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http://dx.doi.org/10.5392/JKCA.2020.20.10.338

Developing a Measurement Tool for Student Satisfaction in Higher Education  

Min, Sang Hee (서울대학교 보건대학원 보건학과)
Sohn, Aeree (삼육대학교 보건관리학과)
Jang, Sarang (삼육대학교 보건관리학과)
Publication Information
The Journal of the Korea Contents Association / v.20, no.10, 2020 , pp. 338-352 More about this Journal
Abstract
This study identified essential areas of student satisfaction by presenting questions concerning each educational area. The measurement tool of this study was developed based on a literature review, and its validity and reliability were verified through qualitative research and exploratory and confirmatory factor analysis. To measure student satisfaction in university, we developed a tool comprising seven areas: curriculum and instruction; student advising, educational environment, student support, campus life, university image, and administrative services. A total of 54 questions were prepared, and 7 factors were derived. Cronbach's alpha was 0.970 for all questions and ranged from 0.70 to 0.93 for each factor. The results of the confirmatory factor analysis were GFI 0.830, CFI 0.916, TLI 0.910, RMR 0.047, and RMSEA 0.047, which confirmed the suitability of the research model. Moreover, the convergent validity showed that the questions in this tool consistently described the component areas. Therefore, the research tools developed in this study were found to be suitable for measuring student satisfaction.
Keywords
Student Satisfaction; University; Measurement Tool; Validity; Reliability;
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Times Cited By KSCI : 6  (Citation Analysis)
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