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| 1 |
Evaluating the Technical Efficiency of Service Operations Using DEA Models: An Application to Contact Center Services
Cho, Geon;Lee, Kyoung-Jae;So, Soon-Hu;
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Korean Society for Quality Management
, v.37, no.2, pp.1-11,
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| 2 |
Quality.Environment Management System Evaluation of Machinery and Metal Manufacturing Companies Related to Marine Equipment: a Case Study Using Audit Results
Park, Dong-Joon;Kang, Byung-Hwan;Kim, Ho-Gyun;
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Korean Society for Quality Management
, v.37, no.2, pp.12-21,
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| 3 |
A TOC and BSC based Incentive Model for Small Companies and Some Case Analyses
Hwang, Young-Je;Kwon, Hyuck-Moo;
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Korean Society for Quality Management
, v.37, no.2, pp.22-31,
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| 4 |
The Classification of Logistics Service Quality through the utilization of Kano Model
Kang, Gi-Du;Ahn, Seung-Ho;Cheon, Hong-Sik;Lee, Woo-Yeong;
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Korean Society for Quality Management
, v.37, no.2, pp.32-45,
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| 5 |
Economic Design of  Control Chart Using a Surrogate Variable
Lee, Tae-Hoon;Lee, Jae-Hoon;Lee, Min-Koo;Lee, Joo-Ho;
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Korean Society for Quality Management
, v.37, no.2, pp.46-57,
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| 6 |
Empirical study on Customer Satisfaction and others Factor influencing "would recommend" in NPS(Net Promoter Score) - Focus on Kitchen furniture -
Kim, Kyu-Sik;Ree, Sang-Bok;
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Korean Society for Quality Management
, v.37, no.2, pp.58-67,
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| 7 |
A Study on Implementing the QC Tools for Systematic Problem-Solving
Yun, Tae-Hong;Kim, Chang-Yeol;Byun, Jai-Hyun;
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Korean Society for Quality Management
, v.37, no.2, pp.68-77,
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