1 |
Y.K. Lee, E.W. Nam, J.H. Kim(2006), Study on the Introduction of Specialized Hospitals, Research Report, Korea Institute of Hospital Management, pp.3-4.
|
2 |
Ministry of Health and Welfare(2007), Specialty Hospital in the Second Pilot Project Guidelines, pp.3-25.
|
3 |
H.M. Lee(2005) The Influence of Team Leader's Competency on Performance, Doctoral Dissertation, Kon-Kuk University, pp.163-164.
|
4 |
P.A. McLagan(1989), Great Idea revisited: Job Competency Models: Training & Development, May, Vol.51(5);40-47.
|
5 |
R.M. Grant(1991), The Resource-Based Theory of Competitive Advantage :Implication for Strategy Formulation, California Management Review, Vol.33(3);114-135.
DOI
ScienceOn
|
6 |
G. Hamel, C.K. Prahalad(1991), The Core Competence of the Corporation, Harvard Business Review, Vol.68(3);79-93.
|
7 |
S.T. Kwon(2004), Study on the Effects of Strategy, Competencies, Organizational Structure and their Interactions on the Performance of Hospitals, Doctoral Dissertation, Yonsei University, pp.115-119.
|
8 |
J.W. Lee, S.Y. Ahn(2012), A Study on Public Relation Activation Plan through Hospital Homepage Contents Analysis, The Korean Journal of Health Service Management, Vol.6(3);13-27.
과학기술학회마을
DOI
ScienceOn
|
9 |
M. Thomson, D.J. MacInnis, C.W. Park(2005), The Ties that Bind: Measuring the Strength of Customers' Emotional Attachments to Brands, Journal of Consumer Psychology. Vol.15(1);77-91.
DOI
ScienceOn
|
10 |
I.S. Lee, K.H. Lee, J.W. Choi, S.H. Yang, S.T. Lim, S.W. Jeon, J.W. Kim, S.J. Hong(2008), A Theoretical Integration of User Satisfaction and Emotional Attachment, Korea Management Review, Vol.37(5);1171-1203.
|
11 |
Y.K. Kim(2009), A Study of Research about the Effects of Online Brand Community Attachment Factors and Outcome Variables, Korea Customer Satisfaction Review, Vol.11(3);55-73.
|
12 |
R.L. Oliver(1993), A Conceptual Model of Service Quality and Service Satisfaction, ; Compatible Goals Different Concepts, in Advances in Service Marketing and Management, Tersea A. Swartz, David E. Bowen, and Stephen W, Brown, eds. Greenwich, CT: JAI Press, pp.65-86.
|
13 |
Y.H. Choi(2001), Preference analysis of medical service user's, Doctoral Dissertation, Sungkyunkwan University, pp.166-171.
|
14 |
J.H. Jin(2006), The Effects of Service Quality on Customers Intention to Revisit, and Word of Mouth Intention in Yoga Center, Korea Sport Research, Vol.17(1);439-448.
|
15 |
A. Parasuraman, L.L. Berry, V.A. Zeithaml(1996), The Behavioral Consequences of Service Quality, Journal of Marketing, Vol.60(2);31-46.
|
16 |
S. Ganesan(1994), Determinants of Long-Term Orientation in Buyer-Seller Relationships. Journal of Marketing, Vol.58;1-19.
|
17 |
R.L. Oliver(1980), A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions, Journal of Marketing Research, Vol.17(11);460-469.
DOI
ScienceOn
|
18 |
J,H. Kim, Y,H, Lee(2004), The Effects of Perceived Hospital Service Quality on the Patients' Satisfaction and Consequency Behavior, Journal of Marketing Management, Vol.9(1);1-28.
|
19 |
B.S. Kang, C.H. Cho, S.H. Kim(2005), Study on the Effects of Service Quality on Customer Satisfaction and Service Performance on the Small and Medium Hospital, Small Business Review, Vol.27(1);57-87.
|
20 |
M.H. Kim, C.S. Park, J.B. Seo(2008), A Study on Effects of Customer Orientation Factors in Relation to Medical Services on the Values of the Services and Customer Satisfaction, The Korean Journal of Health Service Management, Vol.2(1);1-27.
과학기술학회마을
|
21 |
J.K. Lee(2008), A Study on the Effects of Medical Service Quality and Location on the Performance of Orthodontic Clinic, Doctorate Dissertation, Seoul University of Venture and Information, pp.142-147.
|
22 |
Y.J. Lee, S.A. La(2003), A Comparative Study of Existing vs. Potential Customers = The Relative Effects of Three Dimensions of Service Quality on CS, Korea Marketing Review, Vol.18(4);67-97.
|