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http://dx.doi.org/10.5392/JKCA.2010.10.4.274

Team Commitment and Job Productivity Influential from Organizational Trust, Trust in Superior and Trust to Colleague Perceived by Revenue Officers  

Hong, Soon-Bok (동명대학교 경영학부 경영학과)
Publication Information
The Journal of the Korea Contents Association / v.10, no.4, 2010 , pp. 274-281 More about this Journal
Abstract
The objective of the present study lied in providing empirical analysis over subjects of revenue officers targeted for suggesting effective managerial way for enhanced job productivity by using team commitment as a mediator in the correlation between trust and job productivity. As a result, it was identified that organizational trust, trust in superiors and trust to colleagues perceived by revenue officers have positive effects on team commitment, while the higher team commitment leads to higher job productivity, accordingly leading to better efficiency in carrying out tax-related administration and improving the level of satisfaction as for tax payers. It demonstrated that managers in tax-related organizations must create the foundation affordable for revenue officers to be widely exposed to participate in organization-related key decision-making processes in such a way that encourages and initiates them to have stronger loyalty and self-confidence based on common identity. Furthermore, much effort shall be continuously paid in designing personnel and organizational management policies in order for them to have faithfulness and adherence to their belonged organization.
Keywords
Organizational Trust; Trust in Superiors; Trust to Colleagues; Team Commitment; Job Productivity;
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