1 |
Park JS. Consumer expectation and consumer satisfaction before and after health care service [Masterʼs thesis]. Seoul: The graduate school of public health of Yonsei University;2003.
|
2 |
Lee MA. Study on the application of service marketing to the hospital[Masterʼs thesis]. Daejeon: The graduate school of Daejeon University; 2001.
|
3 |
Zifko-Baliga GM, Krampf RF. Managing perceptions of hospital quality:Negative emotional evaluations can undermine even the best clinical quality. Mark Health serv 1997; 17(1):28-35.
|
4 |
Swan J. Deepening the understanding of hospital patient satisfaction: fulfillment and equity effects. J Health Care Mark 1985; 5(31):7-18.
|
5 |
An SW, No JO. The structural relation among service quality, value and consumerʼs satisfaction. Industry Innovation Research 2002;18(2):93-114.
|
6 |
Han SJ. A study on the elements of patientʼs satisfaction in the service of dental facility [Masterʼs thesis]. Cheonan:The graduate school of administration of Dankook University; 1999.
|
7 |
Kim YH, Sung EO. Hospital services for the medical analysis of consumer awareness. Journal of Hospital Management 1994;2(1): 113-135.
|
8 |
Lee HN, Sim HS, Ga-yeong Kim. Association of quality of dental care service on the level of patient satisfaction. J Korean Soc Dent Hyg 2011;11(3):383-393.
|
9 |
Sung JM, Moon YM. According to the dental hygienists care services of patients satisfaction. J Korean Soc Dent Hyg 2011;11(5):741-747.
|
10 |
Kim YG, Jeong KT, Young-song An, et al. The influence of dental service qualities on the patient satisfaction and royalty in dental clinic and hospitals. Journal of Hospital Management 2003:8(3):49-71.
|
11 |
Han MS. Influence of the Quality of dental care service to customer satisfaction value, and purchase intention[Doctorʼs thesis]. DaeJeon:The graduate school of health of Chungnam National University ;2009.
|