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http://dx.doi.org/10.5392/JKCA.2011.11.8.388

Competitive Models of Organizational Commitment, Work Values and Job Satisfaction of the Middle Management in Hotel Enterprises  

Park, Suk-Jin (한국관광평가연구원)
Kim, Tae-Heon (조선대학교)
Publication Information
The Journal of the Korea Contents Association / v.11, no.8, 2011 , pp. 388-398 More about this Journal
Abstract
This study analyzes a correlation between organizational commitment, work values, job satisfaction and loyalty of the middle management in hotel enterprises. In other words, this research aims at drawing up theoretical and working-level implication through establishing the competition model of parameters and independent variables, which have an effect on loyalty of the middle management in hotels. Analysis showed that work values of the middle management play not a key role to mediate between organizational commitment and job satisfaction, and that internal values are higher than external values in route analysis of work values. Meanwhile, it was analyzed that the middle management of hotels make a long-service commitment with great satisfaction on the job. But there was no connection between their job satisfaction and loyalty. Consequently, it was confirmed through the analysis of the competition model that they rather attach significance to internal values and specificity of the hotelier than their satisfaction with work because of economic stability, and the loyalty of the middle management responds sensitively to the organizational commitment variables as a permanent job, sense of belonging, self-esteem.
Keywords
Hotel's Middle Management; Organizational Commitment; Work Values; Job Satisfaction; Loyalty;
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Times Cited By KSCI : 3  (Citation Analysis)
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