Browse > Article
http://dx.doi.org/10.13065/jksdh.20200074

A qualitative research on emotional labor and stress in dental hygienists  

Han, Ok-Seong (Department of Dental Hygiene, Seoyeong University)
Publication Information
Journal of Korean society of Dental Hygiene / v.20, no.6, 2020 , pp. 797-807 More about this Journal
Abstract
Objectives: This qualitative research was conducted to understand the experiences of dental hygienists with respect to emotional labor and stress through in-depth interviews, and analyze experiences that are difficult to grasp in quantitative studies. Methods: From October 7 to October 14 2020, a total of seven study participants were selected and underwent in-depth interviews. A phenomenological research methodology was applied for intensive analysis. Results: The results of the interviews were grouped into five central-categories: relationships in the workplace (trouble with the staff, discrimination against staff, relationship between subordinates and superiors), relationships with non-major (trouble with laboratory staff, inferiority complex and behavior of non-specialists), emotional labor for the patient (patient-centered, patient selfishness, exquisite guardian), conduction of business (passing the work, deterioration in health due to emotional labor), organizing emotions (patience and a sense of collapse, conversation with a coworker). Conclusions: Based on this study, we need to develop tools to measure dental hygienists' emotional labor and stress as well as conduct follow-up research on ways to improve them.
Keywords
Dental hygienist; Emotional labor; Qualitative research;
Citations & Related Records
Times Cited By KSCI : 10  (Citation Analysis)
연도 인용수 순위
1 Joo YH. A qualitative research on the experiences of teachers' emotional labor in the middle school. Korean J Educational Administration 2018;36(1):139-67.   DOI
2 Kim KB, Kim HS, Lee KH. Clinical nurses' professional conflicts. J Korean Acad Nurs 2001;31:492-505.   DOI
3 Cho EJ, Lim SR. A qualitative research on conflict experiences of clinical dental hygienists. J Dent Hyg Sci 2016;16(6):449-57. https://doi.org/10.17135/jdhs.2016.16.6.449   DOI
4 Lee SY, Lim SR. A qualitative research on role conflict experiences of clinical dental hygienists. J Dent Hyg Sci 2018;18(4):241-51. https://doi.org/10.17135/jdhs.2018.18.4.241   DOI
5 Kwon MY, Kim JH. Work-related stress and depressive symptoms among dental hygienists. J Korean Soc Dent Hyg 2015;15(5):917-24.   DOI
6 Batchelor JH, Burch GF, Humphrey RH. Emotional labor; a key to customer happiness and employee satisfaction. Intern Labor Brief 2011;5:4-15.
7 Jeong KY, Han OS. A study on emotional labor, emotional burnout, turnover intention of dental hygienist. J Dent Hyg Sci 2015;15(3):280-6. https://doi.org/10.17135/jdhs.2015.15.3.280   DOI
8 Park HJ. A study on the influence of the emotional lobor on the employee burnout in hotel industry[Master's thesis]. Suwon; Univ. of Kyonggi, 2001.
9 Kim HH. Analysis of relationship between job performance and emotional labor of hotel employee. J Korea Travel Assoc 2009;29:128-44.
10 Joung MS, Kim KJ. A study on the effect of emotional labor and leader's emotional intelligence on job satisfaction and organizational commitment for nurses. Korean J Hosp Manag 2006;11(4):1-18.
11 Oh HY. A study on emotional labor factors among dental hygienists. J Korean Dent Hyg 2011;13(4):365-72.
12 Yoon SU, Nam IS. Relations between emotional labor and sleep health according to the personality types of dental hygienists. J Dent Hyg Sci 2011;11(3):243-9.
13 Yoon SU, Kim JS. Relations between emotional labor and job stress among some dental hygienists. J Korea Dent Hyg 2011;11(2):179-88.
14 Lee MJ, Kim YN, Lee SY. A study on factors affecting emotional labor of clinical dental hygienists. J Dent Hyg Sci 2015;15(2):113-8. https://doi.org/10.17135/jdhs.2015.15.2.113   DOI
15 Gerge JM. The role of personality in oranizational life: issues and evidence. J Occup Med 1992;18:185-213.
16 Choi HJ, Bang JH, Chung EY, Seo YJ. Factors that affect the level of emotional labor in dental hygienists. J Dent Hyg Sci 2014;14(3):295-301.   DOI
17 Oh HY, Jin KN. A study on emotional labor and burnout in dental hygienist. J Dent Hyg Sci 2013;13(1):71-6.
18 Giorgi A. The theory, practice, and evaluation of the phenomenological method as a qualitative research procedure. J Phenomenol Psychol 1997;28:235-60. https://doi.org/10.1163/156916297X00103   DOI
19 Moon SE, Hong SH, Kim NY. A qualitative research on work scope in dental healthcare hygienists. J Korean Soc Dent Hyg 2019;19(6):907-18. https://doi.org/10.13065/jksdh.20190077   DOI
20 Creswell JW. Qualitative inquiry and research design: choosing among five approaches. 2nd ed. Seoul: Hakjisa; 2010: 59-73.
21 Lincoln YS, Guba EG. Naturalistic inquiry. 1st ed. Sage publications: Beverly Hills; 1985; 300.
22 Strauss AL, Corbin JM. Basics of qualitative research techniques and procedures for developing grounded theory. 2nd ed. Sage publications: San jose; 1998; 24-5.