정보관리학회지 (Journal of the Korean Society for information Management)

  • 제41권3호
  • /
  • Pages.461-485
  • /
  • 2024
  • /
  • 1013-0799(pISSN)
  • /
  • 2586-2073(eISSN)
한국정보관리학회 (Korean Society for Information Management)
권호 표지
DOI QR코드

DOI QR Code

대학도서관 사서의 이직의도 결정요인에 대한 연구

A Study on the Determinants of Turnover Intention among Academic Librarians

  • 이선애 (성균관대학교 문헌정보학과)
  • Sun-Ae Lee
  • 투고 : 2024.08.22
  • 심사 : 2024.09.10
  • 발행 : 2024.09.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

본 연구는 전국 4년제 국공립 및 사립 대학교에 근무하는 대학도서관 사서들의 이직의도를 직장이직의도와 직업이직 의도로 구분하고, 역할스트레스, 이용자 불량행동, 직무만족이 이직의도에 미치는 영향을 실증적으로 분석하였다. 2023년 9월 13일부터 9월 20일까지 실시된 설문조사를 통해 447부의 데이터를 수집하고, 이를 바탕으로 위계적 회귀분석을 진행하였다. 분석 결과, 공통 요인으로 역할모호와 강한 불량행동(물리적)이 직장이직의도와 직업이직의도 모두에 정(+)의 영향을 미쳤으며, 연령은 부(-)의 영향을 미쳤다. 사서들이 자신에게 주어진 책임과 권한이 불명확하고, 신체적·물리적 위협을 경험할 때, 직장과 직업을 떠나려는 의도가 강하게 증가하는 것으로 나타났다. 차별적인 요인으로는 역할과다와 근무지의 수도권 소재 여부가 영향을 미쳤다. 역할과다는 직업이직의도에만 정(+)의 영향을 미쳤으며, 수도권 소재 여부는 직장이직의도에만 부(-)의 영향을 미쳤다. 이는 과도한 업무가 직업 자체에 대한 회의감을 증가시켜 직업이직을 고려하게 만들고, 수도권 이외 지역에 근무하는 사서들은 직장이직의도가 높게 나타났음을 시사한다. 내재적 만족과 외재적 만족은 직장이직의도와 직업이직의도 모두에 부(-)의 영향을 미쳤다. 이러한 결과는 대학도서관 사서들의 이직 의도를 효과적으로 관리하기 위해 이직 유형별로 구체적이고 차별화된 전략이 필요함을 시사한다.

This study empirically analyzes the impact of role stress, user misconduct, and job satisfaction on turnover intention by categorizing turnover intention into workplace turnover intention and occupational turnover intention among academic librarians working at national, public, and private universities across South Korea. Data were collected through a survey conducted from September 13 to September 20, 2023, yielding 447 responses, which were subsequently analyzed using hierarchical regression analysis. The results revealed that role ambiguity and severe user misconduct (physical threats) positively influenced both workplace turnover intention and occupational turnover intention, while age negatively influenced both. The study found that librarians who experience unclear responsibilities and physical threats are more likely to have a strong intention to leave both their workplace and occupation. As differential factors, role overload and the location of the workplace in the metropolitan area were found to be significant. Role overload positively influenced only occupational turnover intention, while the metropolitan location negatively influenced only workplace turnover intention. These findings suggest that excessive workload increases doubt about the occupation itself, leading to consideration of occupational turnover and that librarians working outside the metropolitan area exhibit higher workplace turnover intention. Both intrinsic and extrinsic job satisfaction negatively influenced workplace and occupational turnover intention. These results indicate that differentiated strategies tailored to specific types of turnover intention are warranted to effectively manage turnover intention among academic librarians.

키워드

참고문헌

  1. Baek, WanJong (2009). Job Satisfaction Dynamics of the Administrative Staff at Higher Education Institutions. Doctoral dissertation, Korea University. 
  2. Byeon, HoiKyun (2014). A Study on Influence Factors of the Task Performance with Utilizing SNS by School Librarians. Doctoral dissertation, Kyonggi University. 
  3. Byun, JaeBong (2018). A study on the effects of seminary student's job stress & role stress on the burnout: Implications of pastoral counseling. The Gospel and Praxi, 49, 36-74. https://doi.org/10.25309/kept.2018.11.15.036 
  4. Cha, HyunJu (2017). A Study on the Effects of Shared Leadership, Authentic Leadership, and Self Leadership on Job Satisfaction and Organizational Commitment of Academic Librarians. Doctoral dissertation, Sungkyunkwan University. 
  5. Choi, HangSok & Choi, JinHo (2021). The effects of job burnout on job satisfaction and turnover intention perceived by public librarian focusing on the verification of the moderating effect of social support. Regional Industry Review, 44(2), 193-215. http://doi.org/10.33932/rir.44.2.9 
  6. Choi, KwangYoung (2009). A study on the determinants of the turnover intention of a local official. Journal of Public Policy, 26, 138-156. 
  7. Kang, Chul Hee & Lee, JongHwa (2019). A study of social workers' turnover intention: Analysis on organizational mobility and occupational mobility. Journal of Social Welfare Studies, 50(3), 93-129. http://doi.org/10.16999/kasws.2019.50.3.93 
  8. Kang, DongMook, Ko, SangBaek, Kim, SeongA, Kim, SooYoung, Kim, YeongKi, Kim, YongJin, Kim, JongEun, Park, JeongSeon, Seo, ChunHee, Seong, JiDong, Woo, JongMin, Lee, BoEun, Jang, SeJin, Jeong, JinJu, Jeong, HyeSeon, Cho, SeongIl, Cho, JeongJin, Chae, JeongHo, Choi, BongGyu, & Ha, MiNa (2016). Job Stress Work-Related Stress. Seoul: Korea Medicine. 
  9. Kim, JongChan (2012). A study on correlation between work environment factors and job satisfaction of librarians working in different types of libraries. Journal of Korean Library and Information Science Society, 43(2), 137-155. http://doi.org/10.16981/kliss.43.2.201206.137 
  10. Kim, SangWook & Seo, YoungJoon (2003). Organizational and occupational mobilities in firm and occupational internal labor markets: The case of medical profession. Korean Journal of Sociology, 37(4), 1-29. 
  11. Korea. Ministry of Education (2024). The 3rd University Library Promotion Comprehensive Plan (2024-2028). 
  12. Lee, HyunKyoung (2015). The Effects and the Role of the Stress on Job Satisfaction and Organizational Commitment: Focus on the Korea Research Foundation. Master's thesis, Chungnam National University. 
  13. Lee, JongHwa (2021). A Study on Korean Social Worker's Intent to Leave and Intent to Stay: Analysis on Occupational Mobility, Organizational Mobility and Retention. Doctoral dissertation, Yonsei University. 
  14. Lee, SangWon (2021). The effect of the determinants of job satisfaction factor and emotional labor factor on turnover intention: Focusing on moderating effect of resilience. Korean Management Consulting Review, 21(2), 119-134. 
  15. Lee, SunAe (2024). Empirical meanings and dilemmas of the profession of an academic librarian: Applying Giorgi's phenomenological method. Journal of the Korean Society for Information Management, 41(2), 353-374. http://doi.org/10.3743/KOSIM.2024.41.2.353 
  16. Noh, YoungHee & Ahn, InJa (2009). A study on career movement and career development of librarians workforce. Journal of the Korean Society for Information Management, 26(4), 147-167. http://doi.org/10.3743/KOSIM.2009.26.4.147 
  17. Oh, EunSun (2020. November 10). Re-employment from Local Areas to Metropolitan Areas... Public Enterprise 'Second-Hand New Hires' Increase. Financial News. Available: https://www.fnnews.com/news/202011101823196262 
  18. Oh, MeeYoung (2016). The impacts of broadcasting staff's role stress, job Insecurity, self-efficacy on job engagement. The Journal of the Korea Contents Association, 16(5), 449-462. http://doi.org/10.5392/JKCA.2016.16.05.449 
  19. Park, HyunJoo (2010). Study on the bad behavior of library users. Journal of the Korean Biblia Society for Library and Information Science, 21(2), 57-68. 
  20. Park, KyuRi (2022). A Study on the Mediating Effect of Role Stress between Adaptability and Organizational Commitment of University Librarians. Master's thesis, Sungkyunkwan University. 
  21. Sim, MinSeuk (2017). A Study on the Correlation between Librarian's Stress and Problem Patrons in Libraries. Doctoral dissetation, Joongang Universtiy. 
  22. Song, HyunKyung (2024). A study on the effects of librarians' work-life balance on organizational commitment and turnover intention in public libraries: focusing on generation MZ. Journal of the Korean Society for Information Management, 41(2), 185-214. http://doi.org/10.3743/KOSIM.2024.41.2.185 
  23. Woo, JongPil (2022). Professor Woo Jong-pil's Structural Equation Model Concept and Understanding. Seoul: Hannarae Publishing Company. 
  24. Woo, KyungAe & Kim, SeGon (2013). A study on determining factors causing private kindergarten teachers to transfer. Early Childhood Education Research & Review, 17(2), 265-286. 
  25. Yoo, KilHo & Park, JeongSook (2002). A study on the effect of the superiors' leadership type on job satisfaction of university librarians. Journal of Korean Library and Information Science Society, 33(4), 125-147. 
  26. Behrman, D. N. & Perreault Jr, W. D. (1984). A role stress model of the performance and satisfaction of industrial salespersons. Journal of Marketing, 48(4), 9-21. https://doi.org/10.1177/002224298404800402 
  27. Blessinger, K. D. (2002). Problem patrons: All shapes and sizes. The Reference Librarian, 36(75-76), 3-10. https://doi.org/10.1300/J120v36n75_02 
  28. Bullard, S. W. (2002). Gypsies, tramps and rage: Coping with difficult patrons. The Reference Librarian, 36(75-76), 245-252. https://doi.org/10.1300/J120v36n75_22 
  29. Carmeli, A. & Weisberg, J. (2006). Exploring turnover intentions among three professional groups of employees. Human Resource Development International, 9(2), 191-206. https://doi.org/10.1080/13678860600616305 
  30. Dittrich, J. E. & Carrell, M. R. (1979). Organizational equity perceptions, employee job satisfaction, and departmental absence and turnover rates. Organizational Behavior and Human Performance, 24(1), 29-40. https://doi.org/10.1016/0030-5073(79)90013-8 
  31. Farrell, B., Alabi, J., Whaley, P., & Jenda, C. (2017). Addressing psychosocial factors with library mentoring. Libraries and the Academy, 17(1), 51-69. https://doi.org/10.1353/pla.2017.0004 
  32. Feldman, D. C. & Arnold, H. J. (1983). Managing Individual and Group Behavior in Organizations. New York: McGraw-Hill. 
  33. Fisk, R., Grove, S., Harris, L. C., Keeffe, D. A., Daunt, K. L., Russell, B. R., & Wirtz, J. (2010). Customers behaving badly: A state of the art review, research agenda and implications for practitioners. Journal of Services Marketing, 24(6), 417-429. https://doi.org/10.1108/08876041011072537 
  34. Gwavuya, F. (2011). Leadership influences on turnover intentions of academic staff in tertiary institutions in Zimbabwe. Academic Leadership Journal, 9(1), 1-22. http://doi.org/10.58809/RYFO4013 
  35. Harris, L. C. & Reynolds, K. L. (2003). The consequences of dysfunctional customer behavior. Journal of Service Research, 6(2), 144-161. https://doi.org/10.1177/1094670503257044 
  36. Heady, C., Fyn, A. F., Foster, K. A., Hosier, A., & Weber, M. (2020). Contributory factors to academic librarian turnover: A mixed-methods study. Journal of Library Administration, 60(6), 579-599. https://doi.org/10.1080/01930826.2020.1748425 
  37. Henry, J., Eshleman, J., & Moniz, R. (2018). The Dysfunctional Library: Challenges and Solutions to Workplace Relationships. California: American Library Association. 
  38. Idiegbeyan-Ose, J., Opeke, R., Nwokeoma, N. M., & Osinulu, I. (2018). Influence of organisational culture on turnover intention of library staff in private university libraries, South-West Nigeria. Academy of Strategic Management Journal, 17(4), 1-13. 
  39. Jex, S. M. & Britt, T. W. (2014). Organizational Psychology: A Scientist-Practitioner Approach. New Jersey: John Wiley & Sons. 
  40. Kaiser, H. F. (1974). An index of factorial simplicity. Psychometrika, 39, 31-36. https://doi.org/10.1007/BF02291575 
  41. Kaufman, A. F., Fyn, A. F., Weber, M., & Heady, C. (2022). The Dysfunctional Library and Academic Librarian Turnover. Libraries as Dysfunctional Organizations and Workplaces, London: Routledge, 51-71. 
  42. Kendrick, K. D. (2017). The low morale experience of academic librarians: A phenomenological study. Journal of Library Administration, 57(8), 846-878. https://doi.org/10.1080/01930826.2017.1368325 
  43. Luzius, J. & Ard, A. (2006). Leaving the academic library. The Journal of Academic Librarianship, 32(6), 593-598. https://doi.org/10.1016/j.acalib.2006.06.004 
  44. Markgren, S., Dickinson, T., Leonard, A., & Vassiliadis, K. (2007). The five-year itch: Are libraries losing their most valuable resources. Library Leadership & Management, 21(2), 70-76. 
  45. McCormick, E. J. & Tiffin, J. (1974). Industrial Psychology. New Jersey: Prentice-Hall. 
  46. McDuff, E. M. & Mueller, C. W. (2000). The ministry as an occupational labor market. Work and Occupations, 27(1), 89-111. https://doi.org/10.1177/0730888400027001005 
  47. Mobley, W. H., Griffeth, R. W., Hand, H. H., & Meglino, B. M. (1979). Review and conceptual analysis of the employee turnover process. Psychological bulletin, 86(3), 493-522. https://psycnet.apa.org/doi/10.1037/0033-2909.86.3.493 
  48. Moloney, W., Boxall, P., Parsons, M., & Cheung, G. (2018). Factors predicting registered nurses' intentions to leave their organization and profession: A job demands resources framework. Journal of Advanced Nursing, 74(4), 864-875. https://doi.org/10.1111/jan.13497 
  49. Muchinsky, P. M. (2006). Psychology Applied to Work: An Introduction to Industrial and Organizational Psychology. California: Thomson Wadsworth. 
  50. Nyamubarwa, W. (2013). I am considering leaving soon: Turnover intentions of academic librarians in Zimbabwe. Journal of Business Administration and Education, 4(1), 76-90. 
  51. Olusegun, O. S. (2012). Influence of motivation on turnover of library personnel in some public universities in south west Nigeria. Library Philosophy and Practice, 722, 1-14. 
  52. Omeluzor, S. U., Nwosu, C. C., & Molokwu, U. E. (2018). Effects of library infrastructure on turnover intentions of librarians: A study of university libraries in South-South and South-East of Nigeria. Library Pilosophy and Practice, 1967, 1-11. 
  53. Ortqvist, D. & Wincent, J. (2006). Prominent consequences of role stress: A meta-analytic review. International Journal of Stress Management, 13(4), 399-422. https://doi.org/10.1037/1072-5245.13.4.399 
  54. Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 150-163. https://doi.org/10.2307/2391486 
  55. Rubin, R. J. (2000). Defusing the Angry Patron: A How-To-It Manual for Librarian and Paraprofessionals. New York: Neal-Schuman Publishers. 
  56. Sarkodie-Mensah, K. (2000). The difficult patron situation: A window of opportunity to improve library service. Catholic Library World, 70(3), 159-167. 
  57. Schmidt, S., Roesler, U., Kusserow, T., & Rau, R. (2014). Uncertainty in the workplace: examining role ambiguity and role conflict, and their link to depression-a meta-analysis. European Journal of Work and Organizational Psychology, 23(1), 91-106. https://doi.org/10.1080/1359432X.2012.711523 
  58. Selye, H. (1936). A syndrome produced by diverse nocuous agents. Nature, 138(3479), 32-32. http://doi.org/10.1038/138032a0 
  59. Shuman, B. A. (1989). Problem patrons in libraries-a review article. Library & Archival Security, 9(2), 3-19. https://doi.org/10.1300/J114v09n02_02 
  60. Shupe, E. I., Wambaugh, S. K., & Bramble, R. J. (2015). Role-related stress experienced by academic librarians. The Journal of Academic Librarianship, 41(3), 264-269. https://doi.org/10.1016/j.acalib.2015.03.016 
  61. Simmonds, P. L. & Ingold, J. L. (2002). Helping the Difficult Library Patron. New Jersey: Routledge. 
  62. Wetzels, M., de Ruyter, K., & Bloemer, J. (2000). Antecedents and consequences of role stress of retail sales persons. Journal of Retailing and Consumer Services, 7(2), 65-75. https://doi.org/10.1016/S0969-6989(99)00011-9