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http://dx.doi.org/10.14699/kbiblia.2015.26.1.005

The User Satisfaction Analyses for the Multimedia Room of Academic Libraries in the Northeast Seoul  

Park, Se Mi (한성대학교 대학원 문헌정보학과)
Kim, Yang-Woo (한성대학교 지식정보학부)
Publication Information
Journal of the Korean BIBLIA Society for library and Information Science / v.26, no.1, 2015 , pp. 5-33 More about this Journal
Abstract
While a number of studies have been conducted on the multimedia rooms in academic libraries, they have limitations both in the research scope and in the data analysis methods. The principal limitations are: (1) Lack of investigation on the variation in user satisfaction by users' major areas and utilization behaviors; (2) Insufficiency of examining the variation in user satisfaction with diverse library areas; (3) Lack of consideration of service providers' opinions. Accordingly, this study aimed to examine the follows: (1) investigating how users' major fields and utilization behaviors affect user satisfaction; (2) determining the relationships between the area satisfaction factors and satisfaction in general; and (3) discovering what to improve, as indicated by users and service providers. On the basis of the results, the suggestions relate to the improvements of the followings: (1) the existing system; (2) equipments and facilities; (3) resources; (4) user education; and (5) administrative and legal support.
Keywords
Academic Library; Multimedia Room; User Satisfaction;
Citations & Related Records
Times Cited By KSCI : 5  (Citation Analysis)
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