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http://dx.doi.org/10.12811/kshsm.2019.13.1.001

Effects of Emotional Labor and Perceived Organizational Support on the Job Attitude of Public Health Workers  

Shin, Sun-Hae (Gachon University Business Management)
Ahn, Jae-Sun (Gachon University Business Management)
Kim, Moon-Jung (Gachon University Business Management)
Publication Information
The Korean Journal of Health Service Management / v.13, no.1, 2019 , pp. 1-13 More about this Journal
Abstract
Objectives: This study was designed to determine the relationship among emotional labor, perceived organizational support, and job attitude in public health centers. Results: First, emotional dissonance had no effect on perceived organizational support. However, emotional endeavor had a positive effect on perceived organizational support. Second, perceived organizational support had a significant effect on job attitude. Third, emotional labor had no effect on job satisfaction, but emotional labor had a positive effect on job commitment. Fourth, perceived organizational support had a full mediating effect on the relationship between emotional labor and job attitude. The implications of this study are as follows. Conclusions: Higher emotional labor leads to lower job satisfaction and job commitment in public officials, thereby affecting job attitude. Accordingly, various systematic methods, such as flexible working hours and personnel policy, need to be implemented to alleviate the negative effects of emotional labor.
Keywords
Emotional Labor; Perceived Organizational Support; Job Satisfaction; Job Commitment;
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Times Cited By KSCI : 2  (Citation Analysis)
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