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http://dx.doi.org/10.5392/JKCA.2016.16.04.324

The Effects of Fairness on Abusive Supervision and Organizational Citizenship Behavior: Focusing on the Mediating Effect of Abusive Supervision  

Nam, Keong-Suk (대구가톨릭대학교 외식산업학과)
Yoo, Young-Jin (대구가톨릭대학교 외식산업학과)
Publication Information
The Journal of the Korea Contents Association / v.16, no.4, 2016 , pp. 324-334 More about this Journal
Abstract
The purposes of this study were to identify the causal effects of distributive fairness, procedural fairness and interactional fairness on abusive supervision and the causal ones of abusive supervision on organizational citizenship behavior(OCB). Also this study aimed to investigate the mediating effects of abusive supervision on the causal relationships between three fairnesses and organizational citizenship behavior. The sample of this study were customer-contact employees of restaurants among Youngnam province. 376 questionnaires were used for the empirical analyses. According to the research findings, distributive fairness and interactional fairness had negative influences to abusive supervision and abusive supervision had a negative influence to OCB. Another research findings were that abusive supervision had the mediating effects on the causal relationships between two fairnesses(distributive and interactional) and organizational citizenship behavior. Managerial implications of the research findings are that restaurant managers should set up the organizational culture of respecting employees each other and provide training for the level of supervisor to foster the organizational culture. In the field of restaurant industry, training is very important for employees to foster this organizational culture as this industry has the environment of becoming abusive supervisor for the reason of supervisors' being exposed to lots of physical and psychological burden of works.
Keywords
Distributive Fairness; Procedural Fairness; Interactional Fairness; Abusive Supervision; Organizational Citizenship Behavior;
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Times Cited By KSCI : 1  (Citation Analysis)
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