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Reduction of Medical Accidents and Disputes: with priority given to effective communication  

Shin, Hosung (Department of Social and Humanity in Dentistry, School of Dentistry, Wonkwang University)
Kim, Min-Young (Department of Social and Humanity in Dentistry, School of Dentistry, Wonkwang University)
Lee, Jeong-Woo (Department of Dental Management and Informatics, School of Dentistry, Seoul National University)
Publication Information
The Journal of the Korean dental association / v.53, no.2, 2015 , pp. 111-119 More about this Journal
Abstract
The importance of effective communication is increasingly stressed in the medical sector. This is crucial for the resolution of medical accidents and conflicts, and that can contribute to the prevention of the two as well. The careful attitude of the medical team toward patient safety and their communication with colleagues and other departments are mandatory for the successful decrease of dental accidents. The good communication within of the hospital organization is one of vital ways to ensure accurate diagnosis and successful treatment. In the field of health care, effective teamwork requires a shared goal, superb work skills, communication and cooperation, but this fact has been overlooked so far. Among those factors, communication is indispensable to the achievement of organizational goals, and how to boost communication by acquiring diverse skills and using appropriate tools in the dentistry should discreetly be considered. This study explared how to improve the teamwork and communication of organization in an effort to seek specific ways of reducing medical conflict in dental.
Keywords
Communication; EHR; Dental Error; SBAR; TeamSTEPPS;
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Times Cited By KSCI : 2  (Citation Analysis)
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