Browse > Article

Improvement of Cloud Service Quality and Performance Management System  

Kim, Nam Ju (Korea Association of Cloud Industry)
Ham, Jae Chun (Korea Association of Cloud Industry)
Seo, Kwang-Kyu (Dept. Management Engineering, Sangmyung Univ.)
Publication Information
Journal of the Semiconductor & Display Technology / v.20, no.4, 2021 , pp. 83-88 More about this Journal
Abstract
Cloud services have become the core infrastructure of the digital economy as a basis for collecting, storing, and processing large amounts of data to trigger artificial intelligence-based services and industrial innovation. Recently, cloud services have been spotlighted as a means of responding to corporate crises and changes in the work environment in a national disaster caused by COVID-19. While the cloud is attracting attention, the speed of adoption and diffusion of cloud services is not being actively carried out due to the lack of trust among users and uncertainty about security, performance, and cost. This study compares and analyzes the "Cloud Service Quality and Performance Management System" and the "Cloud Service Certification System" and suggests complementary points and improvement measures for the cloud service quality and performance management system.
Keywords
Cloud service; Cloud quality and performance; Cloud service certification system; Improvement;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Yoon jeong Cho, "Digital New Deal's core infrastructure, cloud industry ecosystem trends", KDB Monthly, Vol. 782, pp.21-40, 2021.
2 MSIT, Article 23 of the Cloud Computing Development and User Protection Act, 2020.
3 Nam ju Kim, "A Study on the Quality and Performance Management System of Cloud Services", Sangmyung University Master's Thesis, pp.52-74, 2019.
4 Kyung-Seung Jang, Seung-Joong Shin and Jin-Kwan Jeong, "A study on the perception of quality importance of cloud services,"The Journal of The Institute of Internet, Broadcasting and Communication, Vol.15, pp. 39-44, 2015.
5 Hyun Chul Jung, Kwang-Kyu Seo, "An Efficient Cloud Service Quality Performance Management Method Using a Time Series Framework", Journal of the Semiconductor & Display Technology, Vol. 20(2). pp. 120-125, 2021
6 Nipa, "Cloud Computing Service Quality Performance Guide", pp. 65-113, 2019.
7 ISO/IEC 17788:2014 Information technology - Cloud computing - Overview and vocabulary, 2014.