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http://dx.doi.org/10.22788/4.1.3

The Effect of Emotional Labor, Resilience on Performance of Long-term Care Hospital Employee  

Park, Jong-won (Department of Health Administration, Suwon Women's Univeristy)
Publication Information
Journal of Venture Innovation / v.4, no.1, 2021 , pp. 39-50 More about this Journal
Abstract
This was empirical research aimed at determining the effects of emotional labor, Resilience and service environment, on the performance of Long-term Care Hospital Employee. The participants were 180 employees working in long-term care hospitals in Gyeonggi-do. The collected data were analyzed using the SPSS statics19.0 program. The study were analyzed by frequency analysis and descriptive statistics, ANOVA, Scheffe? test, Pearson correlation coefficients, and stepwise regression. As a result of the study, age, marriage status, career, and position affected performance among the general characteristics.tion coefficients, and stepwise regression. As a result of the study, the average performance was 91.25 (±12.46) points, emotional labor was 41.25 (±4.21) points, Resilience was 52.89 (±6.37), and the service environment was 78.93(±15.3) points. The performance showed a positive correlation with emotional labor(r=.326, p<.001) service environment (r=.384, p=.005) and Resilience (r=.417, p<.001) of Long-term Care Hospital Employee. Service environment was the biggest factor affecting performance, and the second was resilience. The explanatory power of this regression model was 48.2% and was statistically significant (F=58.249, p<.001).
Keywords
Emotional labor; Resilience; service environment; performance;
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Times Cited By KSCI : 1  (Citation Analysis)
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