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| 1 |
A Study on the Effect of Service Providers'Personality on Service Training Performance
Kim, Min-Joo;Park, Jong-Woo;
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Korean Society for Quality Management
, v.39, no.1, pp.1-14,
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| 2 |
A Study on Revisiting Intentions of Medical Institution Customers and Service Quality Factors Influencing Word-of-Mouth Effect
Kim, Kyoung-Hwan;Chang, Young-Il;Jung, You-Soo;
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Korean Society for Quality Management
, v.39, no.1, pp.15-23,
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| 3 |
Quality Determinants and Customer Satisfaction in Consulting Service for Small and Medium Sized Company
Chang, Young-Soon;
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Korean Society for Quality Management
, v.39, no.1, pp.24-33,
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| 4 |
The Importance-Performance Analysis(IPA) of Service Quality According to Buying Experience of Rail Tours
Ju, Yong-Jun;Lee, Yong-Chul;
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Korean Society for Quality Management
, v.39, no.1, pp.34-44,
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| 5 |
Key Factors for Invigorating Customer Satisfaction Management from TQM Perspective
Suh, Chang-Juck;Hwang, Hye-Mi;
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Korean Society for Quality Management
, v.39, no.1, pp.45-56,
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| 6 |
A Study on an Asymmetric Relationship between Quality Attribute and Customer Satisfaction
Baek, In-Gie;Chun, Young-Ho;Lee, Chun-Seon;Choi, Young-Lak;
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Korean Society for Quality Management
, v.39, no.1, pp.57-70,
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| 7 |
Economic Design of Zero-Failure Reliability Qualification Test
Kwon, Young-Il;
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Korean Society for Quality Management
, v.39, no.1, pp.71-77,
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| 8 |
A Study of Perceptual Difference about Service Quality between Service Providers and Users - Focused on the Administrative Services of University -
Park, Eui-Jung;Yoo, Han-Joo;Song, Gwang-Suk;
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Korean Society for Quality Management
, v.39, no.1, pp.78-89,
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| 9 |
Development of Job Satisfaction Measurement Model Using Structural Equation Model
Chun, Young-Ho;
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Korean Society for Quality Management
, v.39, no.1, pp.90-97,
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| 10 |
A symbiotic evolutionary algorithm for the clustering problems with an unknown number of clusters
Shin, Kyoung-Seok;Kim, Jae-Yun;
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Korean Society for Quality Management
, v.39, no.1, pp.98-108,
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| 11 |
Research on different expectations on recognition of innovative activities
Kim, Kwang-Soo;Choi, Sang-Hak;
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Korean Society for Quality Management
, v.39, no.1, pp.109-119,
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| 12 |
A Study on the PL Response by Integrated Management System
Kim, Kwang-Soo;Lim, Gab-Chul;Chung, Soon-Suk;
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Korean Society for Quality Management
, v.39, no.1, pp.120-130,
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| 13 |
A Study on Quality Assurance in Auto-parts Research & Development Stage with APQP and DFSS
Lee, Kang-In;Kim, Jae-Hyu;
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Korean Society for Quality Management
, v.39, no.1, pp.131-140,
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| 14 |
An Integrated Management System for KS and ISO 9001 Certification
Yun, Won-Young;Kim, Sang-Hun;Nam, Ho-Soo;
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Korean Society for Quality Management
, v.39, no.1, pp.141-154,
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| 15 |
An Empirical Study on effect of Education Service Quality which Influence Re-Use and Customer Satisfaction - Focusing on E life-long Education Center -
Kim, Jie-Hyun;Ree, Sang-Bok;
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Korean Society for Quality Management
, v.39, no.1, pp.155-166,
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