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http://dx.doi.org/10.5392/JKCA.2015.15.06.054

A study on User Experience of Automatic Ticket Vending Machine UI :Focused on Seoul Metro Line 9  

Hwang, Shin-Hye (이화여자대학교 디자인대학원 UX디자인전공)
Choe, Jong-Hoon (이화여자대학교 조형예술대학 영상디자인전공)
Publication Information
The Journal of the Korea Contents Association / v.15, no.6, 2015 , pp. 54-61 More about this Journal
Abstract
The ATVM(Automatic Ticket Vending Machine) of Seoul Metropolitan is a Kiosk which is called Ticket Vending and Reload Device at the subway station. It is implemented for integrating transportation card system which is separated from a paper subway ticket and replacing ticket selling employees. However, since the automatic ticket vending machine was accepted in 2009, there has been confusion of purchasing a ticket. Therefore, it requires improvement of usability. This study, conducts a literature search. Also, the interface of ATVM is analyzed. Finally user observation proceeded at Sinnonhyeon Station of Seoul Metro line 9. The results show that selecting a destination and section fares is confusing process for user. Based on this survey the improvements of UI are proposed to expect advanced directions of the ATVM.
Keywords
ATVM; UI/UX; Subway Station; Kiosk;
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