Browse > Article
http://dx.doi.org/10.12811/kshsm.2016.10.2.001

Antecedents of Trust among Hospital Employees  

Hwang, Seul-Ki (Department of Health Administration, Suwon Women's College)
Kim, Sung-Ho (Department of Health Administration, Yonsei University)
Seo, Young-Joon (Department of Health Administration, Yonsei University)
Publication Information
The Korean Journal of Health Service Management / v.10, no.2, 2016 , pp. 1-14 More about this Journal
Abstract
Objectives : The aim of this study is to understand the antecedents of trust with regard to organization and interpersonal trust among the employees of a hospital organization. Methods : Data were collected from 942 employees who work at ten hospitals of Seoul in other cities in Korea. Collected data were analyzed using SPSS Ver. 18.0 and AMOS Ver. 18.0 and by a frequency analysis, t-test, ANOVA, and regression analysis. Results : The main finding here was that the trust of hospital employees is significantly affected by fairness, consideration, morality, competence, and social responsibility. Conclusions : This result implies that hospital administrators should endeavor to improve the level of trust of among the employees of their organization and in therir coworkers through a fair reward system, an ethical management philosophy, by instilling a high competency level compared to other hospitals, and by ensuring high levels of social responsibility.
Keywords
Organizational Trust; Interpersonal Trust; Antecedents of Trust;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 S.B. Kim(2010), High Reliability Organization, SERI, pp.1-10.
2 M.R. Covey, S.(2009), The Speed of Trust, Gimm-Young Publisher Inc, p.36.
3 H.C. Lim, B.S. Lee, K.K. Park(2005), The Effects of Subordinate's Characteristics on Superior's Reaction and Subordinate's Attitude -Focusing on the Mediating Effects of Superior's Trust to Subordinate-, Vol.29(3);1-30.
4 D.J. McAllister(1995), Affect and Cognition Based Trust as Foundations for Interpersonal Cooperation in Organizations, Academy of Management Journal, Vol.38(1);24-59.   DOI
5 H. Lee(2002), Related Factor of Organizational Effectiveness in Hospital-Self-Efficacy, Faith in Supervisor, The Graduate School of Master Degree of Yonsei university, pp.10-25.
6 J.K. Butler(1991), Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory, Journal of Management, Vol.17(3);643-663.   DOI
7 O.E. Williamsons(1993), Caculativeness, Trust, and Economic Organization, Journal of Law and Economics, Vol.36(1);453-486.   DOI
8 P.M. Doney, J.P. Cannon, M.R. Mullen(1998), Understanding the Influence of National Culture on the Development of Trust, Academy of Management Review, Vol.23(3);601-621.   DOI
9 D.M. Rousseau, S.B. Sitkin, R.S. Burt, C. Camerer(1998), Not so Different After all : A Cross-Discipline View of Trust, Academy of Management Review, Vol.23(3);393-404.   DOI
10 D.P. McCauley, K.W. Kuhnert(1992), A Theoretical Review and Empirical Investigation of Employee Trust in Management, PAQ, Vol.16(2);265-285.
11 J. Cook, T. Wall(1980), New Work Attitude Measures of Trust, Organizational Review of Industrial and Organizational Commitment, and Personal Need Non-Fulfillment, Journal of Occupational Psychology, Vol.53(1);39-52.   DOI
12 C.F. Ashley, J.G. Michele(2012), At What Level(and in Whom) We trust : Trust Across Multiple Organizational Levels, Journal of Management, Vol.38(4);1167-1230.   DOI
13 J.A. Colquitt, J.A. LePine, R.E. Piccolo, C.P. Zapata, B.L. Rich(2012), Explaining the Justice-Performance Relationship: Trust as Exchange Deepener or Trust as Uncertainty Reducer?, Journal of Applied Psychology, Vol.97(1);1-15.   DOI
14 S.K. Hwang, K.M. Ahn, H.C. Chong(2013), The Study of Determinants of Hospital Organization Trust Leading to Trust in Hospital Worker's Organization Trust, The Korean Journal of Health Service Management, Vol.7(2);113-124.   DOI
15 C.X. Jiang, R.Y. Chua, M. Kotabe, J.Y. Murray(2011), Effects of Cultural Ethnicity, Firm Size, and Firm Age on Senior Executives' Trust in Their Overseas Business Partners: Evidence from China, Journal of International Business Studies, Vol.42(1);1150-1173.   DOI
16 A.F. Cameron, J. Webster(2011), Relational Outcomes of Multicommunicating: Integrating Incivility and Social Exchange Perspectives, Organizational Science, Vol.22(3);754-771.   DOI
17 D.L. Ferrin, K.T. Dirks, P.P. Shah(2006), Direct and Indirect Effects of Third-Party Relationships on Interpersonal Trust, Journal of Applied Psychology, Vol.91(4);870-883.   DOI
18 Y.S. Lee(2003), Determinants of Company Trust and Leader Trust and Their Effectiveness, Graduate school of Dissertation of Ph.D. Sungkyunkwan university, pp.10-15.
19 B.Y. Choi, D.Y. Yoon, Y.B. Cho(2008), An Empirical Study on the Impact of Perceived Organizational Justice and Trust on the Organizational Citizenship Behavior for the Small and Medium Manufacturers-Focused on the Evaluation of the Proposed Models-. Korean academy of human resource management, Vol.15(3);193-211.
20 J. Selter, R.E. Numerof(1988), Supervisory Leadership and Subordinate Burnout, Academy of Management Journal, Vol.31(2);439-446.   DOI
21 J. Lee, Y.C. Chang(2004), A Study of the Influence of Leadership Type on Organizational Commitment, Korean Academy of Organization and Management, Vol.28(1);137-172.
22 H.J. Kim(2010), The Effect of Social Responsibility Activities on Corporate Images, Korean Management Consulting Review, Vol.10(3);67-87.
23 H.R. Kim(2009), The Effects of Corporate Image on Employees Identification and Affective Well-being, The Korean Academic Association of Business Administration, Vol.22(2);913-929.
24 H.W. Park, J.H. Hahn(2011), A Study on the Effect of CSR on Employees Organizational Commitment and OCB, Journal of Organization and Management, Vol.35(3);115-140.
25 S.H. Kang, J.N. Kim, Y.J. Seo(2015), Social Responsibility of Korean Hospitals: Workers' Survey and Its Implications, Korean Public Health Research, Vol.41(3);51-61.