Journal of Service Research and Studies (서비스연구)

The Society of service Science (서비스사이언스학회)
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A Study on the Design of Sustainable App Services for Medication Management and Disposal of Waste Drugs

약 복용 관리와 폐의약품 처리를 위한 지속 가능한 앱 서비스 디자인 연구

  • Lee, Ri-Na (Medical Public Relations/Visual Design, Eulji University) ;
  • Hwang, Jeong-Un (Medical Public Relations/Visual Design, Eulji University) ;
  • Shin, Ji-Yoon (Medical Public Relations/Visual Design, Eulji University) ;
  • Hwang, Jin-Do (Department of Human Services and the Department of Medical Public Relations/Visual Design, Eulji University)
  • 이리나 (을지대학교 의료홍보디자인학과) ;
  • 황정운 (을지대학교 의료홍보디자인학과) ;
  • 신지윤 (을지대학교 의료홍보디자인학과) ;
  • 황진도 (을지대학교 휴먼서비스학부 시각디자인 전공 )
  • Received : 2024.05.09
  • Accepted : 2024.05.29
  • Published : 2024.06.30
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Abstract

Due to the global pandemic aftermath of the coronavirus, the importance of health care is being emphasized more socially. Due to the influence of these changes, domestic pharmaceutical companies have introduced regular drug delivery services, that is, drug and health functional food subscription services. Currently, this market is continuously growing. However, these regular services are causing new environmental problems in which the number of waste drugs increases due to the presence of unused drugs. Therefore, this study proposes a service that not only promotes health management through regular medication adherence to reduce the amount of pharmaceutical waste but also aims to improve awareness and practices regarding proper medication disposal. As a preliminary survey for service design, a preliminary survey was conducted on 51 adults to confirm their perception of drug use habits and waste drug collection. Based on the Honey Comb model, a guideline for service design was created, and a prototype was produced by specifying the service using the preliminary survey results and service design methodology. In order to verify the effectiveness of the prototype, a first user task survey was conducted to identify the problems of the prototype, and after improving this, a second usability test was conducted on 49 adults to confirm the versatility of the service. Usability verification was conducted using SPSS Mac version 29.0. For the evaluation results of the questionnaire, Spearmann Correlation Analysis was conducted to confirm the relationship between frequency analysis and evaluation items. This study presents specific solutions to the problem of waste drugs due to the spread of drug subscription services.

코로나 바이러스의 글로벌 팬데믹 여파로 인해 사회적으로 건강관리의 중요성이 더욱 강조되고 있다. 이러한 변화의 영향으로 국내 제약회사들은 정기적인 의약품 배달 서비스, 즉 의약품 및 건강기능식품 구독 서비스를 도입하였다. 현재 이 시장은 지속적으로 성장하고 있는 추세이다. 그러나 이러한 정기 서비스는 복용하지 않은 약이 남아 폐의약품이 증가하는 새로운 환경 문제를 야기한다. 폐의약품 관련하여, 환경부는 폐의약품을 일반 생활 쓰레기와 분리하여 수거 및 처리하도록 규정하였지만 실제로 이 규정이 충분히 이행되지 않는 것이 현실이다. 따라서, 본 연구는 폐의약품의 양을 줄이면서 건강관리를 촉진하는 규칙적인 약 복용 관리뿐만 아니라 약물 폐기에 대한 인식과 실천을 함께 향상하기 위한 서비스를 제안한다. 서비스 설계를 위한 사전조사로, 성인 51명을 대상으로 약 복용 습관 및 폐의약품 수거에 대한 인식을 확인하는 설문조사를 실시하였다. 허니콤 (Honey Comb) 모델을 기반으로 서비스 설계의 가이드라인을 만들고, 사전조사 결과와 서비스 디자인 방법론을 활용하여 서비스를 구체화하여 프로토타입을 제작하였다. 프로토타입의 사용성을 검증하기 위해, 1차 사용자 태스크 조사를 진행하여 프로토타입의 문제점을 파악하였고, 이를 개선한 후 서비스의 효과성을 확인하고자 성인 49명을 대상으로 2차 사용성 검증을 하였다. 사용성 검증은 SPSS Mac 버전 29.0을 사용하여 설문 자료분석을 실시하였다. 설문의 평가결과는 빈도분석 (Frequency Analysis)과 평가 항목 간의 연관성을 확인하기 위하여 스피어만 상관분석 (Spearmann Correlation Analysis)을 진행하였다. 본 연구는 의약품 구독 서비스 확산에 따른 폐의약품 문제에 대한 해결책을 제시하고자 하였으며, 지속가능한 디자인을 고려한 건강 관리 서비스에 대한 기초 연구로서 의의가 있다.

Keywords

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