Journal of the Korean Applied Science and Technology (한국응용과학기술학회지)

The Korean Society of Applied Science and Technology (한국응용과학기술학회)
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Relationship between Presenteeism, Service Performance, and Turnover Intention of Beauty Workers: Mediation Effect of Job Burnout

뷰티 종사자의 프리젠티즘이 직무성과와 이직의도와의 관계 : 직무소진의 매개효과

  • Gyu-Rang Kim (Dept. of Beauty Art, Chunnam Techno University) ;
  • Seung-Hyeon Mun (Dyeon hair) ;
  • So-Eun Lee (imagemean)
  • 김규랑 (전남과학대학교 뷰티미용과) ;
  • 문승현 (디연헤어) ;
  • 이소은 (이미지민)
  • Received : 2023.12.26
  • Accepted : 2024.03.20
  • Published : 2024.06.30
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Abstract

The purpose of this study was to analyze the mediating effect of beauty workers' presenteeism on job burnout in the relationship between job performance and job turnover. The participants in this study were 272 beauty workers in Seoul and Gyeonggi Province, and data were collected through a structured questionnaire. The collected data were analyzed through descriptive statistics, confirmatory factor analysis, correlation, structural equation model, and mediation effect analysis using bootstrapping method using SPSS and AMOS 26.0 statistical programs. The conclusions drawn through a series of research procedures are as follows. First, beauty workers' presenteeism was found to have a statistically significant positive (+) effect on job burnout. Second, beauty workers' presenteeism showed a statistically significant positive (+) effect on turnover intention, but no significant relationship was found with job performance. Third, job burnout among beauty workers was found to have a statistically significant effect on job performance and turnover intention. Fourth, as a result of analyzing the mediating effect of beauty workers' presenteeism on job burnout in the relationship between job performance and turnover intention, the effect of presenteeism on job performance through job burnout showed a complete mediating effect, and it was different from turnover intention. It showed a partial mediation effect.

본 연구의 목적은 뷰티 종사자의 프리젠티즘이 직무성과와 이직이도와의 관계에서 직무소진의 매개효과를 분석하는 것 이였다. 본 연구의 연구참여자는 서울·경기 뷰티 종사자 272명이였으며, 자료 수집은 구조화된 설문지를 이용하였다. 수집된 자료는 SPSS와 AMOS 26.0 통계 프로그램을 이용하여 기술통계, 확인적 요인분석, 상관관계, 구조방정식모델, bootstrapping 기법을 이용한 매개효과 분석을 통하여 자료를 분석하였다. 일련의 연구절차를 통하여 도출된 결론은 다음과 같다. 첫째, 뷰티 종사자의 프리젠티즘은 직무소진과 통계적 유의하게 정적(+) 영향이 있는 것으로 나타났다. 둘째, 뷰티 종사자의 프리젠티즘은 이직의도와 통계적 유의한 정적(+) 영향을 보였으나, 직무성과와는 유의미한 관련성을 발견하지 못하였다. 셋째, 뷰티 종사자의 직무소진은 직무성과와 이직의도에 통계적 유의미한 영향이 있는 것으로 나타났다. 넷째, 뷰티 종사자의 프리젠티즘이 직무성과와 이직의도와의 관계에서 직무소진의 매개효과를 분석한 결과 프리젠티즘이 직무소진을 통하여 직무성과에 미치는 영향은 완전매개효과를 보였으며, 이직의도와는 부분매개효과를 나타내었다.

Keywords

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