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http://dx.doi.org/10.22650/JKCNR.2017.23.3.302

Factors Influencing Quality of Nursing Service among Clinical Nurses: Focused on Resilience and Nursing Organizational Culture  

Shin, Eun Suk (Department of Nursing, Chonnam National University Hospital)
An, Minjeong (College of Nursing, Chonnam National University)
Choi, Myoung Lee (Department of Nursing, Chonnam National University Hospital)
Lee, Ae Kyong (Department of Nursing, Chonnam National University Hospital)
Jeon, Eun Ah (Department of Nursing, Chonnam National University Hospital)
Jeoung, Young Mi (Department of Nursing, Chonnam National University Hospital)
Seo, Mi Wha (Department of Nursing, Chonnam National University Hospital)
Kim, Hae Kyoung (Department of Nursing, Chonnam National University Hospital)
Hwang, Jin Hwa (Department of Nursing, Chonnam National University Hospital)
Choi, Ok Ja (Department of Nursing, Chonnam National University Hospital)
Kim, Seon Hee (College of Nursing, Chonnam National University)
Park, Sumin (College of Nursing, Chonnam National University)
Hwang, Yoon Young (Seoul Women's College of Nursing)
Publication Information
Journal of Korean Clinical Nursing Research / v.23, no.3, 2017 , pp. 302-311 More about this Journal
Abstract
Purpose: The purpose of this study was to examine nursing organizational culture and resilience and their effects on quality of nursing service. Methods: A cross-sectional study was conducted. A convenience sampling method was used to collect data from 199 participants who worked in a tertiary hospital in G city. Demographic and work related variables, quality of nursing service, resilience, and nursing organizational culture were measured using validated self-report questionnaires. Results: All of the participants were women and the majority were staff nurses and single. A statistically significant difference in quality of nursing service was found for age, marital status, educational level, clinical career, position and perceived health status. Age, educational level, clinical career, position, resilience, innovation-oriented culture, relation-oriented culture, and hierarchy-oriented culture were significant predictors of quality of nursing service, explaining 47% of total variance. Among the predictors, resilience was the strongest predictor, followed by innovation-oriented culture, and hierarchy-oriented culture. Conclusion: Findings indicate that quality of nursing service can be improved by raising individual nurse's resilience and advancing nursing organizational culture. Considering the identified factors, researchers and administrators need to develop and provide clinical nurses with a variety of programs to improve the quality of their nursing service.
Keywords
Nurses; Nursing Services; Resilience; Organizational Culture;
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