[KSCI] Korea Science Citation Index Service

http://dx.doi.org/10.14699/kbiblia.2020.31.2.027

A Study on the Users' Levels of Satisfaction and Recognition after Participating in Cultural Events in the Special Library: Focusing on K Special Library

Park, Sang Uk (국민건강보험 전문도서관)
Nam, Young Joon (중앙대학교 문헌정보학전공)

Publication Information

Journal of the Korean BIBLIA Society for library and Information Science / v.31, no.2, 2020 , pp. 27-51 More about this Journal

Abstract

This study is targeting Special Library users and aims to find out whether participation in the cultural events of K Special Library affects the levels of satisfaction and recognition of library users. With consideration for the actual operating case, the cultural events of K Special Library were categorized into reading activities, reading promotion events, exhibition events, lecture events, and others. The influential relationship between these cultural events, the level of satisfaction, intention of reuse, and level of recognition of the K Special Library service were analyzed. As a result of this study, participation in cultural events was found to affect the level of use, level of satisfaction on services, intention to reuse and recommend, and level of recognition of K Special Library users. However, regarding the level of satisfaction on the collection of books, there was no significant difference arising from participation in cultural events. As such, it is concluded that participation in cultural events does not affect the level of satisfaction on the collection of the books.

Keywords

Special Library; Cultural Event; Level of Satisfaction; Re-use Intention; Level of Recognition; Library Service;

Citations & Related Records

Reference

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