Browse > Article

Analysis of Factors Affecting Satisfaction on Job of Long-Term Care Worker : Attitude of providing care services as a Mediators  

Kim, Hye-Gyeong (Department of Health Administration, Yonsei University Graduate School)
Jeong, Jae-Yeon (Department of Health Administration, Yonsei University Graduate School)
Yoon, In-Hye (Department of Health Administration, Yonsei University Graduate School)
Lee, Hae-Jong (Department of Health Administration, Yonsei University College of Health Sciences)
Publication Information
Korea Journal of Hospital Management / v.25, no.2, 2020 , pp. 14-24 More about this Journal
Abstract
Purposes: The purpose of this study is to analyze the factor of affecting on job satisfaction by mediating attitude of care service. Methodology: (1)Identify socio-demographic characteristics, work characteristics, the elderly support period, the presence of education related to the elderly, the presence of service associated with the elderly, and significant factors of the research subjects. (2)Identify changes in the number of education and services before and after obtaining a caregiver qualification. (3)Identify the attitude of providing care services and job satisfaction according to the characteristics of the research subjects. (4)Identify the direct and indirect factors influencing job satisfaction by mediating the service attitudes of the research subjects. Findings: First, age factors have positive effects and the volunteering experience have negative effects on job satisfaction by mediating attitude of care service. Although the number of education class has increased after qualification, educational factors had no significant effect. Second, the longer elderly support period had a positive effect on job satisfaction. Practical Implications: This study is meaningful in that it identifies the direct and indirect impacts on job satisfaction through care attitudes. In the future, it will be necessary to pay attention to improving the quality of long-term care services by analyzing the influence factors more.
Keywords
Caregiver; Job Satisfaction; Attitude of Care Service; Path Analysis;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Kim MJ. A studt on the relationship between service quality and caregivers' attitude : Focused on the perception of caregivers' of long-term care facilities in Suwon[dissertation].Seoul: Korea National Open University;2015
2 Lim GJ. A study on the determinants of employees' turnover intention of elderly long-term care faciliries : Focused on the Gangwon province[dissertation]. Gangwon:Sang-Ji University;2016.
3 Song MS. A study on the effects of person-centered care on service quality : Focusing on mediating effects of long term care worker's emotional labor and job satisfaction[dissertation]. Gwangju:Chosun University;2019.
4 Park IH. A study on influence of spirituality upon job satisfaction : the case of practitioners for elderly welfare institutions in Gwangju.Jeonnam[dissertation].Gwangju:Honam University; 2010.
5 Lee HS. Influence of caregiver's job satisfaction upon the quality of their service[dissertation]. Chungnam:Kongju National University;2011.
6 Baek JH. A Study on the Effect of Emotional Leadership on Organizational Commitment and Job Performance[dissertation].Jeonnam:Dongshin University;2011.
7 Kim M. Shim J. The effect on job satisfaction of home health care workers' stress and care receivers' attributes. Health Soc Welf Rev 2011;31(4):193-228.   DOI
8 Kim, S, Park I. A study on effect of compensation satisfaction and calling on organizational commitment of care givers in long-term care facilities for the elderly. Health and Social Welfare Review 2014;34(1):159-182.   DOI
9 Hong S. The study about the meaning of the formal elderly care labour by employee in long-term care setting. Journal of Welfare for the Aged 2011;51(51):165-90.
10 Chang W. The study of care-giver's education and management of long-term care insurance. Journal of Welfare for the Aged 2009;43:263-286.
11 Kim H, Kim H. A study on the influences of the elderly long-term care worker's job stress on the organizational effectiveness. Journal of Welfare for the Aged 2011; 51(Spring):191-213.   DOI
12 Lee H, Park G. The effect of job stress on turnover intention of the longterm care workers. Health Soc Welf Rev 2013;33(2):274-298.   DOI
13 Kim Y. Family Support and Its Policy Implications in the Changing Social Environment: Health and Welfare Forum. Korea Institute for Health and Social Affairs 2017;252:6-28.
14 Lee, Y. Study on job training improvement measures for care givers. Journal of Welfare for the Aged 2013;61(61):339-58.
15 Kim K. Welfare Policy for Older People in an Aging Society with Low Fertility. Korean Journal of Social Issues 2004;5:27-52.
16 Chung S. Population Change and Population Policy. Kookmin Social Science Reviews 2009;15(1);29-45.
17 Lee H. Caregiver burden in caring for elders before and after long-term care service in Korea. Journal of Korean Academy of Nursing 2012;42(2):236-247.   DOI
18 OECD. OECD 2019 statistics;2019[cited 2020 March 5].Available from https://stats.oecd.org/
19 Lee M. The status and problems educating caregiver in Korea. The Journal of Occupational Therapy for the Aged and Dementia 2008;2:69-74.
20 Ryu IA. A study on the supply and demand of nursing care workers according to the introduction of the long-term care insurance system for the elderly[dissertation].Seoul:Myongji University;2007.
21 Yoyangplus. Care giver's role;2020[cited 2020 February 2].Available from http://www.yoyangplus.com/ab-care_helper_role.
22 Lee M, Cho C, Kim J. Effects of Positive Psychological Capitals on Service Quality and Mediating Effect of Job Satisfaction in Professional Care Workers. Korea Gerontological Society 2019;39(3):531-548.   DOI
23 Lee C. A Study on the Impact of Occupational Identity on the Quality of Service of Long-Term Care Workers in Nursing Homes - The Mediation Effect of Job Satisfaction. Journal of Human Resource Management Research 2015;22(3):1-21.   DOI
24 Jung J. The Effect of Caregivers's Attitude on Service Quality for the Elderly: Focused on the moderating effects of empathy ability. Social Welfare Policy and Practice 2016;2:139-174.
25 Rho B, Noh M. The Determinants of Job Satisfaction of Care Workers : With Special Reference to Self-Esteem and Social Suppor. Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology 2018;8:835-846.
26 Lee Y. The Effect of Job Stress, Turnover of Care-givers on Job Satisfaction. Global Social Welfare Review 2014;4(2):99-119.
27 Lee IS. The Effect of the Attitude toward the Elderly and Job Satisfaction by Caregivers on the Quality of Service[dissertation]. Gyeongsang : Gyeongsang University;2012.
28 Han K, Choi R. The Influence of Care Helpers' Professionalism on Job Satisfaction. Korean Journal of Local Government & Administration Studies 2013;27(4):269-287.   DOI
29 Kim SJ. The factors affecting the Belief in Public Service and Passion of trainee in long-term care training program[dissertation].Seoul:Ewha Womans University;2008.
30 Weon, HS. A Study on the Education and Job Satisfaction of Home Helper[dissertation]. Seoul: Sahmyook University;2008
31 Kwon S, Song S. Mediated Effect of Empowerment in the Influence on the Job Satisfaction and Job Involvement of Care Worker Self-efficacy. The Journal of the Korea Contents Association 2012;12(10):320-329.   DOI
32 Engstrom, M., Wadensten, B., & Haggstrom, E. (2010). Caregivers' job satisfaction and empowerment before and after an intervention focused on caregiver empowerment. Journal of Nursing Management, 18(1), 14-23.   DOI
33 Suhonen, R., Charalambous, A., Stolt, M., Katajisto, J., & Puro, M. (2013). Caregivers' work satisfaction and individualised care in care settings for older people. Journal of Clinical Nursing, 22(3-4), 479-490.   DOI
34 Parasuraman A, Zeithaml V, Berry L. Servqual: A multiple-item scale for measuring consumer perc. Journal of retailing 1988;64(1):12.
35 Lee, JM. Impact factors affecting employees job satisfaction by working environment of the long-term care facilities for the elderly[dissertation]. Seoul:Hansung University;2008
36 Cho S, Hoe M. An analysis of the mediating effect of satisfaction on the relationship between service quality and reuse intention : Focusing on the children's emotional development supprot services in Daegu. Seoul Studies 2012;13(1):127-148.