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http://dx.doi.org/10.13065/jksdh.2015.15.05.797

Influence of organizational communication satisfaction on job satisfaction, organizational commitment, and turnover intention : Focused on the mediated effects of interpersonal stress  

Park, Young-Nam (Department of Dental Hygiene, Gimcheon University)
Choi, Yong-Keum (Department of Dental Hygiene, Sunmoon University)
Ryu, Da-Young (Department of Dental Hygiene, Hyejeon College)
Publication Information
Journal of Korean society of Dental Hygiene / v.15, no.5, 2015 , pp. 797-804 More about this Journal
Abstract
Objectives: The purpose of the study was to investigate the influence of organizational communication satisfaction on the job satisfaction, organizational commitment, and turnover intention in the dental hygienists. Methods: A self-reported questionnaire was completed by 227 dental hygienists in Chungnam. The questionnaire consisted of 4 questions of general characteristics of the subjects, 8 questions of interpersonal stress, 12 questions of organizational communication satisfaction, 5 questions of job satisfaction, 5 questions of organizational commitment, and 5 questions of turnover intention. The four variables were measured by Likert 7 point scale. Data were analyzed using SPSS version 18.0 for frequency analysis, t test, one way ANOVA, Pearson's correlation coefficient, and stepwise regression analysis. Sobel test was used to verify the mediating effects. Results: The interpersonal stress was proportional to turnover intention and inversely proportional to the organizational communication satisfaction, job satisfaction, and organizational commitment(p<0.01). The organizational communication satisfaction was proportional to the job satisfaction and organizational commitment, and inversely proportional to turnover intention(p<0.01). The interpersonal stress had a meditating effect between organizational communication satisfaction, and job satisfaction. It also gave the mediating effect between organizational communication satisfaction and organizational commitment. Conclusions: The effective organization management system can enhance the job satisfaction, organizational commitment, and turnover intention reduction in the dental hygienists.
Keywords
interpersonal stress; job satisfaction; organizational commitment; organizational communication satisfaction; turnover intention;
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Times Cited By KSCI : 11  (Citation Analysis)
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