1 |
Henning-Thurau, "Customer Orientation of Service Employees : Its Impact on Customer Satisfaction, Commitment and Retention," International Journal of Service Industry Management, Vol.15, No.5, pp.460-478, 2004.
DOI
ScienceOn
|
2 |
G. Drummoned, J. Ensor, A. Laing, and N. Richardson, "Market orientation applied to police service strategies," The International Journal of Public Sector Management, Vol.13, pp.571-587. 2000.
DOI
ScienceOn
|
3 |
L. A. Crosby, K. R. Evans, and D. Cowels, "Relationship Quality in Services Selling: An Interpersonal Influence Perspective," Journal of Marketing, Vol.54, No.3, pp.68-81, 1990.
DOI
ScienceOn
|
4 |
J. Rogers, K. Clow, and T. Kash, "Increasing Job Satisfaction of Service Personnel," Journal of Service Marketing, Vol.8, No.1, pp.14-26, 1994.
DOI
ScienceOn
|
5 |
전인식, 기업의 서비스지향성이 경영성과에 미치는 영향, 경희대학교 대학원 석사학위 논문, 2001.
|
6 |
이지선, 진기남, “병원직원의 서비스 마인드와 서비스 기술에 관한 연구”, 병원경영학회지, 제9권, 제4호, pp.70-86. 2004.
|
7 |
W. B. Martin, "Measuring and Improving your Service Quality," Cornell H. R. A. Quarterly, Vol.27, No.1, pp.80-87, 1986.
DOI
|
8 |
C. Gronroos "An applied service marketing theory," European Journal of Marketing, Vol. 16, pp.30-41, 1982.
DOI
|
9 |
C. Hardy and S. leiba-O'Sullivan, "The power behind empowerment implications for research and practice," Hum Relat, Vol.51, pp.451-483, 1998.
|
10 |
W. B. Martin, “Defining what quality service is for you,” The Cornell H.R.A. Quaterly, Vol.26, No.4, pp.33-52, 1986.
|
11 |
V. A. Zeithaml, “Service quality, profitability and the economic worth of customers : What we know and what we need to learn,” Journal of Academy of Marketing Science, Vol.28, No.1, pp.67-85, 2000.
DOI
ScienceOn
|
12 |
R. T. Rust, G. L. Stewart, H. Miller, and D. Pielack, "The Satisfaction and retention of frontline employees," International Journal of Service Industry Management, Vol.7, pp.62-80. 1996.
DOI
ScienceOn
|
13 |
법률 제9386호, “일부 개정이유”, 2009. 1.30.
|
14 |
메디포 뉴스, “개인 설립 중소병원, 도산율 무려12%!”, 2009. 8. 22.
|
15 |
W. B. Clark, “Centers of excellence,” Modern Healthcare(MOD HEALTHC), 2000.
|
16 |
이용철, 중소병원의 전문화와 경영성과에 관한 실증분석. 인제대학교 대학원 박사학위 논문, 1999.
|
17 |
병원신문, “전문병원 효과 ‘뚜렷’ 본 사업에 ‘청신호’ ”, 2009.7.20.
|
18 |
R. L. Baker, "The Social Work," Dictionary Silver, Spring, 2003.
|
19 |
E. Freidson, “Professional dominance : the social structure of medical care,” Aldine Publishing Co. 1970.
|
20 |
W. R. Scott, "Reaction to Supervision in Hetronomous Professional Organization," Adminstration Science Quarterly, Vol.10, pp.65-81. 1965.
DOI
ScienceOn
|
21 |
M. l. Germain and C. E. Ruiz, "Defining expertise across nations : Myth or reality of a global definition?," Academy of Human Resource Development International Research Conference in the Americas, 2008.
|
22 |
W. W. Chin, "Issues and Opinion on Structural Equation Modeling," MIS Quarterly, March, pp.7-16. 1998.
|
23 |
J. F. Hair, R. E. Anderson, R. L. Tatham, and W. C. Black, "Multivariate Data Analysis," Prentice Hall, 5th Edition. 1998.
|
24 |
배병렬, 구조방정식모델을 위한 SIMPLIS 활용과 실습, 청목출판사. 2004.
|
25 |
C. Fornell and D. Lacker, "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," Journal of Marketing Research, Vol.18, pp.921-950, 1981.
|
26 |
R. P. Bagozzi and Y. Yi, "On the Evaluation of Structural Models," Journal of Academy of Marketing Science, Vol.16, No.1, pp.77-94, 1998.
|
27 |
고순희, 정복례, “종합병원 간호사의 간호전문직관과 직무만족”, 간호행정학회지, 제10권 제3호, pp.335-344, 2004.
과학기술학회마을
|
28 |
최송희, 임상간호사의 간호전문직 태도와 간호수행 정도에 관한 연구, 이화여자 대학교 석사학위논문, 1997.
|
29 |
W. Sullivan, "Medicine under threat : professionalism and professional identity," Canadian Medical Association Journal, 162 pp.637-675, 2000.
|
30 |
R. Hollowell, L. A. Schlesinger, and J. Zornisky, "Internal Service Quality, Customer and Job Satisfaction: Linkage and Implications for Management," Human Resource Planning, Vol.19, No.2, pp.206-231, 1996.
|
31 |
차인자, 임상간호사의 전문직업성과 직무만족.조직몰입, 한양대학교 석사학위 논문, 2008.
|
32 |
김민호, 의료서비스에서 고객지향요인이 서비스 가치와 고객만족에 미치는 영향, 고신대학교 대학원 박사학위 논문, 2007.
|
33 |
L. Bettencourt and S. Brown, "Contact Employees: Relationships among Workforce Fairness, Job Satisfaction and Prosaical Service Behavior," Journal of Retailing, Vol.73, pp.39-61, 1997.
DOI
ScienceOn
|
34 |
R. H. Hall, "Professionalization and bureaucratization," American Sociological Review, Vol.33, No.1, pp.90-104. 1968.
|
35 |
서경원, 의료기관의 서비스지향성이 경영성과에 미치는 영향에 관한 실증적 연구: 종합전문요양 기관을 중심으로, 청주대학교 대학원 박사학위논문, 2007.
|
36 |
박태수, "호텔종사자의 자긍심과 직무만족이 서비스 제공수준에 미치는 영향", 관광연구저널 제19권, 제3호, pp.303-314, 2005.
|
37 |
안영철, "호텔 프런트 종사자의 직무만족과 서비스 제공 수준의 관련성 연구," 여행학 연구, 제10호, pp.83-102, 1999.
|
38 |
T. J. Brown, J. C. Mowen, D. T. Donavan, and J. W. Licata, "The Customer Orientation of Service Workers: Personality Trait Influences on Self and Supervisor Performance Ratings," Journal of Marketing Research, Vol.19, pp.110-119. 2001.
|
39 |
L. W. Porter and R. M. Steers, "Organizational Work and Personal Factors in Employee Turnover and Absenteeism," Psychological Bulletin, 1973.
|
40 |
W. B. Martin, "Organizational Work and Personal Factors in Employee Turnover and Absenteeism," Psychological Bulletin, 1973.
|
41 |
L. A. Crosby, K. R. Evans, and D. Cowels, “Relationship Quality in Services Selling: An Interpersonal Influence Perspective,” Journal of Marketing, Vol.54, No.3, pp.68-81. 1990.
DOI
ScienceOn
|
42 |
R. Saxe and B. A. Weitz, "The SOCO Scale; A Measure of the Customer Orientation of Salespeople," Journal of marketing Research, Vol.19, pp.343-351, 1982.
DOI
ScienceOn
|
43 |
D. T. Donovan, T. J. Brown, and J. C. Mowen, "The Consequences of Service Workers Customer Orientation : Job Satisfaction Commitment and Performance," Working Paper, Kansas State University. 2001.
|