International journal of advanced smart convergence

The Institute of Internet, Broadcasting and Communication (한국인터넷방송통신학회)
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Exploring the determinants of information systems performance: A case of Korean SMEs

  • Donghee Kim (Department of Business Administration, Kyungsung University) ;
  • Jungeun Cho (Department of Business Administration, Kyungsung University) ;
  • Sungwook Jung (Department of Business Administration, Dong-A University)
  • Received : 2024.05.15
  • Accepted : 2024.05.31
  • Published : 2024.06.30
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Abstract

The performance of informatization differs depending on its utilization, investment and construction methods. This study analyzed the key factors affecting the performance of informatization based on a public survey on the information system operation of small and medium-sized companies in Korea. Through structural equation modeling and one-way ANOVA, the study identified the pathways leading to performance. As a result of the analysis, it was confirmed that higher levels of top management support are associated with increased information system use and performance. Similarly, higher levels of information system use are correlated with better performance of information systems. This research is significant as it investigates and reveals how top management support and information system usage work in the cases of SMEs in South Korea, which is a leading country in manufacturing. The findings of this study will provide valuable insights for SMEs, whether they have already developed an information system or plan to do so, in their efforts to enhance corporate competitiveness.

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