Browse > Article
http://dx.doi.org/10.5392/JKCA.2022.22.09.360

The Analysis of The Analysis of The Effect of Information Sharing for Improving the Quality of Infection Prevention and Service Quality on The Satisfaction of Visiting Companies on Disease Management  

Kim, Han-Jib (신라대학교 경영학과)
Publication Information
The Journal of the Korea Contents Association / v.22, no.9, 2022 , pp. 360-374 More about this Journal
Abstract
This study aims to provide basic information on how to secure competitiveness of companies from a practical point of view by examining how information sharing for companies' infection prevention and service quality improvement affects revisit intentions. In order to achieve the purpose of this study, 341 visitors over the age of 19 who visited offline stores located in Busan and Gyeongnam were selected as study subjects. As a result of this study, it was found that consumers' perceived health beliefs, perceived disease infection probability, and perceived disease infection severity had a significant effect on revisit intention. In addition, it was found that the company's infection prevention information sharing and infection prevention customer management had a significant mediating effect on the relationship between perceived health beliefs and revisit intention. Based on these research results, the conclusion suggested that a company needs a series of management activities that can contribute to the sharing of information on infection prevention and customer management among members of the organization and achievement of business performance.
Keywords
Infection Prevention; Quality of Service; Information Sharing; Satisfaction with Disease Management; Marketing;
Citations & Related Records
연도 인용수 순위
  • Reference
1 K. E. Kolekofski Jr., and A. R. Heminger, "Belief and attitudes affecting intentions to share information in organizational setting," Information & Management, Vol.40, pp.521-523, 2003.   DOI
2 T. H. Park and D. S. Chung, "A study on the effect of knowledge sharing to job satisfactions," Journal of Human Resource Management Research, Vol.4, pp.109-132, 2002.
3 I. M. Rosenstock, "Why people use health services," The Milbank Quarterly, Vol.83, No.4, pp.31-44, 2005.
4 S. S. Dawes and T. Pardo, "Building Collaborative Digital Government Systems," In Advances in Digital Government. Technology, Human Factors, and Policy, McIver, W. J. & Elmagarmid, A. K(eds.), Boston, MA: Kluwer Academic Publishers, 2002.
5 C. Fornell and B. Wernerfelt, "Defensive Marketing Strategy by Customer Complaint Management: A theoretical analysis," Journal of Marketing Research, Vol.24, pp.337-346, 1987.   DOI
6 K. Glanz, B. K. Rimer, and K. Viswanath, Health behavior and health education: theory, research, and practice, John Wiley & Sons. 2008.
7 박소진, 양위주, "위험지각 조절효과를 통한 관광목적지 이미지와 방문의도와의 영향관계," 동북아관광연구, 제13권, 제2호, pp.127-145, 2017.
8 J. R. Gil-Garcia, I. Chengalur-Smith, and P. Duchessi, "Collaborative e-Government: Impediments and benefits of information-sharing projects in public sector," European Journal of Information Systems, Vol.16, pp.121-133, 2007.   DOI
9 R. L. Oliver, "A cognitive model of the antecedents and consequences of satisfaction decisions," Journal of marketing research, Vol.11, No.1, pp.460-469, 1980.   DOI
10 Lionel Piroth, Jonathan Cottenet, and Anne-Sohpie Mariet, "Comparison of the characteristics, morbidity, and mortality of COVID-19 and seasonal influenza: a nationwide, population-based retrospective cohort study," The Lancet, Vol.9, No.3, pp.251-259, 2021.
11 B. F. Skinner, The behavior of organisms: An experimental analysis, BF Skinner Foundation, 2019.
12 H. Assael, Consumer behavior and marketing action, 6th, Cincinnati, OH: South-Western Pub., 1998.
13 구원일, "테마파크에서 제공하는 서비스품질이 방문객 신뢰 및 구전효과에 미치는 영향," 관광경영연구, 제24권, 제3호, pp.93-112, 2020.
14 장병주, 박진영, 장경수, "호텔 기업에 있어서 서비스 보증과 지각된 위험, 서비스 품질, 고객만족의 구조적 관계 연구," 관광레저연구, 제17권, 제3호, pp.211-229, 2005.
15 Baron Jonathan, John C. Hershey, and Howard Kunreuther, "Determinants of Priority for Risk Reduction: The Role of Worry," Risk Analysis, Vol.20, No.4, pp.413-428, 2002.
16 V. W. Mitchell, "Consumer perceived risk: conceptualizations and model," European Journal of Marketing, Vol.33, No.1, pp.1-22, (1999),   DOI
17 김홍범, 임지영, 김나은, "위험지각이 관광객의 걱정과 태도에 미치는 영향," 호텔경영학연구, Vol.19, No.6, pp.171-193, 2010.
18 류인평, 김영주, "관광 위험지각과 관광자 태도 및 구매의도에 관한 연구," 관광연구, 제26권, 제1호, pp.149-168, 2011.
19 E. C. Green and E. Murphy, "Health belief model," The Wiley Blackwell encyclopedia of health, illness, behavior, and society, pp.766-769, 2014.
20 R. C. Lewis and H. B. Bernard, The Marketing Aspects of Service Quality, In Emerging Perspectives on Services Marketing, American Marketing Association, Vol.2, No.2, pp.99-107, 1983.
21 S. Wang and R. A. Noe, "Knowledge sharing: A review and directions for future research," Human Resource Management Review, Vol.20, pp.115-131, 2010.   DOI
22 S. Priest, "The adventure experience paradigm, In adventure recreation, edited by A. Mile sand S. Priest," State College, Pa: Venture Publishing, pp.157-162, 1990.
23 E. C. Green and E. Murphy, "Health belief model," The Wiley Blackwell encyclopedia of health, illness, behavior, and society, pp.766-769, 2014.
24 K. Glanz, B. K. Rimer, and K. Viswanath, Health behavior and health education: theory, research, and practice, John Wiley & Sons. 2008.
25 J. Liebowitz, "Knowledge management and its link to artificial intelligence," Expert Systems with Applications, Vol.20, pp.1-6, 2001.   DOI
26 B. Van den Hooff and J. De Ridder, "The context of knowledge sharing," paper presented at the annual Conference of the ICA, Organizational Communication Division, San Diego, CA, May, 2003.
27 S. L. Jarvenpaa and D. S. Staples, "The use of collaborative electronic media for information sharing: and exploratory study of determinants," Journal of Strategic Information System, Vol.9, pp.129-154, 2000.   DOI
28 J. J. Cronin Jr and S. A. Taylor, "Measuring service quality: a reexamination and extension," The journal of marketing, Vol.8, No.3, pp.55-68, 1992.
29 A. Parasuraman, L. L. Berry, and V. A. Zeithaml, "More on improving quality measurement," Journal of Retailing, Vol.69, No.1, pp.140-147, 1993.   DOI
30 M. J. Bitner, B. H. Booms, and M. S. Tetreault, "The service encounter: diagnosing favorable and unfavorable incidents," The Journal of Marketing, Vol.7, No.1, pp.71-84. 1990.