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http://dx.doi.org/10.22650/JKCNR.2018.24.1.23

The Effect of SBAR Communication on Nurse's Perception about Communication and Attitudes toward Patient Safety  

Kim, Mi Young (Department of Nursing, Samsung Medical Center)
Kim, Kyeong Sug (Department of Nursing, Samsung Medical Center)
Publication Information
Journal of Korean Clinical Nursing Research / v.24, no.1, 2018 , pp. 23-33 More about this Journal
Abstract
Purpose: The purpose of this study was to investigate the effect of SBAR communication program on nurse's perception about communication and attitudes toward patient safety. Methods: A single-group pre-post experimental study was conducted. A SBAR education program was provided to 167 nurses working in 9 general wards of a hospital in Seoul. A total of 153 questionnaires were included for the final analysis. Statistical analysis included analysis of variance, paired sample t-test, and Cochran-Mantel-Haenzel test. Results: After applying SBAR communication education, nurses perceived significant improvement in three of the five categories of communication between nurses and doctors; satisfaction (p=.001), accuracy (p=.001), and understanding (p=.002). The indicators of communication between nurses were also improved significantly in the order of accuracy (p=.001), satisfaction (p=.001), shift communication (p=.001), and openness (p=.016). The scores of nurse's attitudes toward patient safety demonstrated a significant increase in the five categories out of the six; perception of management (p=.001), working condition (p=.001), safety climate (p=.001), teamwork climate (p=.001), job satisfaction (p=.012). Conclusion: It is recommended that nurses and doctors use SBAR communication in their practice. Developing education programs and utilization methods is required for the effective establishment of SBAR communication.
Keywords
Nurses; Communication; Patient Safety;
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