Browse > Article
http://dx.doi.org/10.5932/JKPHN.2013.27.1.16

The Relationship between Role Conflict, Job Satisfaction, and Organizational Commitment among Community Healthcare Workers of the Seoul Preventive Project for Metabolic Syndrome  

Ryu, Hosihn (College of Nursing, Korea University)
Cho, Jeonghyun (NHIS Health Insurance Policy Research Institute)
Publication Information
Journal of Korean Public Health Nursing / v.27, no.1, 2013 , pp. 16-26 More about this Journal
Abstract
Purpose: The aim of this study was to identify a conceptual link between role conflict, job satisfaction, and organizational commitment, with a specific examination on how job satisfaction mediated the relationship between role conflict and organizational commitment, among community healthcare workers. Methods: Participants were 119 community healthcare workers of the Seoul Preventive Project for Metabolic Syndrome at 15 community health centers. Descriptive analysis, correlations analysis, and multiple regression analysis were used for statistical analysis of our data. Additionally, Sobel's test was used to verify the significance of the mediating effect. Results: An inverse association between role conflict and organizational commitment was found (beta=-0.53, p<.001). This relationship was fully mediated by job satisfaction (z=-6.43, p<.001). Conclusion: Job satisfaction mediates the effects of role conflict on the organizational commitment of healthcare workers in community health centers. Strategies for improving the components of job satisfaction are needed to achieve better outcomes in organizational commitment in the Seoul Preventive Project for Metabolic Syndrome and possibly other work settings.
Keywords
Conflict; Personnel loyalty; Job satisfaction; Community health centers;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
연도 인용수 순위
1 Adams, A., & Bond, S. (2000). Hospital nurses' job satisfaction, individual and organizational characteristics. Journal of Advanced Nursing, 32(3), 536-543.   DOI   ScienceOn
2 Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.   DOI
3 Brown, S. P., & Peterson, R. A. (1993). Antecedents and consequences of salesperson job satisfaction: meta-analysis and assessment of casual effect. Journal of Marketing Research, 30(February), 63-77.   DOI   ScienceOn
4 Burke, R. J. (2002). Work experiences and psychological well-being of former hospital -based nurses now employed elsewhere. Psychological Reports, 91(3f), 1059-1064.   DOI
5 Cha, S. K. (2000). A study on the influence of internal marketing factors on the nurses' job satisfaction and organizational commitment in nursing organization. Unpublished master's thesis, Korea University, Seoul.
6 House, R. J., & Rizzo, J. R. (1972). Role conflict and ambiguity as critical variables in a model of organizational behavior. Organizational Behavior and Human Performance, 7(3), 467-505.   DOI
7 Im, E. S., & Choi, S. H. (2012). A study of the relationships between job stress, social support and job satisfaction of taxi drivers. Journal of Korean Public Health Nursing, 26(2), 195-203.   과학기술학회마을   DOI   ScienceOn
8 Jun, J. K., & Kim, C. S. (2002). The effects of role conflict and role ambiguity on job performance and job satisfaction among family restaurant employees. Tourism Research, 17(1), 55-70.
9 Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosental, R. A. (1964). Organizational stress: studies in role conflict and ambiguity. New York: Wiley.
10 Kim, M. J., Lee, J. K., & Wi, J. H. (2011). Feedback and organizational effectiveness: mediating effects of interpersonal conflict. Daehan Journal of Business, 24(5), 2477-2497.
11 Kim, S. I., Cha, S. K., & Lim, J. Y. (2001). A correlational study among internal marketing factor, nurse's job satisfaction, and organizational commitment in hospital nursing organization. Journal of Korean Public Health Nursing, 15(1), 42-55.
12 Lee, H. R., & Yoon, K. W. (2004). Influences on the duty performance of industrial counselor's role conflicts and duty stresses. The Korean Journal of Counseling and Psychotherapy, 16(2), 309-325.
13 Lee, S. K. (2007). A study on the effect of job satisfaction on service quality of public health nurses. Unpublished master's thesis, Hanyang University, Seoul.
14 Liou, S. R. (2008). An analysis of the concept of organizational commitment. Nursing Forum, 43(3), 116-125.   DOI   ScienceOn
15 Moon, Y. J. (2004). Study of job performance of social worker. Unpublished master's thesis, Ehwa Womans University, Seoul.
16 Mowday, R. T., Porter, L. W., & Steers, R. M. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14(2), 224-247.   DOI
17 Park, E. O., Chung, K. H., & Shin, J. I. (2010). The relationship among internal marketing, internal customer satisfaction, organizational commitment and performance. Productivity Review, 24(2), 199-232.   DOI
18 Nagy, M. S. (2002). Using a single-item approach to measure facet job satisfaction. Journal of Occupational and Organizational Psychology, 75(1), 77-86.   DOI   ScienceOn
19 Oh, I. S., Kim, K. H., Darnold, T. C., Hwang, J. O., Yoo, T. Y., Park, Y. A., & Park, L. H. (2007). Relationships among job satisfaction, organizational commitment, job performance, and turnover intention: a literature review and meta-analysis with Korean samples. Korean Journal of Management, 15(4), 43-86.
20 Oh, S. H., Moon, S. T., & Kang, H. S. (2011). Relationships among nurses' internal marketing, occupational satisfaction and organizational commitment. Korean Journal of Occupational Health Nursing, 20(1), 65-73.   DOI   ScienceOn
21 Park, H. H., Park, K. S., Yom, Y. H., & Kim, K. H. (2006). Impact of clinical nurses' power and empowerment on job satisfaction and organizational commitment. Journal of Korean Academy of Nursing, 36(2), 244-254.   DOI
22 Park, H. J. (2011). The influence of conflict in social welfare organization on organizational commitment and turnover intention: focused on the mediating effect of job satisfaction and the moderating effect of social support. Unpublished doctoral dissertation, Cheongju University, ChungBuk.
23 Park, Y. R., & Yang, S. (2008). Nurse manager's facilitative communication and nurses' organizational commitment, job satisfaction, and empowerment. Journal of Korean Academy of Psychiatric and Mental Health Nursing, 17(3), 342-352.
24 Rizzo, J. R., House, J. R., & Litzman, S. I. (1970). Role conflict and ambiguity in complex organization. Administrative Science Quarterly, 15(2), 150-163.   DOI   ScienceOn
25 Sung, M. H. (2006). A comparative study on role conflict and job satisfaction between nurses in ICU and nurses in general ward. Journal of Korean Academy Nurse Administration, 12(1), 104-112.   과학기술학회마을
26 Seoul Metropolitan Government (2009). A guidebook on pilot projects metabolic syndrome of Seoul Metropolitan government in 2009. Seoul: Author.
27 Sobel, M. E. (1982). Asymptotic confidence intervals of indirect effects in structural equation models. In S. Leinhardt (Ed.), Sociological methodology 1982 (pp.290-312). Washington, DC: American Sociological Association.
28 Song, M. S. (2005). The analysis of the influence of nurses' task satisfaction factor and task satisfaction degree on the satisfaction of patients. Unpublished master's thesis, Keimyung University, Daegu.
29 Williams, L. J., & Hazer, J. T. (1986). Antecedent and consequences of satisfaction and commitment in turnover models: a reanalysis using latent variable structural equation methods. Journal of Applied Psychology, 71(2), 219-231.   DOI
30 Yoo, K. S. (2012). The study on job satisfaction of care helpers. Journal of Korean Public Health Nursing, 26(2), 341-353.   과학기술학회마을   DOI   ScienceOn