1 |
H. Cha, "Study on the strategy for the crisis communication according to the crisis pattern and relations management," Research of Public Information Learning, Vol. 6, No. 2, p.189232, 2016.
|
2 |
H. J. Gans, Deciding what's news: A study of CBS evening news, NBC nightly news, Newsweek and Time, New York: Vintage, 1980.
|
3 |
P. E. Oliver and D. J. Myers, Diffusion models of cycles of protest as a theory of social movements, Paper presented the International Sociological Association Meeting, Montreal, 1998.
|
4 |
M. W. Allen and R. H. Caillouet, “Legitimation endeavors: Impression management strategies used by an organization in crisis,” Communications Monographs, Vol. 61, No. 1, pp. 44-62, 1994.
DOI
|
5 |
W. T. Coombs, “Choosing the right word: The development of guidelines for the selection of the appropriate crisis response strategy,” Management Communication Quarterly, Vol. 8, No. 4, pp. 447-476, 1995.
DOI
|
6 |
M. L. McLaughin, M. J. Cody, and H. D. O'Hair, "The management of failure events: Some contextual determinants of accounting behavior," Human Communication Research, Vol. 9, pp. 208-224, 1993.
|
7 |
W. L. Benoit, Accounts, Excuses, and Apologies: A theory of image restoration, Albany: State University of New York Press, 1995a.
|
8 |
W. L. Benoit, "Sears' repair of its auto service image: Image restoration discourse in the corporate sector," Communication Studies, Vol. 46, pp. 89-105, 1995b.
DOI
|
9 |
W. L. Benoit, “Image repair discourse and crisis communication,” Public Relations Review, Vol. 23, No. 2, pp. 177-186, 1997.
DOI
|
10 |
L. M. Sallot, T. M. Steinfatt, and M. Salwen, "Journalist's and public relations practitioners' new values: Perceptions and cross-perceptions," Journalism and Mass Communication Quarterly, Vol. 75, pp. 366-377, 1998.
DOI
|
11 |
P. J. Shoemaker and S. D. Resse, Mediating the message: Theories of influence on mass media content, New York: Longman, 1991.
|
12 |
R. Franzosi, "The press as a source of socio-historical data: Issues in methodology of data collection from newspapers," Historical Methods, Vol. 20, pp. 5-16, 1987.
DOI
|
13 |
P. E. Oliver and G. M. Maney, "Political processes and local newspaper coverage of protest events: From selection bias to triadic interactions," The American Journal of Sociology, Vol. 106, pp. 463-505, 2015.
|
14 |
H. Kriesi, R. Koopmans, J. W. Duyvendak, and Giugni, New social movements in Western Europe: A comparative analysis, Minneapolis: University of Minnesota Press. 1995.
|