIS Quarterly, Vol. 27, No. 4, pp.657-678, 2003.
9 Midgley, D. F. and Dowling, R., "Innovativeness: The Concept and Its Measurement," Journal of Consumer Research, Vol. 4, pp.129-142, 1978.
10 Karahanna, E., Straub, D. W., and Chervany, M. L., "Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-adoption and Post-adoption Beliefs," MIS Quarterly, Vol. 23, No. 2, pp.183-213, 1999.   DOI   ScienceOn
11 Hsieh, C. C., Kuo, P. L., Yang, S. C., and Lin, S. H., "Assessing blog-user satisfaction using the expectation and disconfirmation approach," Vol. 26, pp.1434-1444, 2010.   DOI   ScienceOn
12 Byun, S. I., IPv6 based URC service robot, National Information Society Agency, 2006.
13 Hurt, H. T., Joseph, K., and Cooed, C. D., "Scales for the Measurement of Innovativeness," Human Communication Research, Vol. 4, pp.58-65, 1977.   DOI   ScienceOn
14 Hair J. F., Anderson, R. E., Tatham, R. L., and Black, W. C. "Multivariate Data Analysis with Readings," 5th ed., Prentice-Hall, Englewood Cliffs, NJ, 1998.
15 Hirschman, E., "Innovativeness, Novelty Seeking, and Consumer Creativity," Journal of Consumer Research, Vol. 7, pp.283-295, 1980.   DOI   ScienceOn
16 Davis, F. D., Bagozzi, R. D. and Warshaw, P. R., "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, Vol. 35, No. 8, pp.982-1003, 1989.   DOI   ScienceOn
17 Fishbein, M. and Ajzen, I., Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research, Addision-Wesley, Reading, MA, 1975.
18 Fornell, C. and Larker, D. F., Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, Vol. 18, No. 1, pp.39-50, 1981.   DOI   ScienceOn
19 Goldsmith, R. E. and Hofacker, C. F., "Measuring Consumer Innovativeness," Academy of Marketing Science, Vol. 19, No. 2, pp.209-221, 1991.   DOI
20 Bhattacherjee, A., "Understanding Information Systems Continuance: An Expectaion-Confirmation Model," MIS Quarterly, Vol. 25, No. 3, pp.351-370, 2001.   DOI   ScienceOn
21 Chaiken, S. and Stangor, C., "Attitudes and Attitude Change," Annual Review of Psychology, Vol. 38, pp.575-630, 1987.   DOI   ScienceOn
22 Davis, F. D., "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology," MIS Quarterly, Vol. 13, No. 3, pp.318-339, 1989.
23 Agarwal, R. and Prasad, J., "A Conceptual and Operational Definition of Personal Innovativeness in the Domain of Information Technology," Information Systems Research, Vol. 9, No. 2, pp.204-215, 1998.   DOI   ScienceOn
24 송정범, 신수범, 이태욱, "교육용 로봇을 활용한 STEM 교육용 로봇의 활용연구, 한국컴퓨터정보학회논문지, 제 15권, 제 6호, 81-89쪽, 2010.   과학기술학회마을   DOI
25 AL-Gahtani, S. S. and King, M., "Attitudes, satisfaction and usage: factors contributing to each in the acceptance of information technology," Behaviour & Information Technology, Vol. 18, No. 4, pp.277-297, 1999.   DOI   ScienceOn
26 Bagozzi, R. P. and Burnkrant, R. E., "Attitude Organization and the Attitude Behavior Relationship," Journal of Personality and Social Psychology, Vol. 37, No. 6, pp.913-929, 1979.   DOI
27 Bhattacherjee, A. and Premkumar, G., "Understanding Changes in Belief and Attitude Toward Information Technology Usage: A Theoretical Model and Longitudinal Test," MIS Quarterly, Vol. 28, No. 2, pp.229-254, 2004.
28 구철모, 고창은, 이대용, 이청호, "전자상거래에서 충성 고객 가치에 대한 이해: 기대불일치이론을 중심으로," 지식경영연구, 제 9권, 제 2호, 129-149쪽, 2008.
29 김형일, "가상지도를 이용한 청소로봇 경로계획", 한국컴퓨터정보학회논문지, 제 14권, 제 11호, 31-40쪽, 2009.   과학기술학회마을
30 Adams, D. A., Nelson, P. P., and Todd, P., "Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication," MIS Quarterly, Vol. 16, No. 2, pp.227-248, 1992.   DOI   ScienceOn
31 Saade, R. and Bahli, B., "The Impact of Cognitive Absorption on Perceived Usefulness and Perceived Ease of Use in On-line Learning: an Extension of the Technology Acceptance Model," Information & Management, Vol. 42, No. 2, pp.317–328, 2005.   DOI   ScienceOn
32 Thong, J. Y., Hong, S. J., and Tam, K. Y., "The Effects of Post-Adoption Beliefs on the Expectation-Confirmation Model for Information Technology Continuance," International Journal of Human-Computer Studies, Vol. 64, No. 8, pp.799-810, 2006.   DOI   ScienceOn
33 Venkatesh, V. and Davis, F.D., "A Model of the Antecedents of Perceived Ease of Use: Development and Test," Decision Sciences, Vol. 27, No. 3, pp.451-481, 1996.   DOI   ScienceOn
34 Venkatesh, V., "Creation of Favorable User Perceptions: Exploring the Role of Intrinsic Motivation," MIS Quarterly, Vol. 23, No. 2, pp. 239–260, 1999.   DOI   ScienceOn
35 Roca, J. C., Chiu, C. M. and Martinez, F. J., "Understanding e-Learning Continuance Intention: An Extension of the Technology Acceptance Model," International Journal of Human-Computer Studies, Vol. 64, No. 8, pp.683-696, 2006.   DOI   ScienceOn
36 Rogers, E. M., Diffusion of Innovation, New York: The Free Press, 1983.
37 Shih, H. P. "An empirical study on predicting user acceptance, of e-shopping on the Web," Information & Management, Vol. 41, pp.351-368, 2004.   DOI   ScienceOn
38 Steiger, J. H. and Lind, J. C., Statistically Based Tests for the Number of Common Factors, paper presented at the annual meeting of the Psychometric Society, IOWA City, IA, 1980.
39 Sun, H. and Zhang, P., "The Role of Moderating Factors in User Technology Acceptance," International Journal of Human-Computer Studies, Vol. 64, No. 2, pp.53-78, 2006.   DOI   ScienceOn