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http://dx.doi.org/10.5392/JKCA.2010.10.12.342

Factors Affecting the Conflicts in the Outsourced Information System Development  

Cho, Dong-Hwan (진주산업대학교 벤처경영학과)
Choi, Hun (부산가톨릭대학교 유통경영정보학과)
Publication Information
The Journal of the Korea Contents Association / v.10, no.12, 2010 , pp. 342-351 More about this Journal
Abstract
This study aims to investigate the major causes of conflict between clients and vendors in the outsourced IS development. A research model is established based on the prior research of IS outsourcing, system development and conflict. An empirical study was executed using 214 survey questionnaire of project teams composed of client and vendor with PASW 18.0. Research results using multiple regressions show that contract specificity, requirements certainty, objective alignment and client knowledge have negative effects on conflict. This research results will provide various implications for outsourcing project success.
Keywords
IT Outsourcing; System Development; Project Performance; Conflict; Conflict Management;
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