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http://dx.doi.org/10.5392/JKCA.2011.11.11.444

Effects of Tourists' Psychic Distance on Novelty Experience and Satisfaction  

Her, Sun-Hui (세종대학교 관광대학원)
Kim, Hyoung-Gon (세종대학교 관광대학원)
Publication Information
The Journal of the Korea Contents Association / v.11, no.11, 2011 , pp. 444-456 More about this Journal
Abstract
The purpose of this study is multi-faceted. Firstly, it is to examine the perceived differences in novelty experience, psychic distance, and satisfaction among Japanese, Chinese, and American tourists visiting Korea. Secondly, it is to investigate the effects of novelty experience on their overall satisfaction in Korea. Lastly, this study attempts to examine the role of psychic distance on the level of perceived novelty experience in Korea. A survey was conducted to 307 international tourists departing Korea at the In-Cheon International Airport. The results show that there is a significant difference in the perceived psychic distance, novelty experience, and overall satisfaction in Korea among Japanese, Chinese, and American tourists. Also, there is a significant effect of novelty experience on tourist overall satisfaction. The results further reveal that the degree of psychic distance is a significant determinant of the perceived novelty experience, which supports the effectiveness of psychic distance concept in predicting the novelty experience. The results of this study make a significant contribution to advancing our understanding of tourist behavior through the re-constructed concept of novelty.
Keywords
Psychic distance; Novelty experience; Tourist Satisfaction;
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