The Journal of the Convergence on Culture Technology (문화기술의 융합)

The International Promotion Agency of Culture Technology (국제문화기술진흥원)
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Study on Chinese Consumers' Perceptions of Samsung Smartphones through Social Media Data Analysis

소셜 미디어 데이터 분석을 통한 중국 소비자의 삼성 스마트폰에 대한 인식 연구

  • 최염 (부경대학교 미디어커뮤니케이션학과) ;
  • 남인용 (부경대학교 미디어커뮤니케이션학과)
  • Received : 2024.05.08
  • Accepted : 2024.06.15
  • Published : 2024.07.31
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Abstract

This study comprehensively analyzed the perceptions of Chinese consumers who have and have not purchased Samsung smartphones, based on data from the social media platform Weibo. Various big data analysis techniques were used, including text mining, frequency analysis, centrality analysis, semantic network analysis, and CONCOR analysis. The results indicate that positive perceptions of Samsung smartphones include aspects such as design aesthetics, camera functionality, AI features, screen quality, specifications, and performance, and their status as a premium brand. On the other hand, negative perceptions include issues with pricing, a yellow tint in photos, slow charging speeds, and safety concerns. These findings will provide a crucial basis for making significant improvements in Samsung's market strategy in China.

본 연구는 소셜 미디어 플랫폼 웨이보를 통해 중국에서 삼성 스마트폰을 구매한 경험이 있는 소비자와 없는 소비자들의 인식을 전반적으로 분석하였다. 본 연구에서 텍스트 마이닝, 빈도분석, 연결 중심성 분석, 의미 연결망 분석 및 CONCOR 분석 등 다양한 빅 데이터 분석 기법을 사용하였다. 분석 결과, 삼성 스마트폰에 대한 긍정적 인식은 외관 디자인, 카메라 기능, AI 기능, 화면 품질, 스펙 및 성능, 고급 브랜드 등을 포함한다. 반면 부정적 인식은 가격 문제, 사진의 노란색 문제, 충전 속도의 느림, 안전성 문제 등이 있다. 이러한 분석 결과는 향후 삼성의 중국 시장전략에 실질적인 개선을 가져오는 데 중요한 근거가 될 것이다.

Keywords

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