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http://dx.doi.org/10.5392/JKCA.2019.19.12.440

Design and Application of User-Centered Design Concept in Smart City  

An, Se-Yun (국립한밭대학교 산업디자인학과)
Kim, So-Yeon (국립한밭대학교 UCRC 연구소)
Ju, Hannah (국립한밭대학교 UCRC 연구소)
Publication Information
The Journal of the Korea Contents Association / v.19, no.12, 2019 , pp. 440-451 More about this Journal
Abstract
Smart City is a future-oriented city that provides users with desired services through various devices anytime and anywhere using Information and Communication Technologies (ICTs). In order to provide the smart city service desired by the user, the user-oriented design concept should be based on above all. The design and development process must be based on the opinions and needs of everyone involved and needs to ideally reflect all user information and feedback, including users, designers and stakeholders at all levels. Participatory design approaches can be seen as an attempt to better understand and engage real users, and they are essential and important to create more appropriate and user-friendly smart-city services. This study has recognized the importance of developing a smart city service from the viewpoint of user - centered design and examined the methodology of design thinking and service design process for smart city service development. User - centered design concept model for smart city service design was designed, and serviceability case developed based on concept model was verified.
Keywords
User-centered Design; Smart City Service Design; Service Design Methodology; Service Design Case;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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