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http://dx.doi.org/10.13065/jksdh.2014.14.05.765

Relationship between satisfaction of dental service, value quality, and reuse intention  

Jeon, Ji-Hyun (Graduate school of public health at Chungnam National University)
Min, Hee-Hong (Department of Dental Hygiene, Daejeon Health Science College)
Kim, Young-Suk (Department of Dental Hygiene, Youngdong University)
Publication Information
Journal of Korean society of Dental Hygiene / v.14, no.5, 2014 , pp. 765-773 More about this Journal
Abstract
Objectives : The objective of study is to investigate the relationship between the satisfaction of dental service, value quality, and reuse intention among dental implant patients. Methods : A self-reported questionnaire was filled out by 316 dental implant patients in 4 dental clinics in Daejeon from December, 2013 to March, 2014. Results : The average of dental service satisfaction was 4.14(SD=.562). The average of value satisfaction was 3.88(SD=.648), and that of reuse intention was 3.98(SD=.662). The tangibility was defined as the influence of the quality of medical service on the value satisfaction(t=4.042, p<0.001) and the confidence(t=2.997, p<0.01). The influence of the service value on the intention to reuse was 0.486(t=10.796, p<.001) of path coefficient. Conclusions : The quality of medical service is decided by the value satisfaction and the intention to reuse including the value satisfaction.
Keywords
dental implant; dental service quality; reuse intention;
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Times Cited By KSCI : 4  (Citation Analysis)
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