Browse > Article
http://dx.doi.org/10.5392/JKCA.2021.21.03.505

A Study on the Impact of Work-life Balance and Smart Work Environment on Job Satisfaction and Organizational Commitment among Employees  

Kim, Mi-yeon (대전대학교 일반대학원 융합컨설팅학과)
Seo, Young-Wook (대전대학교 일반대학원 융합컨설팅학과)
Publication Information
The Journal of the Korea Contents Association / v.21, no.3, 2021 , pp. 505-517 More about this Journal
Abstract
Lots of studies have been conducted on work-life balance in various fields. In particular, while a plethora of studies on the work-life balance have focused mainly on organizational culture and work performance, research to investigate the impact of work-life balance on employees' organizational commitment is scarce. This study aims to empirically analyze how work-life balance of employees affects organizational commitment and mediation effects of job satisfaction on the relationships through a survey of 463 employees working in small and medium-sized enterprises, public institutions, and conglomerates in the COVID-19 era. Also, it examines the impact of a smart work environment as a new way of working during the COVID-19 pandemic on job satisfaction and organizational commitment. The findings of the study are summarized as follows. First, work-life balance was shown to positively affect job satisfaction, and job satisfaction had a positive influence on emotional organizational commitment of employees. Second, job satisfaction was found to be completely mediated both in the relationship between work-life balance and organizational commitment and in the relationship between work-family balance and organizational commitment, and partially mediated in the relationship between work-growth balance and organizational commitment. Third, the smart work environment had a positive effect on job satisfaction and organizational commitment. The results of the study show that work and family, work and leisure, and work and growth balance are significantly important factors to improve employees' work attitudes in the changing work environment as a result of COVID-19. The present results suggest that the introduction of work-life balance and the smart work environment is required to increase organizational productivity.
Keywords
Work-life Balance; Job Satisfaction; Organizational Commitment; Smart Work Environment;
Citations & Related Records
Times Cited By KSCI : 5  (Citation Analysis)
연도 인용수 순위
1 S. R. Marks and S. M. MacDermid, "Multiple Roles and the Self: A Theory of Role Balance," Journal of Marriage and the Family, Vol.58, No.2, pp.417-432, 1996.   DOI
2 김경미, 육아종합지원센터 가정양육 지원사업 운영현황 및 보육전문요원의 인식, 이화여자대학교 대학원, 박사학위논문, 2019.
3 윤병훈, 송봉규, "경찰공무원의 일과 삶의 균형(Work-Life Balance)에 대한 인식이 직무만족에 미치는 영향 : 내재적 동기의 매개효과," 한국경찰연구, 제13권, 제1호, pp.91-116, 2014.
4 이민우, 이영진, 한재창, "가족친화제도 도입을 결정하는 선행요인 및 결과에 관한 연구," 노동정책연구, 제8권, 제4호, pp,183-214, 2008.   DOI
5 C. A. Bartlett and S. Ghoshal, "Building competitive advantage through people," MIT Sloan management review, Vol.43, No.2, pp.34-41, 2002.
6 J. M. Hannon and G. T. Milkovich, "The effect of human resource reputation signals on share prices: An event study," Human Resource Management, Vol.35, No.3, pp.405-424, 1996.   DOI
7 J. E. Perry-Smith and T. C. Blum, "Work-Family Human Resource Bundles And Perceived Organizational Performance," Academy of Management Journal, Vol.43, No.6, 2017.
8 https://search.naver.com/search.naver?sm=tab_hty.top&where=nexearch&query
9 S. P. Robbins and T. A. Judge, Organizational Behavior(Twelfth Edition). Upper Saddle River: New Jersey, Pearson Prentice Hall, 2007.
10 R. H. Hoppock, Job satisfaction, New York, NY: Happer & Brothers, 1935.
11 E. A. Locke, "What is jobsatisfaction?," Organizational behavior and human performance, Vol.4, No.2, pp.309-336, 1969.   DOI
12 T. A Judge and H. M Weiss, "Job attitudes, job satisfaction, and job affect: A century of continuity and of change," Journal of Applied Psychology, Vol.102, No.3, pp.356-374, 2017.   DOI
13 M. Tausig and R. Fenwic, "Unbinding time: alternative work schedules and work-life balance," Journal of Family and Economic Issues, Vol.22, pp.101-119, 2001.   DOI
14 C. L. Stamper and M. C. Johlke, "The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes," Journal of Management, Vol.29, No.4, pp.569-588, 2003.   DOI
15 C. Fornell and D. F. Larcker, "Evaluating structural equation models with unobservable variables and measurement error," Journal of Marketing Research, Vol.18, No.1, pp.39-50, 1981.   DOI
16 W. W. Chin, "The partial least squares approach to structural equation modeling," Modern methods for business research, Vol.295, No.2, pp.295-336, 1998.
17 F. T. Chiang, A. Birtch, and H. K. Kwan, "The moderating roles of job control and work-life balance practices on employee stress in the hotel and catering industry," International Journal of Hospitality Management, Vol.29, pp.25-32, 2010.   DOI
18 A. C. Bluedorn, "A unified model of turnover from organizations," Human Relations, Vol.35, No.2, pp.135-153, 1982.   DOI
19 www.gov.kr/portal/service/serviceInfo/149200000034
20 www.mohw.go.kr 2020.03.01./보건복지부
21 Y. Chengn and M. S. Stockdale, "The validity of the three-component model of organizational commitment in a Chinese context," Journal of Vocational Behavior. Vol,62. No,3, pp.465-489, 2003.   DOI
22 C. S. Weissman and C. A. Nathanson, "Professional satisfaction and client outcomes. A comparative organizational analysis," Medical Care, Vol.23, No.10, pp.135-153, 1985.
23 T. A Judge, C. J. Thoresen, J. E. Bono, and G. K. Patton, "The job satisfaction-job performance relationship," A qualitative and quantitative review, Psychological Bulletin, Vol.127, No.3, pp.376-407, 2001.   DOI
24 윤성혁, 정기수, "관리자의 긍정적 리더십과 구성원의 조직헌신 및 직무성과의 관계," 한국콘텐츠학회논문지, 제19권, 제8호, pp.10-22, 2019.   DOI
25 J. W. Kushman, "The organizational dynamics of teacher workplace commitment: A study of urban elementary and middle schools," Sage Journal, Vol,28. No,1, pp.5-42, 1992.
26 L. W. Porter, R. M. Steers, and R. T. Mowday, "Organizational commitment, job satisfaction, and turnover among psychiatric technicians," Journal of Applied Psychology, Vol.59, No.5, pp.603-609, 1974.   DOI
27 J. P. Meyer and N. M. Parfyonova, "Normative commitment in the workplace: A theoretical analysis and re-conceptualization," Human Resource Management Review, Vol.20, No.4, pp.283-294, 2010.   DOI
28 https://light.dailian.co.kr/news/view/953865/?sc=Naver&watchtype=auto_light
29 Y. Baruch, "Teleworking: Benefits and Pitfalls as Perceived by Professionals and Managers," New Technology, Work and Employment, Vol.15, No.1, pp.34-49, 2000.   DOI
30 M. Tarafdar, Q. Tu, and B. S. Ragu-Nathan, "Understanding the influence of information systems competencies on process innovation: A resource-based view," Journal of Management Information Systems, Vol.24, No.1, pp.301-328, 2014.   DOI
31 M. O. Kim, "A Study on the Effect of Smartwork Environment on Office Administrators' Organizational Effectiveness," The Journal of Society for e-Business Studies, Vol.20, No.2, pp.37-71, 2015.   DOI
32 S. J. Lambert, "Processes linking work and family: A critical review and research agenda," Human Relations, Vol.43, No.3, pp.239-257, 1990.   DOI
33 A. Gakovic and L. E. Tetrick, "Perceived organizational support and work status: a comparison of the employment relationships of part-time and full-time employees attending university classes," Journal of business and Psychology, Vol.24, No.5, pp.649-666, 2003.
34 D. C. Leiva, M. E. Sanchez-Vidal, and J. G. Cegarra-Navarro, "Understanding the link between work life balance practices and organisational outcomes in SMEs," Personnel Review, Vol.41, No.3, pp.359-379, 2012.   DOI
35 Y. Baruch, "Teleworking: Benefits and Pitfalls as Perceived by Professionals and Managers," New Technology, Work and Employment, Vol.15, No.1, pp.34-49, 2000.   DOI
36 S. Oh, J. M. Lee, and Y. Y. Kim, "A Study on the Job Satisfaction in the Smart Work Environment," Journal of the Korea Convergence Society, Vol.8, No.11, pp.393-401, 2017.   DOI
37 Y. R. Park, J. H. Lee, and Y. J. Lee, "A Study on Job Satisfaction of Smart Work Worker and Smart Work Continued Usage," The Journal of Society for e-Business Studies, Vol.19, No.3, pp.23-49, 2014.   DOI
38 S. Oh, "A Study on the Interferences Between Work and Nonwork in the Smart Work Context," Journal of Digital Convergence, Vol.12, No.4, pp.213-226, 2014.   DOI
39 남수현, 노규성, 김유경, "스마트워크 수준 결정 모형에 대한 연구," 디지털융복합연구, 제9권, 제4호, pp.191-200, 2011.   DOI
40 J. Hughes and N. Bozionelos, "Work-life balance as source of job dissatisfaction and withdrawal attitudes," Personnel Review, Vol.36, No.1, pp.145-1499, 2016.   DOI
41 김정운, 박정열, "일과 삶의 균형 척도 개발을 위한 연구," 여가학연구, 제5권, 제3호, pp.53-69, 2008.   DOI
42 정예지, 윤정구, 김세은 "일과 삶의 균형이 직무성과와 혁신행동에 미치는 영향," 경영학연구, 제45권, 제5호, pp.1471-138, 2019.
43 박정열, 손영미, "근로자와 기업문화 수준을 통한 일과 삶의 조화(Work-Life Balance) 측정," 여가학연구, 제3권, 제2호, pp.39-53, 2005.
44 김종관, 이윤경, "업무구조, 조직문화, WLB제도가 조직유효성에 미치는 영향," 인적자원관리연구, 제16권, 제4호, pp.57-78, 2009.
45 R. P. Bagozzi and Y. Yi, "On the evaluation of structural equation models," Journal of the academy of marketing science, Vol.16, No.1, pp.74-94, 1988.   DOI
46 M. K. Ahuja, K. M. Chudoba, C. J. Kacmar, D. H. McKnight, and J. F. George, "IT Road Warriors: Balancing Work-Family Conflict, Job Autonomy, and Work Overload to Mitigate Turnover Intentions," MIS Quarterly, Vol.31, No.1, pp.1-17, 2007.   DOI
47 R. Ayyagari, V. Grover, and R. Purvis, "Technostress: Technological Antecedents and Implications," MIS Quarterly, Vol.35, No.4, pp.831-858, 2011.   DOI
48 http://emagazine.kef.or.kr/archives/14730 김지현 SK경영경제연구소 연구위원 2020.5.01
49 Y. Y. Kim, "A Case Study on Smart Work through the Lens of Time-Geography Theory," Information Systems Review, Vol.13, No.3, pp.99-121, 2011.
50 M. Bergami and R. P. Bagozzi, "Self-categorization, affective commitment and group self-esteem as distinct aspects of social identity in the organization," British Journal of Social Psychology, Vol.39, No.4, 2010.   DOI
51 오상조, "스마트워크 환경에서 직무만족에 관한 연구," 한국융합학회논문지, 제8권, 제11호, pp.393-401, 2017.   DOI
52 정철호, 문영주, "스마트워크 추진 현황 및 활성화 과제에 관한 탐색적 연구," 전자상거래학회지, 제12권, 제2호, pp.53-69, 2011.
53 서아영, "스마트워크(Smart Work)환경에서 개인의 직무만족에 영향을 미치는 요인," e-비즈니스연구, 제13권, 제3호, pp.427-4591, 2012.
54 M. M. Petty, G. W. McGee, and J. W. Cavender, "A Meta-Analysis of the Relationships betweenIndividual Job Satisfaction and Individual Performance," The Academy of ManagementReview, Vol.9, No.4, pp.712-721, 1984.
55 U. S. Lee and S. H. Lim, "A Study on the Influence of Technology Improvement Education and Training of Korea Polytechnics on Job Satisfaction," Journal of the Korea Convergence Society, Vol.8, No.3, pp.237-243, 2017.   DOI
56 M. Whitehead, "Employee happiness levels impact on the bottom line," People Management, Vol.4, p.14, 1998.
57 R. D. Iverson and C. Maguire, "The relationship between job and life satisfaction: Evidence from a remote mining community," Human Relations, Vol.53, No.6, pp.807-839, 2000.   DOI
58 J. Hughes and N. Bozionelos, "Work-life balance as source of job dissatisfaction and withdrawal attitudes," Personnel Review, Vol.36, No.1, pp.145-154, 2007.   DOI
59 A. P Brief and L. Roberson, "Job Attitude Organization: An Exploratory Study," Journal of Applied Social Psychology, Vol.19, No.9, pp.717-727, 1989.   DOI
60 H. M. Weiss and R. Cropanzano, "Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work," Research in organizational behavior: An annual series of analytical essays and critical reviews, Vol.18, pp.1-74, 1996.
61 A. C. Bluedorn, "A unified model of turnover from organizations," Human Relations, Vol.35, No.9, pp.135-153, 1982.   DOI
62 C. L. Stamper and M. C. Johlke, "The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes," Journal of Management, Vol.29, No.4, pp.569-588, 2003.   DOI
63 J. P. Meyer and N. M. Parfyonova, "Normative commitment in the workplace: A theoretical analysis and re-conceptualization," Human Resource Management Review, Vol.20, No.4, pp.283-294, 2010.   DOI
64 최흥식, 유평수, 정세민, "도서관사서의 임파워먼트와 조직헌신성이 조직효과에 미치는 영향," 정보관리학회지, 제32권, 제2호, pp.105-129, 2015.   DOI
65 N. J. Allen and J. P. Meyer, "Affective, continuance, and normative commitment to the organization: An examination of construct validity," Journal of vocational behavior, Vol.49, No.3, pp.252-276, 1996.   DOI
66 S. J. Lee, D. Y. Kang, and K.,H. Kim, "The Effects of Individual and Environmental Characteristics of Secondary-School Teachers on Teacher Efficacy and Job Satisfaction," Journal of the Korea Convergence Society, Vol.8, No.6, pp.171-180, 2017.   DOI
67 하윤주, 문지영, 김진하, "중소병원 구성원의 직무만족과 셀프리더십이 조직몰입에 미치는 영향," 병원경영학회지, 제17권, 제4호, pp,71-86, 2012.
68 M. M. Petty, G. W. McGee, and J. W. Cavender, "A Meta-Analysis of the Relationships between Individual Job Satisfaction and Individual Performance," The Academy of Management Review, Vol.9, No.4, pp.712-721, 1984.   DOI
69 T. A. Judge, "The Job Satisfaction-Job Performance Relationship," Psychological Bulletin, Vol.127, No.3, pp.376-407, 2001.   DOI
70 M. H. Kang and S. J. Jang, "Convergent Relationship between Emotional Labor, Burnout, Job Satisfaction and Turnover Intention in the Dental Hygienists," Journal of the Korea Convergence Society, Vol.8, No.8, pp.95-103, 2017.   DOI