Browse > Article
http://dx.doi.org/10.5392/JKCA.2019.19.04.581

Study on the Factors Effecting the Positive Psychological Capital of Social Workers at Seniors Welfare Centers on Job Burnout  

Lee, Kyong-Suk (서울한영대학교 사회복지학과)
Kim, Min-Jung (서울한영대학교 사회복지학과)
Publication Information
Abstract
This study was designed to examine the factors effecting the positive psychological capital of social workers at senior welfare centers on job burnout. The subjects were 350 social workers who care for the elderly at senior welfare centers in Seoul and Gyeonggi-do. Based on a total 344 data collected and using the SPSS 22.0 statistical program. Reliability test, frequency analysis, t-test, One-way ANOVA, correlation analysis and Multiple regression analysis were performed. The results showed that positive psychological capital had a statistically significant negative effect (-) on emotional exhaustion, a sub variable of job burnout and depersonalization. The effect of sub-variables of positive psychological capital on emotional depletion and depersonalization was in order of optimism> resilience> hope> self-efficacy. Lastly, it was found that positive psychological capital had a statistically significant negative effect(-) on decreased sense of accomplishment. The effect of sub-variables of positive psychological capital on decreased sense of accomplishment was in order of optimism> hope > self-efficacy > resilience. The effect of positive psychological capital on decreased sense of accomplishment was not significant depending on sub-variables. Based on the results of this study, suggestions, the limits of this study, and future directions for research were presented for the improvement of positive psychological capital, which is confirmed as a factor to reduce the job burnout of social workers.
Keywords
Positive Psychological Capital; Self-efficacy; Hope; Resilience; Optimism; Job Burnout; Emotional Exhaustion; Depersonalization; Decreased Sense of Accomplishment;
Citations & Related Records
연도 인용수 순위
  • Reference
1 C. R. Snyder, L. Irving, and J. R. Anderson, "Hope and Health: Measuring the Will and the Ways," In C. R. Snyder & D. R. Forsyth (Eds.), Handbook of Social and Clinical Psychology: The Health Perspective, pp.285-305, Elmsford: Pergamon Press., 1991.
2 D. Xanchopoulou, A. B. Bakker, E. Demerouti, and W. B. Schaufeli, "The role of personal resources in the job demands-resources model," International Journal of Stress Management, Vol.14, No.2, pp.121-141, 2007.   DOI
3 F. Luthans, and C. M. Youssef, "Human, Social, and Now Positive Psychological Capital Management: Investing in People for Competitive Advantage," Organizational Dynamics, Vol.33, No.2, pp.143-160, 2004.   DOI
4 F. Luthans and C. M. Youssef, "Emerging Positive Organizational Behavior," Journal of Management, Vol.33, No.3, pp.321-349, 2007.   DOI
5 김태현, 사회적 기업가정신이 사회복지조직 내의 협조적 행동과 성과에 미치는 영향-긍정심리자본과 가치일치의 매개효과를 중심으로, 숭실대학교, 박사학위논문, 2014.
6 A. S. Masten and M. G. J. Reed, Resilience in Development, In C. R. Snyder & S. J. Lopez(Eds.), Handbook of Positive Psychology, pp.74-88, New York: Oxford University Press, 2002.
7 S. Wolin and S. Wolin, Project Resilience, Retrieved June 1, 2005. http://www.projectresili ence.com
8 C. D. Ryff and B. Singer, Flourishing under Fire: Resilience as a Prototype of Challenged Thriving, In C. L. M. Keyes & J. Haidt (Eds.), Flourishing: Positive Psychology and the Life Well-Lived, Washington, D.C.: American Psychological Association, pp.15-36, 2003.
9 B. J. Avolio and F. Luthans, The High Impact Leader: Moments Matter for Accelerating Authentic Leadership Development, New York: McGraw-Hill, 2006.
10 S. L. Schneider, "In Search of Realistic Optimism," American Psychologist, Vol.56, No.3, pp.250-263, 2001.   DOI
11 C. Cherniss, Staff Burnout: Job Stress in the Human Services, Beverly Hills: Sage Publications, 1980.
12 C. Maslach, "The Client Role in Staff Burnout," Journal of Social Issues, Vol.34, No.4, pp.111-124, 1978.   DOI
13 H. J. Freudenberger, "Staff Burn Out," Journal of Social Issues, Vol.30, No.1, pp.159-165, 1974.   DOI
14 C. Maslach, Burnout: the Cost of Caring, Upper Saddle River: Prentice Hall, 1982.
15 김영진, 감정노동과 고객지향성의 관계에서 소진의 역할; 항공사 직원을 중심으로, 경원대학교, 박사학위논문, 2010.
16 C. Maslach, W. B. Schaufeli, and M. P. Leiter, "Job Burnout," Annual Review of Psychology, Vol.52, pp.397-422, 2001.   DOI
17 R. J. Burke and E. Greenglass, "A Longitudinal Study of Psychological Burnout in Teachers," Human Relations, Vol.48, No.2, pp.187-202, 1995.   DOI
18 C. Maslach and S. E. Jackson, "The Measurement of Experienced Burnout," Journal of Occupational Behavior, Vol.2, No.2, pp.99-113, 1981.   DOI
19 C. L. Cordes and T. W. Dougherty, "A Review and an Integration of Research on Job Burnout," Academy of Management Review, Vol.18, No.4, pp.621-656, 1993.   DOI
20 임창희, "감정노동자의 이직의도에 미치는 유머와 유머선호도의 조절효과," 인사.조직 연구, 제17권, 제1호, pp.1-36, 2009.
21 최은주, 간호사의 감성지능이 조직몰입과 조직 성과에 미치는 영향, 삼육대학교, 석사학위논문, 2011.
22 황승욱, 이영기, 박동수, "서비스 종사자의 감정 노동전략과 직무소진 관계에 관한 실증적 연구," 경영연구, 제28권, 제2호, pp.53-191, 2013.
23 M. J. Saxton, J. S. Phillips, and R. N. Blakeney, "Antecedents and Consequences of Emotional Exhaustion in the Airline Reservations Service Sector," Human Relations, Vol.44, No.6, pp.583-595, 1991.   DOI
24 임춘식, "사회복지실천 전략으로서 밝은사회운동," 밝은사회연구, 제28권, pp.71-107, 2007.
25 최가영, 소진의 매개역할에 관한 연구: 역할 스트레스.사회적 지원과 조직몰입.이직의도의 관계: 호텔종업원을 대상으로, 세종대학교, 박사학위논문, 2000.
26 S. E. Jackson, R. L. Schwab, and R. S. Schuler, "Toward an Understanding of the Burnout Phenomenon," Journal of Applied Psychology, Vol.71, No.4, pp.630-640, 1985.   DOI
27 S. E. Jackson and C. Maslach, "After-Effects of Job-Related Stress: Families as Victims," Journal of Occupational Behavior, Vol.3, pp.63-77, 1982.   DOI
28 C. Maslach, "Job Burnout: New Directions in Research and Intervention," Current Directions in Psychological Science, Vol.12, No.5, pp.189-192, 2003.   DOI
29 E. W. Brewer and L. F. Clippard, "Burnour and job satisfaction among student suport services personal," Human Resource Development Quarterly, Vol.13, No.2, pp.169-186, 2002.   DOI
30 A. B. Bakker and E. Demerouti, "The job demands-resources model; State of the art," Journal of Managerial Psychology, Vol.22, No.3, pp.309-328, 2007.   DOI
31 Y. K. Yang, "A study on burnout, emotional labor, and self-efficacy in nursed," Journal of Korean Academy of Nursing Administration, Vol.17, No.4, pp.423-431, 2011.   DOI
32 이지영, 이희수, "관리자의 감성리더십과 영업사원의 긍정심리자본, 소진, 직무열의 간의 구조적 관계 분석," 기업교육연구, 제17권, 제2호, pp.129-157, 2015.
33 박선애, 이재창, "정서노동 전략이 직무 탈진 및 직무열의에 미치는 영향; 긍정심리자본의 조절효과를 중심으로," 산업 및 조직, 제27권, 제4호, pp.781-807, 2014.
34 C. Maslach, Burnout: the Cost of Caring, Upper Saddle River: Prentice Hall, 1982.
35 Merriam-Webster dictionary. [internet]. Korea; 2016[cited 2016, September 9].
36 F. Luthans, J. B. Avey, and J. L. Patera, "Experimental analysis of a web-based training intervention to develop positive psychological capital," Academy of Management Learning & Education, Vol.7, No.2, pp.209-221, 2008.   DOI
37 김병준, "보육교사의 긍정심리자본이 직무만족에 미치는 영향: 심리적 소진의 매개효과 검증," 아시아문화학술원, 제9권, 제1호, pp.755-766, 2018.
38 박재홍, 사회복지사의 직무환경이 소진에 미치는 영향: 회복탄력성의 매개효과 중심으로, 위덕대학교, 석사학위논문, 2017.
39 이경미, 사회복지사의 회복탄력성이 소진에 미치는 영향에 관한 연구, 공주대학교, 석사학위논문, 2015.
40 강희성, 사회복지사의 자기효능감이 소진에 미치는 영향: 행복의 매개효과, 대한신학대학교, 박사학위논문, 2017.
41 T. D. Nguyen and T. T. M. Nguyen, "Ostchological capital, quality of work life, and quality of life of marketers; evidence from Vietnam Journal of Macromarketing, Vol.32, No.1, pp.87-95, 2012.   DOI
42 S. Hobfoll, "Social and psychological resources and adaptation," Review of General Psychology, Vol.6, No.4, pp.307-324, 2002.   DOI
43 F. Luthans, K. W. Luthans, and B. C. Luthans, "Positive Psychological Capital: Beyond Human and Social Capital," Business Horizons, Vol.47, No.1, pp.45-50, 2004.   DOI
44 M. E. P. Seligman and M. Csikszentmihalyi, "Positive Psychology: An introduction," American Psychologist, Vol.55, No.1, pp.5-14, 2000.   DOI
45 M. E. P. Seligman, Learned Optimism, New York: Knopf, 1990.
46 B. Luthans, K. Luthans, and S. Jensen, "The Impact of Business School Students' Psychological Capital on Academic Performance," Journal of Education for Business, Vol.87, pp.253-259, 2012.   DOI
47 C. Maslach, "The Client Role in Staff Burnout," Journal of Social Issues, Vol.34, No.4, pp.111-124, 1978.   DOI
48 A. D. Stajkovic and F. Luthans, "Self-efficacy and Work-Related Performance: A Meta-analysis," Psychological Bulletin, Vol.124, No.2, pp.240-261, 1998.   DOI
49 C. M. Youssef and F. Luthans, "Positive Organizational Behavior in the Workplace: The Impact of Hope, Optimism, and Resilience," Journal of Management, Vol.33, No.5, pp.774-800, 2007.   DOI
50 보건복지부, 보건통계, 2018.
51 권순범, 직무요구-자원 관점에서 긍정심리자본이 직무소진에 미치는 영향, 단국대학교, 박사학위논문, 2016.