Browse > Article

A Study on the Relationship between Patient Safety and Patient-Centeredness in Hospitals  

Kook, Sun-Pyo (Health Insurance review & Assessment Service)
Kang, Jegu (Department of Health Administration, Yonsei University Graduate School)
Lee, Kwang-Soo (Department of Health Administration, Yonsei University Graduate School)
Publication Information
Korea Journal of Hospital Management / v.27, no.3, 2022 , pp. 39-49 More about this Journal
Abstract
Purposes: This study purposed to analyze the relationship between patient safety and patient-centerendess. Methodology: The comprehensive scores from patient safety assessment program and patient experience survey conducted by Health Insurance Review & Assessment Service were used as independent variables and dependent variables. This study analyzed the relationship between 4 patient safety-related areas(i.e. risk standardized readmission ratio, intensive care unit, preventive antibiotic, the drug evaluation) and 6 patient experience areas(i.e. nurse services, doctor services, medication & treatment, hospital environment, patient's right, overall experience) by using robust regression analysis. Findings: According to results, the score in 'patient's right' and 'risk standardized readmission ratio' areas were found to have a significant relationship, and 'overall experience' and the 'preventive antibiotic' areas. The ratio of senior beds and specialists was a general characteristics of hospitals that had a significant relationship on patient experience assessment. Practical Implication: The relationships between patient safety and patient experience assessment were varied depending on areas. Further study is needed to make clear the supposed relationship.
Keywords
patient safety; patient-centeredness; quality assessment; Health Insurance Review & Assessment Service;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
연도 인용수 순위
1 Sakong. P, Lee. J. S, Lee. E. J, Ko. K. P, Kim. C. H, Kim. Y, et al. Association between the Pattern of Prophylactic Antibiotic Use and Surgical Site Infection Rate for Major Surgeries in Korea. Journal of Preventive Medicine & Public Health(2009); 42(1): 12-20.
2 Konishi. T, Harihara. Y, Morikane. K. [Surgical site infection surveillance] [abstract]. Nihon Geka Gakkai Zasshi(2004); 105(11): 720-725.
3 Kim M. Effects of integrated nursing care service on patient experience [dissertation]. Seoul: Yonsei University; 2020.
4 Kim. M. H, Kim. H. S, Hwang. S. H. Developing a Hospital-Wide All-Cause Risk-Standardized Readmission Measure Using Administrative Claims Data in Korea: Methodological Explorations and Implications. Health Policy and Management (2015); 25(3): 197-206.   DOI
5 Oh. H. J, Y. S. H. Association Between Unplanned and Planned Readmissions an University Hospital. Journal of Korean Society of Quality Assurance in Health Care(1997); 4(2); 242-259.
6 Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century. IOM(Institute of Medicine)(2001): 1-316.
7 Arah O. A, Westert G. P, Klazinga N. S. A conceptual framework for the OECD Health Care Quality Indicators Project. International journal for quality in health care(2006); 18(1): 5-13.   DOI
8 Kim H. N, Choi Y. S, Moon S. J, Shin J. W. Review of Reliability and Validity of Medical Service Experience Survey: Focused on the Differences by Type of Medical Institutions. Health Policy and Management(2022); 32(1): 94-106.   DOI
9 Kim. Y. Changes in patient-centered medical services: focused on improvements on communication between doctors and patients. Journal of Science & Technology Studies(2013); 13(2): 71-110.
10 Sacristan J. A. Patient-centered medicine and patient-oriented research: improving health outcomes for individual patients. BMC medical informatics and decision making(2013); 13(1): 1-8.   DOI
11 Do Y. K. 환자경험평가를 통한 환자중심성 향상: 근거, 의의, 과제. HIRA Research(2017); 11(3): 7-24.
12 Do. Y. K, Kim. J. E, Lee. J. Y, Lee. H. Y, Jo. M. W, Kim. U. N, et al. Study on the development of patient-centeredness assessment model. Health Insurance Review & Assessment Service, Seoul National University Research and Development Business Foundation(2015); 1-227
13 Her E. K, Ahn S. Y, Kim K. H. A Study on Patient Experience Assessment of Appropriate Outpatient Medical Services of a University Hospital. Journal of the Korean Academia- Industrial cooperation Society(2019); 20(10): 351-357.
14 Baek O. J, Shin S. H. The Moderating Effect of Patient Safety Knowledge in the Relationship between Patient Experiecne and Patient Safety Perception for Patients in Primary Care Institutions. Korean Journal of Adult Nursing(2021); 33(4): 387-398.   DOI
15 Han. D. S, Lim. S. R. The Effects of Communication Barriers on The Patient's Satisfaction and Long Term Sustainable Relationship. The Journal of the Korea Contents Association(2017); 17(2): 467-475.   DOI
16 Han S. K, Kim, T. H. What Hospital Characteristics Influence the Patient Experiences. Public Health Affairs(2019); 3(1): 121-132.   DOI
17 Choi J. Y, Seo S. K. Hospital-Level Factors Associated with Patients' Experience with Inpatient Care. Health and Social Welfare Review(2020); 40(4): 584-610.   DOI
18 Seon J. Y, Kim K. Y, Kim J. H. 이상치 탐색을 위한 통계적 방법과 활용 방안. Health Insurance Review and Assessment Service(2019); 1-91.
19 Lee. S. K, Lee. S. H. Effects of Healthcare Service Experience Factors on Satisfaction and Behavioral Intention: Focus on Patient Experience Evaluation. Journal of Korea Service Management Society (2020); 21(2): 1-21.
20 Jang S. H, Yoon J. Y, Chun H. J. A comparison study of various robust regression estimators using simulation. The Korean Jourmal of Applied Statistics(2016); 29(3): 471-485.   DOI