Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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Exploring the Nexus of Supplier and Customer Integration: Unraveling the Impact on Disruption Absorption Capability with IT Alignment

공급자 및 고객통합이 IT 활용의 정도에 따라 외부 충격 흡수 능력에 미치는 영향에 관한 연구

  • Zhong. DeYu (College of Business Administration, Pukyong National University) ;
  • Um. Ki-Hyun (College of Business Administration, Pukyong National University)
  • ;
  • 엄기현 (국립부경대학교 경영대학 경영학부)
  • Received : 2024.03.11
  • Accepted : 2024.03.28
  • Published : 2024.06.30
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Abstract

Purpose: This study explores how supplier and customer integration impact a firm's disruption absorption capability, with a focus on IT alignment moderation. Methods: We conducted surveys with 296 Chinese manufacturers and utilized hierarchical regression for analysis. Results: : Our results reveal a positive correlation between supplier/customer integration and disruption absorption capability. Additionally, positive IT alignment bolsters the relationship between supplier integration and disruption absorption capability, while it doesn't affect the link between customer integration and disruption absorption capability. Conclusion: These findings underscore the significance of integration and IT alignment for enhancing a firm's disruption absorption capability, providing crucial insights for supply chain management practitioners.

Keywords

Acknowledgement

This work was supported by a Research Grant of Pukyong National University (2023) (202306190001).

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