Development and Evaluation of a Protocol for Bedside Nursing Handoff with Patient Engagement in a Tertiary Hospital in South Korea |
Lee, Tae Wha
(College of Nursing, Yonsei University)
Ji, Yoon Jung (College of Nursing, Yonsei University) Jang, Yeon Soo (College of Nursing, Yonsei University) Do, Hyun Ok (Joint Commission International.College of Nursing, Yonsei University) Oh, Kyoung Hwan (Division of Nursing, Severance Hospital) Kim, Chang Kyung (Division of Nursing, Severance Hospital) Chun, Ja Hye (Patient Safety Team, Severance Hospital) Shin, Hae Kyung (Division of Nursing, Severance Hospital) Cho, Mee Young (Division of Nursing, Severance Hospital) Bae, Jung Im (Division of Nursing, Severance Hospital) |
1 | Sibiya MN. Effective communication in nursing. In: Ulutasdemir N, editor. Nursing. London: IntechOpen Limited; 2018. p. 19. |
2 | Friesen MA, White SV, Byers JF. Handoffs: Implications for nurses. In: Hughes RG, editor. Patient safety and quality: An evidence-based handbook for nurses. Rockville(MD): Agency for Healthcare Research and Quality; 2008. |
3 | Cohen MD, Hilligoss PB. Handoffs in hospitals: A review of the literature on information exchange while transferring patient responsibility or control [Internet]. Ann Arbor(MI): University of Michigan; 2009 [cited 2019. Sep. 05]. Available from: https://deepblue.lib.umich.edu/handle/2027.42/61498. |
4 | Hansson L, Isaksson M. Bedsiderapportering: Inneliggande patienters upplevelse. [Internet]. Halstad(Swedish): Halmstad University, School of Health and Welfare; 2018 Spring [cited 2019. Dec. 09]. Available from: http://www.diva-portal.org/smash/get/diva2:1211685/FULLTEXT02.pdf. |
5 | Ernst KM, McComb SA, Ley C. Nurse-to-nurse shift handoffs on medical-surgical units: A process within the flow of nursing care. Journal of Clinical Nursing. 2018;27(5-6):e1189-e1201. https://doi.org/10.1111/jocn.14254 DOI |
6 | Sorra J, Famolaro T, Dyer MN, Nelson D, Khanna K. Hospital survey on patient safety culture: 2010 user comparative database report. Rockville(MD): US Department of Health and Human Services, Agency for Healthcare Research and Quality; 2010. |
7 | Maurer M, Dardess P, Carman KL, Frazier K, Smeeding L. Guide to patient and family engagement: Environmental scan report. Rockville(MD): US Department of Health and Human Services, Agency for Healthcare Research and Quality; 2012. |
8 | Joint Commission. Hot topics in health care: Transitions of care: The need for a more effective approach to continuing patient care [Internet]. Joint Commission, Center for Transforming Healthcare; 2012 [cited 2019. Nov. 11]. Available from: http://www.jointcommission.org/assets/1/18/hot_topics_transitions_of_care.pdf. |
9 | Mardis T, Mardis M, Davis J, Justice EM, Riley Holdinsky S, Donnelly J, et al. Bedside shift-to-shift handoffs: A systematic review of the literature. Journal of Nursing Care Quality. 2016;31(1):54-60. https://doi.org/10.1097/NCQ.0000000000000142 DOI |
10 | Friesen MA, Susan VW, Jacqueline FB. Handoffs: Implications for nurses. In: Hughes RG, editor. Patient safety and quality: An evidence-based handbook for nurses. Rockville (MD): Agency for Healthcare Research and Quality; 2008. |
11 | Radtke K. Improving patient satisfaction with nursing communication using bedside shift report. Clinical Nurse Specialist. 2013;27(1):19-25. https://doi.org/10.1097/NUR.0b013e3182777011 DOI |
12 | Sand-Jecklin K, Sherman J. A quantitative assessment of patient and nurse outcomes of bedside nursing report implementation. Journal of Clinical Nursing. 2014;23(19-20):2854-2863. https://doi.org/10.1111/jocn.12575 DOI |
13 | Bradley S, Mott S. Adopting a patient-centred approach: An investigation into the introduction of bedside handover to three rural hospitals. Journal of Clinical Nursing. 2014;23(13-14):1927-1936. https://doi.org/10.1111/jocn.12403 DOI |
14 | Thomas L, Donohue-Porter P. Blending evidence and innovation: Improving intershift handoffs in a multihospital setting. Journal of Nursing Care Quality. 2012;27(2):116-124. https://doi.org/10.1097/ncq.0b013e318241cb3b DOI |
15 | Ferguson TD, Howell TL. Bedside reporting: Protocols for improving patient care. Nursing Clinics of North America. 2015;50(4):735-547. https://doi.org/10.1016/j.cnur.2015.07.011 DOI |
16 | Trossman S. Shifting to the bedside for report. The American Nurse. 2009;41(2):7-7. |
17 | Dearmon V, Roussel L, Buckner EB, Mulekar M, Pomrenke B, Salas S, et al. Transforming Care at the Bedside(TCAB): Enhancing direct care and value-added care. Journal of Nursing Management. 2013;21(4):668-678. https://doi.org/10.1111/j.1365-2834.2012.01412.x DOI |
18 | Laws D, Amato S. Incorporating bedside reporting into changeof- shift report. Rehabilitation Nursing. 2010;35(2):70-74. https://doi.org/10.1002/j.2048-7940.2010.tb00034.x DOI |
19 | Kim J, Kim S, Park E, Jeong S, Lee E. Policy issues and new direction for comprehensive nursing service in the National Health Insurance. Journal of Korean Academy of Nursing Administration. 2017;23(3):312-322. https://doi.org/10.11111/jkana.2017.23.3.312 DOI |
20 | Lim J, Han JO. Health care personnel policies and measures for securing workforce. Seoul: Korean Health and Medical Industry Workers' Union; 2017. |
21 | Baker SJ. Bedside shift report improves patient safety and nurse accountability. Journal of Emergency Nursing. 2010;36(4):355-358. https://doi.org/10.1016/j.jen.2010.03.009 DOI |
22 | Johnson C, Carta T, Throndson K. Communicate with me: Information exchanges between nurses. Canadian Nurse. 2015;111(2):24-27. |
23 | Schirm V, Banz G, Swartz C, Richmond M. Evaluation of bedside shift report: A research and evidence-based practice initiative. Applied Nursing Research. 2018;40:20-25. https://doi.org/10.1016/j.apnr.2017.12.004 DOI |
24 | Agency for Healthcare Research and Quality. Guide to patient and family engagement in hospital quality and safety [Internet]. Rockville(MD): Agency for Healthcare Research and Quality; 2017 [cited 2019 Jul 01]. Available from: https://www.ahrq.gov/professionals/systems/hospital/engagingfamilies/guide.html. |
25 | World Health Organization. The world health report 2007: A safer future: Global public health security in the 21st century. Geneva: World Health Organization; 2007. |
26 | The Joint Commission (US). 2012 Joint commission. " national patient safety goals [Internet]. Washington DC: Department of Vetarans Affairs(US), Federal Health Care Center; 2012 [cited 2013 May 25]. Available from: https://www.lovell.fhcc.va.gov/about/2012patientsafetygoals.pdf. |
27 | Manojlovich M, DeCicco B. Healthy work environments, nurse-physician communication, and patients' outcomes. American Journal of Critical Care. 2007;16(6):536-543. DOI |
28 | Olsson E, Ingman P, Ahmed B, Kälvemark Sporrong S. Pharmacist-patient communication in Swedish community pharmacies. Research in Social and Administrative Pharmacy. 2014;10(1):149-155. https://doi.org/10.1016/j.sapharm.2013.03.001 DOI |
29 | World Health Organization. Global strategic directions for strengthening nursing and midwifery 2016-2020 [Internet]. Geneva: World Health Organization; 2016 [cited 2019. Aug. 03]. Available from: https://www.who.int/hrh/nursing_midwifery/global-strategic-midwifery2016-2020.pdf. |
30 | Mokoka KE, Ehlers VJ, Oosthuizen MJ. Factors influencing the retention of registered nurses in the Gauteng Province of South Africa. Curationis. 2011;34(1):E1-9. https://doi.org/10.4102/curationis.v34i1.16 |