Browse > Article
http://dx.doi.org/10.14699/kbiblia.2021.32.4.025

A Study on the Improvement of Services and Promotion Based on User Perception Analysis of the National Knowledge Information System (NKIS)  

Noh, Younghee (건국대학교 문헌정보학과)
Chang, Inho (대진대학교 문헌정보학과)
Kang, Ji Hei (동덕여자대학교 문헌정보학과)
Wang, Dongho (건국대학교 문헌정보학과)
Publication Information
Journal of the Korean BIBLIA Society for library and Information Science / v.32, no.4, 2021 , pp. 25-46 More about this Journal
Abstract
This study was conducted as a basic study to derive improvement measures for NKIS. A survey was conducted on NKIS users and the user's perception of NKIS was analyzed to derive improvement measures for NKIS. The directions for improvement presented based on the research results are as follows. First, it is necessary to survey the demand for users by occupational group and age and to establish clear targets for NKIS main users. Second, efforts to spread policy information and services are needed. Third, it is necessary to improve and revitalize the public relations method through the introduction of new media while maintaining the direction for public relations. This study presents NKIS user inconveniences and modifications through the NKIS user survey. Through this, it will increase users' NKIS utilization and contribute to the expansion of new users. In addition, it seems that it can be used as basic data when user perception surveys are conducted on similar information portals in the future. In future research, an in-depth investigation should be conducted to identify actual users of NKIS, and customized promotional measures should be established for users who actually utilize policy information to realize NKIS goals.
Keywords
National Knowledge Information System; NKIS; Promotion plan; Awareness Survey; Service improvement;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
연도 인용수 순위
1 Department of Education (2021, April 19). Four aspects of the future society that the 4th Industrial Revolution will bring. Korean policy briefing. https://www.korea.kr/news/visualNewsView.do?newsId=148886082
2 Han, H., Hawng, S., Lee, J., & Oh, H. (2020). Analysis of current status and improvement plans of the user service in open data portal: focusing on citizen participation data portal. Journal of Korean Library and Information Science Society, 51(1), 255-279. https://doi.org/10.16981/kliss.51.1.202003.255   DOI
3 Kim, Y. (2017). User satisfaction related perception of the web portal for scholarly information: focused on the academic version of NAVER search engine. Journal of the Korean Library and Information Science, 51(2), 255-279. https://doi.org/10.4275/KSLIS.2017.51.2.255   DOI
4 National Research Council for Economics Humanities and Social Sciences (2019). 2019 Annual Report. National Research Council for Economics Humanities and Social Sciences.
5 Park, S. (2013). Analysis and evaluation of term suggestion services of korean search portals: the case of Naver and Google Korea. Journal of the Korean Society for Information Management, 30(2), 297-315. https://doi.org/10.3743/KOSIM.2013.30.2.297   DOI
6 Lee, J., Lee, J., Kim, S., Bae, J. H., Jeon, J., Kam, M., Park, H., Hong, H., Ahn, E., Oh, J., Lee, E., Lim, J., Jeong, S., Cha, H., & Tae, J. W. (2011). Establishment of a Plan to Establish a National Policy Knowledge System for Research Performance Management. National Research Council for Economics Humanities and Social Sciences.
7 National Research Council for Economics Humanities and Social Sciences (2020). A Study on the Establishment of a Policy Spread Platform for Research Results.
8 Park, S. (2010). an analysis of multimedia search services provided by major Korean search portals. Journal of the Korean Library and Information Science, 44(4), 395-412.   DOI
9 Park, S. (2014). Evaluation of mobile-based web search services: suggestions for needed improvements. Journal of the Korean Library and Information Science, 49(4), 317-334. https://doi.org/10.4275/KSLIS.2015.49.4.317   DOI
10 Jo, J. Y. (2021). Curse of participation: do SNS communications increase social conflicts?. Journal of Business Convergence, 6(1), 117-123. https://doi.org/10.47116/apjcri.2021.08.05   DOI
11 Ryu, G. Y. (2018). A study on comparison and classification of response time of mobile portals. The Journal of The Institute of Internet, Broadcasting and Communication, 18(3), 1-7. https://doi.org/10.7236/JIIBC.2018.18.3.1   DOI
12 Seow, S. C. (2008). Designing and Engineering Time: The Psychology of Time Perception in Software. United States: Addison-Wesley.
13 Seo, M. (2012). The user evaluation model of portal search engines. Journal of Social Science, 14, 155-185.
14 Yu, H. J. & Chung, H. W. (2021). The impact of short-form content types and use of motivation on content consumption of youth. Asia-pacific Journal of Convergent Research Interchange, 7(8), 53-67. https://doi.org/10.47116/apjcri.2021.08.05.   DOI
15 Lee, H. & Lee, K. (2005). A survey on the operation of the crime information management system in Korean police. Korean Journal of Public Safety and Criminal Justice, 20, 385-414.