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http://dx.doi.org/10.5392/JKCA.2014.14.11.667

Evaluation of Korean Content Industry Knowledge Information Service Policy : Service Usage and Satisfaction on Video Broadcasting Area  

Chung, Yoon-Kyung (순천향대학교 신문방송학과)
Publication Information
The Journal of the Korea Contents Association / v.14, no.11, 2014 , pp. 667-677 More about this Journal
Abstract
One of the key factors in knowledge based economy is knowledge and information. Accordingly, public service policy for related knowledge and information is well equipped in Korea. However, policy has rarely been evaluated. This study analyzes usage and satisfaction of knowledge information service policy among broadcasting and video industry employees. Results shows low in usage as well as satisfaction among employees. Reliability of the service is relatively high, comparing to timeliness and usability. The fact that most respondents individually pay their efforts to collect and analyze information and knowledge means high need for them. This study recommends, instead of providing complete fixed data, to provide means to acquire knowledge, market oriented data to improve the effectiveness of the policy.
Keywords
Content Iindustry; Knowledge Information Service; Public Policy; Broadcasting/Audio Visual Industry;
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