Browse > Article
http://dx.doi.org/10.5392/JKCA.2013.13.01.376

Factors Influencing the Performance of Knowledge Management Systems: Focused on Individual Characteristics and Task-Technology Fit  

Yoo, Hyo-Sook (순천대학교 경영학과)
Ryu, Il (순천대학교 경영학과)
Choi, Hyuk-Ra (순천대학교 경영학과)
Kim, Seon-Myung (순천대학교 행정학과)
Publication Information
The Journal of the Korea Contents Association / v.13, no.1, 2013 , pp. 376-390 More about this Journal
Abstract
The purpose of this study are as follows : First, This study conceptually and artificially defines concepts of OCB, absorptive capacity, IT group-efficacy, and TTF. Second, this study confirms the relationship among the KMS performance, the result of using KMS, and the result drawn from OCB, absorptive capacity, group-efficacy, and TTF by the preceding researches, suggesting the research model and verifying through empirical study. Lastly, this study suggests the practical and strategic advices to the groups wanting to get on the edge through KMS. The results of data analysis showed that TTF was found to have a positive influence on KMS performance. IT group-efficacy and absorptive capacity were also found to have a positive effect on TTF. And IT group-efficacy was found to have a positive influence on OCB. The findings are discussed and further research topics are suggested as well.
Keywords
Knowledge Management System(KMS); Organizational Citizenship Behavior(OCB); Absorptive Capacity; Group-Efficacy; Task-Technology Fit(TTF);
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
연도 인용수 순위
1 P. H. Gray, "The Effects of Knowgeledge Management Systems on Emergent Teams: Towards a Research Model," The Journal of Strategic Information Systems, Vol.9, No.2-3, pp.175-191, 2000.   DOI   ScienceOn
2 이홍재, "지식관리시스템 사용자 만족도와 성과에 관한 연구", 한국정보관리학회, 제25권, 제4호, pp.67-85, 2008.   과학기술학회마을   DOI   ScienceOn
3 서창교, 신성호, "지식관리시스템 성과에 영향을 미치는 요인", 경영정보학연구, 제15권, 제1호, pp.1-24, 2005.   과학기술학회마을
4 H. Lee and B. Choi, "Knowledge Management Enableers, Process and Organizational Performance; an Integrative View and Empirical Examination," Journal of Management information Systems, Vol.20, No.1, pp.179-228, 2003.   DOI
5 A. Massey, M. M. Montoya-Weiss, and T. M. O'Driscoll, "Knowledge Management in Pursuit of Performance: Insights from Nortel Networks," In Proceedings of MIS Quarterly, 2002.
6 U. Schultze and D. E. Leidner, "Studying Knowledge in Information Systems Research: Discourses and Theoretical Assumptions," Management Information Systems Quarterly, Vol.26, No.3, pp.213-242, 2002.   DOI   ScienceOn
7 M. Alavi and D. E. Leidner, "Review; Knowledge Management and Knowledge Management Systems: Conceptual Foundation and Research Issues," Management Information Systems Quarterly, Vol.25, No.1, pp.107-136, 2001.   DOI   ScienceOn
8 S. .J. Bell and B. Menguc, "The Employee- Organization Relationship, Organizational Citizenship Behaviors, and Service Quality," Journal of Retailing, Vol.78, pp.131-146, 2002.   DOI   ScienceOn
9 P. M. Podsakoff, S. B. MacKenzie, J. B. Paine, and D. G. Bachrach, "Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research," Journal of Management, Vol.26, No.3, pp.513-563, 2000.   DOI   ScienceOn
10 T. S. Bateman and D. W. Organ, "Job Satisfaction and the Good Soldier: The Relationship Between Affect and Citizenship," Academy of Management Journal, Vol. 26, pp. 587-595, 1983.   DOI   ScienceOn
11 C. A. Smith, D. W. Organ and J. P. Near, "Organizational Citizenship Behavior: Its Nature and Antecedents," Journal of Applied Psychology, Vol.68, pp.653-663, 1983.   DOI
12 P. J. Lane, B. R. Koka, and S. Pathak, "The Reification of Absorptive Capacity: A Critical Review and Rejurvenation of the Construct," Academy Management Review, Vol.31, No.4, pp.833-863, 2006.   DOI   ScienceOn
13 A. Bandura, Social Foundations of Thought and Action, Prentice-Hall, Englewood Cliffs, NJ, 1986.
14 A. Bandura, "Self-Efficacy: The Exercise of Control," New York: W. H Freeman and Company, 1997.
15 M. Campion, G. Medsker, and Higgs, "Relations Between Work Group Characteristics and Effectiveness; Implications for Designing Effective Work Group," Personnal Psychology, Vol.46, pp.823-850, 1993.   DOI   ScienceOn
16 D. L. Goodhue, "Understanding User Evaluations of Information Systems," Management Science, Vol.41, No.12, pp.1827-1844, 1995.   DOI   ScienceOn
17 D. L. Goodhue and R. L. Thomson, "Task- Technology Fit and Individual Performance," MIS Quarterly, Vol.19, No.2, pp.213-236, 1995.   DOI   ScienceOn
18 A. Bandura, "Self-Efficacy Mechanisms in Human Agency," American Psychologist, Vol.37, No.2, pp.122-147, 1982.   DOI
19 E. Weldon and L. Weingart, "Group Goal and Group Performance," British Journal of Social Psychology, Vol.32, No.4, pp.307-334, 1983.
20 C. A. Gibson, A. E. Randel, and Earley, "P.C Understanding Group Efficacy: An Empirical Test to Multiple Assessment Methods," Group and organization Management, Vol.25, pp.67-97, 2000.   DOI   ScienceOn
21 G. E. Prussia and A. J. Kinicki, "A Motivational Investigation of Group Effectiveness Using Social-Cognitive Theory," Journal of Applied Psychology, Vol.81, pp.187-198, 1996.   DOI
22 M. L. Riggs and P. L. Knight, "The Impact of Perceived Group Success-Failure on Motivational Beliefs and Attitudes: A Causal Model," Journal of Applied Psychology, Vol.79, No.5, pp.755-766, 1994.   DOI   ScienceOn
23 B. Shamir, "Calculations, Values, and Identities: The Sources of Collectivistic Work Motivation," Human Relatinons, Vol.43, pp.313-332, 1990.   DOI
24 유일, 김재전, 노희옥, "집단효능감이 지식경영시스템 사용자의 전유과정과 만족에 미치는 영향", 지식경영연구, 제9권, 제3호, pp.141-158, 2008.
25 D. W. Organ, Organizational Citizenship Behavior: The Good Soldier Syndrome, Lexington, MA: Lexington Books, 1988.
26 W. M. Cohen and D. A., Levinthal, "Absorptive Capacity: A New Perspective on Learning and Innovation," Administrative Science Quarterly, Vol.35, pp.128-152, 1990.   DOI   ScienceOn
27 S. A. Zahra and G. George, "Absorptive Capacity: A Review, Reconceptualization, and Extension," Academy of Management Review, Vol.27, No.2, pp.185-203, 2002.
28 김인수, "기업의 흡수능력과 국제경쟁력: 조직이 론에 비춰 본 거시경제진단", 경영학연구, 제24권, 제1호, pp.1-28, 1995.
29 서현주, 김효근, "외부지식 획득성과의 영향요인 에 관한 연구: ERP 패키지 도입업체의 흡수역량 관점", 경영정보학연구, 제12권, 제4호, pp.139-172, 2002.
30 P. J. Lane and M. Lubatkin, "Relative Absorptive Capacity and Inter-Organizational Learning," Strategic Management Journal, Vol.19, pp.461-477, 1998.   DOI   ScienceOn
31 구철모, 최정일, "조직의 흡수역량이 기업성과에 미치는 영향에 대한 실증연구", 경영학연구, 제37권, 제3호, pp.515-536, 2009.
32 J. Dyer and H. Singh, "Relational Advantage: Relational Rents and Sources of Interorganizational Competitive Advantege," Unpublished Working Paper, The Wharton School, University of Pennsylvania, 1997.
33 유일, 김재전, 신선진, "고객센터의 과업-매체적 합과 사용자 만족에 관한 연구", 경영정보학연구, 제15권, 제4호, pp.61-87, 2005.
34 장정주, 고일상, "업무-KMS적합이 KMS성과에 미치는 영향에 관한 연구", 정보시스템연구, 제16 권, 제1호, pp.179-200, 2007.
35 길진호, 곽기영, "ERP시스템 사용성과 결정요인 에 관한 연구: 조직시민행동과 흡수능력의 역할 을 중심으로", 경영학연구, 제39권, 제2호, pp.409-439, 2010.
36 A. Kankanhalli, B. C. Y. Tan, and K. K. Wei, "Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation," MIS Quarterly, Vol.29, No.1, pp.113-143, 2005.   DOI
37 김병수, 허용석, 이희석, "지식경영 성과 선행 요인이 조직원 흡수역량에 미치는 영향", 경영정보학연구, 제12권, 제1호, pp.59-79, 2010.
38 이건창, 서영욱, 한민희, "유비쿼터스 의사결정지원시스템이 개인의 흡수역량을 통하여 업무성과, 직무몰입, 그리고 의사결정의 질에 미치는 영향에 관한 실증연구", 경영학연구, 제38권, 제5호, pp.1307-1328, 2009.
39 W. H. DeLone and E. R. McLean, "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research, Vol.3, No.1, pp.60-95, 1992.   DOI