1 |
J.S. Choi(2004), Review: A Study on the Successful Factors of Customer Relationship Management (CRM) Implementation for Customer Satisfaction in Dental Clinic, Journal of Dental Hygiene Science, Vol.4(2);61-73.
|
2 |
H.A Lim(2009), A Study on Customers' Preference and Satisfaction upon Dental Clinics' CRM Activities, The Graduate School of Catholic University of Pusan, pp.1-41.
|
3 |
Y.H. Lee(2007), Influence on the Customer Loyalty for Customer Relationship Management Evaluation, The Graduate School of Sungkyunkwan University, pp.1-108.
|
4 |
H.Y. Kim(2011), Strategic Applications of CRM for Hospital Marketing, The Graduate School of Kwangju Women's University, pp.1-70.
|
5 |
S.Y. Kang(2011), The Effects of Hospitals' CRM Activities on Customers' Relationship Commitment and Customers' Loyalty, The Graduate School of Kyunghee University, pp.1-52.
|
6 |
D.K. Lee(2012), The Development of A Scale to Measure Customer Relationship Management(CRM) in Customer Perspective, The Graduate School of Soongsil University, pp.1-14.
|
7 |
E.S. Son(2011), Study on the Influencing Factors of Trust and Commitment in Building Effective Relationship between the Senior Consumers and the Financial Service Providers, The Graduate School of Keimyun University, pp.7-37.
|
8 |
G.T. Gundlach, R.S. Achrol, J.T. Mentzer(1995), The Structure of Commitment in Exchange, Journal of Marketing, Vol.59(1);78-92.
DOI
ScienceOn
|
9 |
J.P. Meyer, N.J. Allen(1998), A Three-component Conceptualization of Organizational Commitnent, Human Resource Management Review, Vol.1(1);61-89
|
10 |
B.H. Lee, Y.J. Choi(2014), The Association between Medical Service Quality, Consumer Satisfaction, Service Value and Customer Loyalty of Dental Patients, The Korean Journal of Health Service Management, Vol.8(2);89-100.
과학기술학회마을
DOI
ScienceOn
|
11 |
H.S. Yoo, J.H. Ji, W.J. Kim, H.J. Choi, K. Kim, K.H. Bang, et al(2013), Influence of Patient's Satisfaction to Marketing Mix on Trust and Relationship Commitment, The Korean Journal of Health Service Management, Vol.7(3);137-147.
과학기술학회마을
DOI
ScienceOn
|
12 |
J.A. Kim, K.J. Ryu, S.S. Lee, C.S. Lee, J.H. Han, Y.J. Kang, et al(2014), Practice Management in Dentistry, 2nd ed, Seoul: DaehanNarae, pp.73-85.
|
13 |
Y.H. Park, J.H. Park(2008), Customer Relationship Management, 1nd ed, Seoul: DaehanNarae, pp.16-41.
|
14 |
J.G Anderson(2004), Customers of a e-Health: Patterns of Use and Barriers, Social Science Computer Review, Vol.22(2);242-248.
DOI
ScienceOn
|
15 |
R.M. Morgan, S.D. Hunt(1994), The Commitment-trust Theory of Relationship Marketing, Journal of Marketing, Vol.58(3);20-38.
|
16 |
G. Fullerton(2005), The Service Quality-loyalty Relationship in Retail Services:Does Commitment Matter, Journal of Retailing and Consumer Services, Vol.12(1);99-111.
DOI
ScienceOn
|
17 |
C.S. Park(2002), A Study on Case of CRM Marking Application in Hospital Administration, The Kosin Journal of Health Sciences, Vol.12;17-30.
|
18 |
H.J. Kim(2012), Influence of Airscape on Customer Satisfaction, Relationship Quality and Loyalty : Focused on Airline Industry, The Graduate School of Kyunghee University, pp.1-45.
|
19 |
C.T. Kim(2012), A Study on the Effect of Introduction of Hospital CRM Business Performance, The Graduate School of Dongeui University, pp.1-77.
|