Browse > Article
http://dx.doi.org/10.13065/jksdh.20190001

A literature review on measurement tools for dental hygienist turnover intention in Korea  

Park, Soo-Auk (Department of Dental Hygiene, Namseoul University)
Lee, Ju-Yul (Department of Dental Hygiene, Namseoul University)
Publication Information
Journal of Korean society of Dental Hygiene / v.19, no.1, 2019 , pp. 1-17 More about this Journal
Abstract
This study investigates the overall research trends and related factors affecting the turnover of dental hygienists in Korea during the past 10 years (2007-2017) and analyzed the differences in the results of the research according to the main measurement tools. The literature review focused on turnover of dental hygienists in Korea. Inclusion criteria of selected studies were as follows: the domestic and foreign academic journals and theses published for the past 10 years (between 2007-2017). The most commonly used tool for measuring dental hygienist turnover was a tool developed by Lawler. The most used significant general characteristics is age and income, Job satisfaction (57.1%) and organizational commitment (40.0%) were the most frequently used predictors of turnover. The variables used for each turnover measurement tool were different, showing that the study results was different from according to the variables and significance level. Although there have been many studies related to the turnover of dental hygienists, different results have been shown depending on the measurement tools. When conducting research related to dental hygienist turnover, specific and clear presentation of measurement tool selection or development is needed.
Keywords
Dental hygienist; Measurement tool; Review; Turnover intention;
Citations & Related Records
Times Cited By KSCI : 29  (Citation Analysis)
연도 인용수 순위
1 Korean Statistical Information Service[Internet]. [cited 2018 Mar 31]. Available from: http://kosis.kr/statisticsList/statisticsListIndex.do?menuId=M_01_01&vwcd=MT_ZTITLE&parmTabId=M_01_01.
2 Kim HY, Choi JO, Seong MG. The effect of self-efficacy and job satisfaction of dental hygienists′ on the organizational commitment and turnover intention. J Korean Soc Dent Hyg 2012;12(1):213-23. https://doi.org/10.13065/jksdh.2012.12.1.213   DOI
3 National Health Personnel Licensing Examination Board. National examination pass rate by year[Internet]. [cited 2018 Mar 31]. Available from: http://www.kuksiwon.or.kr/publicity/Examstatistic.aspx?sitegnb=5&SiteLnb
4 Yoon MS. Suggestions for settlement stable employment culture of dental hygienist. J Dent Hyg Sci 2017;17(6):463-71. https://doi.org/10.17135/jdhs.2017.17.6.463   DOI
5 Bae SY. The effect of emotional labor on job satisfaction and turnover intention of dental hygienist[Master's thesis]. Gimhae: Univ. of Inje, 2014.
6 Jeong HM. Influence of new dental hygienests' job factors and job satisfaction on turnover intention[Master's thesis]. Seoul: Univ. of Kyunghee, 2011.
7 Han SY. Effects of job stress, fatigue symptoms and job satisfaction on turnover intention among dental hygienists[Doctoral dissertation]. Daejeon: Univ. of Chungnam National, 2016.
8 Doe YJ. Influence of disc behavioral type on job satisfaction and turnover intention on dental hygienist[Master's thesis]. Suwon: Univ. of Ajou, 2017.
9 Jeong SB. The effect of emotional labor on burnout, job satisfaction and turnover intension among clinical dental hygienists[Master's thesis]. Seongnam: Univ. of Gachon, 2013.
10 Go KH. Influences of job stress and satisfaction on turnover intention among dental hygienists[Master's thesis]. Jinju: Univ. of Gyeongsang, 2013.
11 Lee JH. The multiple commitment and organizational effectiveness among clinical dental hygienists[Master's thesis]. Seongnam: Univ. of Gachon, 2014.
12 Kim CR. The anlysis of mediating and moderation variable in the relationship between emotional dissonance and organizational effectiveness among clinical dental hygienists[Master's thesis]. Seongnam: Univ. of Gachon, 2015.
13 Gwon AR. Effect of communication competence on the organizational effectiveness in dental hygienists[Master's thesis]. Seongnam: Univ. of Gachon, 2015.
14 Yoo YS. Workplace friendship and organizational effectiveness[Master's thesis]. Wonju: Univ. of Yonsei, 2009.
15 Han HK. A study on the organizational satisfaction of dentists and dental care providers working in dental hospitals and dental clinics[Master's thesis]. Iksan: Univ. of WonKwang, 2013.
16 Lawer EE. Stisfaction and behavior. New York: McGrow Hill; 1983: 287-301.
17 Park HS. Relationship between perceived nursing care role orientation, job characteristics, and turnover among nurses[Master's thesis]. Wonju: Univ. of Yonsei, 2002.
18 Seo EH. The relationship between job satisfaction, organizational commitment and turnover intention of kindergarten teachers[Master's thesis]. Seoul: Univ. of Catholic, 2003.
19 Kim YR. A study on the turnover intention of the oncology nurse[Master's thesis]. Gwangju: Univ. of Chonnam National, 2007.
20 Lee SR. The bodyguard job stress on job satisfaction and turnover intention is influenced[Doctoral dissertation]. Wonju: Univ. of Yonsei, 2005.
21 Price JL, Mueller CW. A causal model of turnover for nurses. Academy of Management Journal 1981;24(3):543-65.   DOI
22 Yeon MR. The relationship of professionalism and organizational commitment with intention to change jobs among dental hygienists[Master's thesis]. Suwon: Univ. of Ajou, 2012.
23 Kim JH, Kim HY, Lee SK, Cho YS, Park YD. A survey on working conditions and manpower among dental auxiliary personnel in dental clinics. J Korean Acad Dent Health 2008;32(4):540-50.
24 Hayes LJ, O'Brien-Pallas L, Duffield C, Shamian J, Buchan J, Hughes F, et al. Nurse turnover: A literature review. International Journal of Nursing Studies 2006;43(2):237-63. https://doi.org/10.1016/j.ijnurstu.2005.02.007   DOI
25 Kim YJ. A study on the job satisfaction and turnover lntention of the dental hygienists and nursing aids[Master's thesis]. Seoul: Univ. of Hongik, 2010.
26 Kim SJ. The effect of self-efficacy of dental hygienists and nurse's aides on the job satisfaction, organizational commitment and turnover intention[Master's thesis]. Seoul: Univ. of Kyunghee, 2007.
27 Ji MG. The Effect of turnover intention on the job stress, burn out and organizational commitment - focused on new dental hygienists. Journal of Korea Entertainment Industry Association. 2016;10(6):379-87. https://doi.org/10.21184/jkeia.2016.12.10.6.37   DOI
28 Heo SE, Ji JH. The mediating effects of burnout on the relationships between job stress and turnover intention for dental hygienists. Korean Public Health Res 2010;36(2):35-55.   DOI
29 Seo YJ, Ko JW. The determinants of propensity to stay among hospital nurses. Korean J Hosp Manage 1997;2(1):137-61.
30 Gang JY. The effect of interpersonal conflict in hospital organization on organization immersion and turnover intention : focused on dental hospitals and clinics[Master's thesis]. Daegu: Univ. of Keimyung, 2010.
31 Lee BH, Kim JS. Moderating effects of internal marketing on the relationship between job stress and turnover intention among dental hygienists. Journal of the Korea Convergence Society 2016;7(5):79-87. https://doi.org/10.15207/JKCS.2016.7.5.079   DOI
32 Price JL, Mueller CW. Absenteeism and turnover of hospital employees. Greenwich, CT: JAI press; 1986: 1-282.
33 Kim HS. The determinants of the job satisfaction and intent to leave among hospital foodservice employees[Master's thesis]. Wonju: Univ. of Yonsei, 2003.
34 Kang OH. The determinants of intent to leave of dental hygienists at dental clinics[Master's thesis]. Wonju: Univ. of Yonsei, 2004.
35 Mobley WH. Some unanswered question in turnover and with drawal research. Academy of Management Review 1982;7(1):111-6.   DOI
36 Kim SJ. The effect of self-efficacy of dental hygienists and nurse's aides on job satisfaction, organizational commitment and turnover intention. Health Service Management Review 2007;3(1):1-10.
37 Michaels CE, Spector PE. Causes of employee turnover: a test of the mobley, griffeth, hand, and meglino model. Journal of Applied Psychology 1982;67(1):53-9.   DOI
38 Price JL, Mueller CW. Wilford hall medical center retention survey. Lackland Air Force base, TX, 1990.
39 Seo YJ, Go JU. Determinants of intent to leave among physicians working at general hospitals after the separation program of prescribing and dispensing. Health Policy and Management 2002;12(4):68-90. https://doi.org/10.4332/KJHPA.2002.12.4.068   DOI
40 Slavitt DB, Stamps PL, Piedmont EB, Hasse AM. Nurse's satisfaction with there work satisfaction. Nursing Research 1978;27(2):114-20.
41 Choi HN, Bae HS, Cho YS. Effect of gap between expected job and performed job on turnover intention and job satisfaction in clinical dental hygienists. J Dent Hyg Sci 2011;11(5):463-9.
42 Han SY, Cho YC. Covariance structure analysis on the impact of job stress, fatigue symptoms and job satisfaction on turnover intention among dental hygienists. Korea Academia-Industrial Cooperation Society 2016;17(7):629-40. https://doi.org/10.5762/KAIS.2016.17.7.629
43 Lee BH, Kim JS. Analysis of the correlation of burnout, job satisfaction and turnover of dental hygienists. International Journal of Contents 2010;10(11):217-27. https://doi.org/10.5392/JKCA.2010.10.11.217
44 Go EJ, Cho YH, Yoon HS. Relative factors intent to Leave for dental hygienists. J Korean Soc Dent Hyg 2009;9(4):1-19.
45 Choi MS, Ji DH. The comparative study on changes in job satisfaction and turnover intention according to the convergence mediating factors and the level of emotional labor in dental hygienists. Journal of the Korea Convergence Society 2015;6(6):27-34. https://doi.org/10.15207/JKCS.2015.6.6.027   DOI
46 Choi BK, Kim JS, Ha MN. Effects of emotional labor and job characteristics on job stress and turnover intention in dental hygienists using the structural equation model. J Korean Soc Dent Hyg 2018;2018;18(1):31-42. https://doi.org/10.13065/jksdh.2018.18.01.31
47 Kim JH, Kim HJ. Relationship between turnover and job stress of dental hygienists. J Dent Hyg Sci 2011;11(1):47-53.
48 Lee ML, Lee HC. The effect of job stress and turnover intention in dental hygienists. Journal of Korea Entertainment Industry Association 2017;11(3):249-58. https://doi.org/10.21184/jkeia.2017.04.11.3.249
49 Yun HK. Effect of newly appointed dental hygienists' job stress on organization effectiveness. International Journal of Contents 2014;14(2):442-9. https://doi.org/10.5392/JKCA.2014.14.02.442
50 Park HY, Jang GW, Lee GH, Lee MK, Lee GW, Lim Y, et al. The effects of emotional labor of dental hygienist on the job stress, anxiety and sleep. J Korean Soc Dent Hyg 2017;17(3):449-63. https://doi.org/10.13065/jksdh.2017.17.03.449   DOI
51 Lee MH. The influence of job stresses on the intention of resignation of dental hygienists of daegu city[Master's thesis]. Gyeongsan: Univ. of Yeungnam, 2013.
52 Kang MH, Jang SJ. Convergent relationship between emotional labor, burnout, job satisfaction and turnover intention in the dental hygienists. Journal of the Korea Convergence Society 2017;8(8):95-103. https://doi.org/10.15207/JKCS.2017.8.8.095   DOI
53 Ju JH. ER Nurses's job stress main factors influencing on the organizational effectiveness[Master's thesis]. Seoul: Univ. of Kyunghee, 2009.
54 Mobley WH. Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology 1977;62(2):237-40.   DOI
55 Song KH, Kim YJ. A study on the job satisfaction and turnover intention of the dental hygienists and nursing aids. J Korean Dent Assoc 2013;15(1):1-11.
56 Ji MG. Analysis of the correlation of job satisfaction, professionalism and turnover intention. Journal of Korea Entertainment Industry Association 2015;9(4):343-50. https://doi.org/10.21184/jkeia.2015.12.9.4.343   DOI
57 Jeong SB, Choi EM, Choi JS. The effects of emotional labor on burnout, turnover intention, and job satisfaction among clinical dental hygienists. J Korean Acad Oral Health 2014;38(1):50-8. https://doi.org/10.11149/jkaoh.2014.38.1.50   DOI
58 Choi EJ. Job stress and intention to leave for dental hygienists[Master's thesis]. Seoul: Univ. of Catholic, 2010.
59 Moon SJ. Effect of dental hygienists' emotional labor on job stress and turnover intention[Master's thesis]. Iksan: Univ. of WonKwang, 2014.
60 Heo SE. The effect of job stress on burn-out and intention to change a job for dental hygienists[Master's thesis]. Gimhae: Univ. of Inje, 2010.
61 Mobley WH, Griffeth RW, Hand HH, Meglino BM. Review and conceptual analysis of the employee turnover process. Psychological Bulletin 1979;86(3):493-522.   DOI
62 Steers RM, Mowday RT. Employee turnover and post decision accommodation processes. In Staw BM, Cummings LL (Eds.). Research in Organizational Behavior Vol. 3. Greenwich. CT: JAI Press; 1981: 235-281.
63 Mobley WH, Horner SO, Hollingsworth AT. An evaluation of precursors of hospital employee turnover. Journal of Applied Psychology 1978;63(4):408-14.   DOI
64 Lee DS. The effects of job stress on job turnover among leisure sport instructors[Doctoral dissertation]. Seoul: Univ. of Konkuk, 1996.
65 Lee GH. The impact of career plateau on turnover intentions: concerning on bank employees[Master's thesis]. Seoul: Univ. of Hanyang, 2004.
66 Lee SM. The effect of job characteristics and personal factors on work stress, job satisfaction and turnover intention. Journal of Korean Academy of Nursing 1995;25(4):790-806.
67 Jeong MS. Effects of sport and leisure leaders' satisfaction with their jobs and organizations on turnover[Doctoral dissertation]. Daegu: Univ. of Keimyung, 1999.
68 Kim JM. The relations among emotional labor, burn out and turnover intention of dental hygienists[Master's thesis]. Jinju: Univ. of Gyeongsang, 2013.
69 Jeong KY, Han OS. A study on emotional labor, emotional burnout, turnover intention of dental hygienist. J Dent Hyg Sci 2015;15(3):280-6. https://doi.org/10.17135/jdhs.2015.15.3.280   DOI
70 Oh HS. Relationship between emotional labor, burnout and turnover intention in the dental hygienists. J Korean Soc Dent Hyg 2015;15(4):641-8. https://doi.org/10.13065/jksdh.2015.15.04.641   DOI
71 Cho MM. Impact of incivility experienced by dental hygienists on organizational achievement : as a mediating effect of emotional exhaustion[Doctoral dissertation]. Busan: Univ. of Dong-Eui, 2016.
72 Bae SM, Kim HK. A status of determinant of the intention to turnover for dental hygienists. Journal of the Korea Academia-industrial 2012;13(12):5986-92. https://doi.org/10.5762/KAIS.2012.13.12.5986   DOI
73 Jang JE, Jeong SR. Work environment and conflict level of dental hygienists affect turnover. Korean J Health Serv Manag 2015;9(3):107-14. https://doi.org/10.12811/kshsm.2015.9.3.107   DOI
74 Yoo JH, Noh HJ. The relationship between the factors of job selection and movement-based on dental hygienists who graduated college in metropolitan area. J Korean Acad Oral Health 2009;33(4):664-72.
75 Park EC. Impact of servant leadership perception on job satisfaction, organizational commitment and turnover intention of dental hygienists. Korean J Hosp Manage 2011:16(4): 1-16.
76 Bluedorn AC. A unified model of turnover from organizations. Human Relations 1982;35(2):135-53. https://doi.org/10.1177/001872678203500204   DOI
77 Morris JA, Feldman DC. The dimensions, antecedents and consequences of emotional labor. Academy ot Management Review 1996;21(4):986-1010.   DOI
78 Ahn YS, Shin SJ, Jung SH, Lee YS, Lim DS. Comparison of job description and turnover trend among dental hygienists and assistant nurses in dental clinics. J Korean Acad Dent Health 2006;30(3):303-15.
79 Lee CS, Park SY, Park HM, You Y, Shin EK, Chae SI, et al. Influential job-related characteristics for the job satisfaction and turnover possibility of dental hygienists. J Dent Hyg Sci 2012;12(6):666-74.
80 Park YN, Choi YK, Ryu DY. Influence of organizational communication satisfaction on job satisfaction, organizational commitment, and turnover intention: focused on the mediated effects of interpersonal stress. J Korean Soc Dent Hyg 2015;15(5):797-804. https://doi.org/10.13065/jksdh.2015.15.05.797   DOI
81 Jeon JH. Influence of humor sense on job satisfaction and turnover intention in clinical dental hygienists. J Korean Soc Dent Hyg 2014;14(6):821-30. https://doi.org/10.13065/jksdh.2014.14.06.821   DOI
82 Choi HN, Lim SR, Cho YS. Factors associated with turnover intention of dental hygienist. J Korean Soc Dent Hyg 2010;10(6):973-81.
83 Netemeyer RG, Boles JS, Mckee DO, McMurrian R. An investigation into the antecedents of organizational citizenship behavior sina personal selling context. Journal of Marketing 1997;61:85-98.   DOI
84 Yeun EJ, Kim HJ. Development and testing of a nurse turnover intention scale (NTIS). Journal of Korean Academy of Nursing 2013;43(2):256-66. https://doi.org/10.4040/jkan.2013.43.2.256   DOI
85 Yun HK, Choi MS, Choi GY. Effect of mentoring function on job satisfaction, organization commitment, and turnover intention in the newly employed dental hygienists. J Korean Soc Dent Hyg 2016;16(1):69-75. https://doi.org/10.13065/jksdh.2016.16.01.69   DOI
86 Lee CS, Lim SH, Han JH. The effect of the intramural marketing activities in dental hygienist' on job Satisfaction and turnover intention in dental hygienist. J Dent Hyg Sci 2012;12(1):15-22.
87 Ju OJ, Kim KS, Lee HO. Analysis of the correlation of job satisfaction to turnover among dental hygienists in the region of J. J Dent Hyg Sci 2007;7(4):251-6.
88 Kim JS. The factors determining the intention and practical action of job change of dental hygienist. J Korean Soc Dent Hyg 2007;13(1):101-5.
89 Lee ML, Lee HC. The effect influence of job satisfaction on turnover intention in dental hygienists. J Korean Soc Dent Hyg 2016;16(2):303-11. https://doi.org/10.13065/jksdh.2016.16.02.303   DOI
90 Lee JH, Kim HE, Choi JS. The relationship between role stress and turnover among dental hygienists: mediating effects of commitment. J Korean Acad Oral Health 2015;39(2):119-26. https://doi.org/10.11149/jkaoh.2015.39.2.119   DOI
91 Han SR. The effect of emotional labor on the intention to leave among female employees at dental clinics and the moderating effect of internal marketing[Master's thesis]. Gimhae: Univ. of Inje, 2014.
92 Choi WJ. Factors affecting employment separation intentions dental hygienists[Master's thesis]. Seongnam: Univ. of Gachon, 2012.
93 Kawk MH. The effect of work environment on the turnover in dental hygienists[Master's thesis]. Daegu: Univ. of Catholic, 2010.
94 Lee MJ, Kim YN, Lee SY. A study on factors affecting emotional labor of clinical dental hygienists. J Dent Hyg Sci 2015;15(2):113-8. https://doi.org/10.17135/jdhs.2015.15.2.113   DOI
95 Park SY, Kim JS. A study on the self-efficacy and turnover intention of dental hygienists. Korean J Health Serv Manag 2013;7(4):23-32. https://doi.org/10.12811/kshsm.2013.7.4.023   DOI
96 Kim KY. A study on the impact of psychological empowerment on job attitudes and turnover intention of dental hygienists. Korean J Health Serv Manag 2010;4(2):1-10.
97 Son JL, Jang JH. The relationship between dental hygienist's exposure to incivility at workplace and their turnover intention. J Korean Soc Dent Hyg 2017;17(5):779-89. https://doi.org/10.13065/jksdh.2017.17.05.779   DOI
98 Lee JH, Choi JM, Lee YA. The help of experienced dental hygienists turnover verbal abuse and emotional reaction, and the resulting relationship. J Dent Hyg Sci 2014;14(4):563-70. https://doi.org/10.17135/jdhs.2014.14.4.563   DOI
99 Lee SM, Choi YJ, Han GS, Kim CH. Influencing factors of turnover intention of dental hygienists using by the path analysis. J Korean Soc Dent Hyg 2013;13(6):941-9. https://doi.org/10.13065/jksdh.2013.13.06.941   DOI
100 Min HH, Jeon JH, Kim YS. Influencing factors of turnover intention in the clinical dental hygienists. J Korean Soc Dent Hyg 2015;15(5):831-9. https://doi.org/10.13065/jksdh.2015.15.05.831   DOI
101 Min HH, Kim YS. Factors influencing turnover intention in new dental hygienists. J Korean Soc Dent Hyg 2016;16(6):1047-55. https://doi.org/10.13065/jksdh.2016.16.06.1047   DOI
102 Gwon MY. Study on the factors that affect the intent of changing occupation of dental hygienists. J Korean Acad Dental Hygiene Education 2007;7(4):395-403.
103 Min HH. Influencing factors on happiness index in clinical dental hygienists. J Korean Soc Dent Hyg 2015;15(1):1-9. https://doi.org/10.13065/jksdh.2015.15.01.1   DOI
104 Yoo EM, Han HJ. A study on the work and turnover of clinical dental hygienists. J Dent Hyg Sci 2011;11(1):41-6.
105 Choi HN, Lee JW, Cho YS. Factors associated with turnover intention of public health dental hygienist. J Korean Soc Dent Hyg 2011;11(3):343-51.
106 Kim YK, Kwon HJ. The influence of job stress and job satisfaction on turnover intention for male dental hygienists. J Dent Hyg Sci 2016;16(2):142-9. https://doi.org/10.17135/jdhs.2016.16.2.142   DOI
107 Kim YK, Choi MS. The influence of job stress of male and female dental hygienists on turnover intention. J Korean Dent Assoc 2017;19(2):67-78.
108 Gwon AR, Han SJ. Effect of communication competence on the organizational effectiveness in dental hygienists. J Korean Soc Dent Hyg 2015;15(6):1009-17. https://doi.org/10.13065/jksdh.2015.15.06.1009   DOI
109 Lee KJ, Bae HS. The Factors Affecting the Intention of Career Discontinuity of a Married Women Dental Hygienist. J Dent Hyg Sci 2015;15(6):786-93. https://doi.org/10.17135/jdhs.2015.15.6.786   DOI
110 Go EJ. Factors affecting intent to leave for dental hygienists[Master's thesis]. Gimhae: Univ. of Inje, 2009.
111 Lee JW. Differences among dental hygienists in job retainment possibility and job maintenance possibility according to MBTI personality type. Journal of Korean Academy of Dental Administration 2013;1(1):43-59.
112 Kim JS, Won YS, Park SY. A study on self-esteem and turnover intention according to dental hygienists in part of Jeonbuk area. J Korean Soc Dent Hyg 2012;12(2):307-15.   DOI
113 Kim GY, Chung WG. Impact of human resource management and development on turnover intention of dental hygienist in Korean dental settings - focusing on the moderating effect of career commitment. J Korean Acad Oral Health 2010;34(4):505-15.
114 Lee JW, Kim MG. The effects of personality types on turnover intention and job retention. J Korean Dent Assoc 2010;48(10):738-53.
115 Yu HS. Influence factors on dental hygienists' turnover intention[Master's thesis]. Seoul: Univ. of Kyunghee, 2008.
116 Son JL. Effects of experienced incivility in the workplace on turnover intention of dental hygienist[Master's thesis]. Seosan: Univ. of Hanseo, 2016.
117 Kim YH. A study on the effect of morals on dental hygienists intention to leave[Master's thesis]. Yongin: Univ. of Dankook, 2013.
118 Baek SM. The influence of the internal marketing factors in dental hospitals and clinics on the dental hygienist's turnover intention[Master's thesis]. Seoul: Univ. of Chungang, 2009.