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| 1 |
The Added-Value Metric - A Complementary Performance Measure for Six Sigma and Lean Production
Setijono, Djoko;Dahlgaard, Jens J.;
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Korean Society for Quality Management
, v.8, no.1, pp.1-14,
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| 2 |
Selecting Improvement Projects that Add Value to Customers
Setijono, Djoko;Dahlgaard, Jens J.;
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Korean Society for Quality Management
, v.8, no.1, pp.15-26,
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| 3 |
The Effects of Service Quality on Customer Satisfaction in Case of Dissatisfied Customers
Kang, Byung-Suh;Cho, Chul-Ho;Baek, Jong-Deuk;
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Korean Society for Quality Management
, v.8, no.1, pp.27-39,
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| 4 |
Using Balanced Scorecard to Explore Learning Performance of Enterprise Organization
Chiu, Chung-Ching;Tsai, Chih-Hung;Chung, Yi-Chan;
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Korean Society for Quality Management
, v.8, no.1, pp.40-75,
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| 5 |
The Service Recovery Strategies, Customer Satisfaction, Customer Loyalty
Kim, Gye-Soo;
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Korean Society for Quality Management
, v.8, no.1, pp.76-86,
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| 6 |
Dynamic COQ Model for Different Quality Levels
Liu, Yumin;
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Korean Society for Quality Management
, v.8, no.1, pp.87-98,
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| 7 |
Research on Value Creativity of Taiwan's Small and Medium-sized Enterprises
Tien, Shiaw-Wen;Chung, Yi-Chan;Tsai, Chih-Hung;Hsieh, Chia-Hsiang;Chen, Hung-Hsi;
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Korean Society for Quality Management
, v.8, no.1, pp.99-119,
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| 8 |
Crisis of Capitalism and Ethics Management of Enterprise
Lee, Jong-Woon;Ree, Sang-Bok;
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Korean Society for Quality Management
, v.8, no.1, pp.120-136,
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| 9 |
The Failure Mode and Effects Analysis Implementation for Laser Marking Process Improvement: A Case Study
Deng, Wei-Jaw;Chiu, Chung-Ching;Tsai, Chih-Hung;
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Korean Society for Quality Management
, v.8, no.1, pp.137-153,
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