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Kim MR, Rhee KC. Factors that affect consumer satisfaction with medical Services. J Consumer Stud 2004;15(3):111-131.
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Cho MH. Comparative study on image of nursing service in hospital[Master' thesis]. IkSan:The graduate school of Wonkwang University;2004.
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Kim CH. A study on the effect of relationship marketing implement factors on customer loyalty[Docter' thesis]. Seoul:The graduate school of Kookmin University;2002.
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Im JH, Key H, Paik SK. Influence of physician's communication style and quality, and physician-patient relationship on patient satisfaction. J Korean Hosp Manage 2009;14(3):83-103.
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KO ES. A study on patient's satisfaction according to dentist's communication style and patient's disposition[Master's thesis]. Seoul:The graduate school of Yonsei University;2008.
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Kim MH. A study on effects of customer orientation factors in relation to medical services on the values of the services and customer satisfaction. J Health Serv Manage 2008;2(1):1-27.
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Jeong EB, Byun SH, Ahn SY. Medical service communication. Seoul:Bomoonkak;2006:100-155.
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Park YS, Song MJ. Importance of service quality factors affecting trust and satisfaction in medical service. J Korean Soc Manage Consult 2008;8(4):83-101.
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Kim SW, Kim KH, Jang YH. The relationship between core service quality trust, value and satisfaction in medical service. J Market Stud 2009;17(1):115-140.
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Lee KM. Study on the relationship between the nurse-client relationship marketing and re-utilization intent of the medical institution[Master' thesis]. Seoul:The graduate school of Ewha Womans University;1999.
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Kim YK, Yu JP. A study on verbal and non-verbal communication of medical service provider. J Korea Serv Manage Soc 2008;9(1):225-258.
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Kim SW. The structural relationship among healthcare service quality, customer satisfaction, trust and customer loyalty. J Consumption Cult 2007;10(2):109-130.
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Jeong SY. The impact of nurse's communication styles on patient satisfaction examination[Master' thesis]. Seoul:The graduate school of Yonsei University;2007.
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Ahn SY. Successful medical service communication. J Korean Hosp Assoc 2006;35(3):77-86.
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Lee YS. A study on the relationship between the nurse's communication and outpatient's trust-statisfaction[Master' thesis]. Seoul:The graduate school of Ewha Womans University;2011.
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Kim SH. Factors affecting communication between cancer patients and nurses[Master' thesis]. Deagu:The graduate school of YoungNam University;2009.
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Sung MH, Choi SJ, Kang MO, Cho SH. A study on the factor to choice hospital and image of nursing services in outpatients. J Inje Med 2008;12(1):483-495.
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Wie H. The mediating effect of trustworthiness in the relationship between psychiatric nurses' nonverbal communication and clients' satisfaction on the nursing services. J Korean Nurs Adm Acad Soc 2009;15(3):382-390.
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20 |
Kim HM. The effect of organization member's interpersonal trust and individual-oriented, collectivity-oriented on cooperation and team commitment[Master' thesis]. Seoul:The graduate school of Hanyang University;2001.
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21 |
Aspinal F, Addington-Hall J, Hughes R, Higginson IJ. Using satisfaction to measure the quality of palliative care; a review of the literature. J Adv Nurs 2003;42(4):324-339.
DOI
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Hong Mi Na. The effect of communication styles and nonverbal communication factors on a service provider's evaluation[Docter' thesis]. Kyonggi:The graduate school of Kyonggi University;2007.
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