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http://dx.doi.org/10.13065/jksdh.20180064

A study of hospital determinants and treatment satisfaction of patients in an orthodontic clinic, specifically targeting 20-year-old patients  

Jung, Eun-Seo (Department of Dental Hygiene, Shin-han University)
OH, Su-Yeon (Department of Dental Hygiene, Shin-han University)
Lim, So-Hee (Department of Dental Hygiene, Shin-han University)
Kim, Eon-Ji (Department of Dental Hygiene, Shin-han University)
Lee, Kyeong-Hee (Department of Dental Hygiene, Shin-han University)
Publication Information
Journal of Korean society of Dental Hygiene / v.18, no.5, 2018 , pp. 751-761 More about this Journal
Abstract
Objectives: The purpose of this study was to identify factors affecting choice of treatment hospital (i.e., determinants) and satisfaction with the treatment hospital, and to provide a more satisfactory and high-quality medical service for orthodontic patients. Methods: A questionnaire survey was conducted for approximately 1 month beginning in August 2017, involving patients who visited orthodontic dentistry clinics in Seoul and Gyeonggi-do. Multiple regression analysis was performed on the results to examine factors that affected satisfaction with orthodontic treatment. Results: The determinant of dental clinics was 3.90 points overall; hospital environment and facilities were highest at 4.05, followed by dental hygienist at 3.99, and dentist at 3.97. Factors influencing satisfaction with orthodontic treatment were positively influenced by dentists (p<0.01), medical procedures (p<0.01) and medical expenses (p<0.01). Conclusions: It is important to provide comfort and convenience to patients by simplifying hospital facility management, reception, and reservation procedures.
Keywords
Decision factor; Orthodontia; Orthodontic clinic; Satisfaction;
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Times Cited By KSCI : 4  (Citation Analysis)
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