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http://dx.doi.org/10.5392/JKCA.2010.10.5.387

Mediating Effects of Trusts on the Relationship between Human Capitals and Organizational Citizenship Behaviors in Hotel Firms  

Kang, Sang-Muk (수원과학대학 항공관광과)
Ha, Yong-Kyu (경기대학교 관광대학원)
Chung, Yeon-Hong (경기대학교 호텔경영학과)
Publication Information
The Journal of the Korea Contents Association / v.10, no.5, 2010 , pp. 387-397 More about this Journal
Abstract
The purpose of this study tried to reveal how human capitals of deluxe hotels located in Seoul affects corporate trust and organizational citizenship behaviors. In addition, it tries to find out the mediating effect that the trust among coworkers have contributed to human capital and organizational citizenship behaviors. The result of this study shows that Human capital have a great effect on the trust among employees and organizational citizenship behaviors. And it has been outed that the trust between the company and employees is a mediating effect between human capital and organizational citizenship behaviors. The results of this research shows that for competitive advantage under the competitive environment of the hotel industry, in addition to human resource management and organizational management, the management system which emphasizes the importance of human capital and the trust among company members should be built.
Keywords
Human Capitals; Trusts; Organizational Citizenship Behaviors;
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Times Cited By KSCI : 1  (Citation Analysis)
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