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Perceptions of patient-centered care and patient-centeredness experiences of patients and nurses in comprehensive nursing care units at general hospitals  

Bae, Sung-Heui (Ewha Womans University)
Lee, Inyoung (Ewha Womans University Graduate Schools)
Kim, Jeonghyun (Ewha Womans University Graduate Schools)
Oh, Seugn Jin (Department of International Cooperation, Korean Nurses Association)
Shin, Sujin (Ewha Womans University)
Publication Information
Korea Journal of Hospital Management / v.24, no.3, 2019 , pp. 48-60 More about this Journal
Abstract
Purposes: This study aimed to compare the perception between nurses and patients about comprehensive care services and to evaluate patient-centeredness experiences at comprehensive nursing care units. Methodology: We enrolled 267 nurses and 184 patients from comprehensive nursing care units of seven general hospitals. We performed data collection and analysis using structured questionnaires and SPSS/PC 23.0 program, respectively, with frequency, percentage, mean, standard deviation, and ${\chi}^2$. test. Findings: We observed a significant difference in perception about comprehensive nursing care services between nurses and patients(p < .001). While the patient-centeredness experience score was the highest in the nursing service, it was the lowest in patient right assurance. Regarding patients' right assurance, "easy-to-express complaints" and "opportunity to participate in decision making" exhibited the lowest score. Practical Implication: This study suggests that it is imperative to assess the above-mentioned problems comprehensively to enhance patient centeredness at comprehensive nursing care units.
Keywords
nursing care; nursing service; patients; general hospital;
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Times Cited By KSCI : 12  (Citation Analysis)
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